A
Call Intelligence
None with Abijith — Feb 06, 2026 18:07
Deal Closed
Hot
Call History
51 attemptsRep Performance
8.0/10
Pitch Effectiveness
9.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
181 Booking + IL6 + TNF Alpha
Deal Value
₹1,533
Purchase Date
Feb 06, 2026
Calls Before Closure
51
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Consultative/Operational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:37 (158s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Moderate
Total Speaker Turns
46
Rep Words / Customer Words
214 / 168
Rep Longest Monologue
12s
Customer Longest Monologue
10s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service/Product
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Test Mismatch
yesterday she told me fibrinogen no?
|
service/product | Customer | Yes | information verification | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 1533.00 | Committed | Primary service being booked |
| il6 and tnf alpha test | Rep | -- | Interested | Additional tests added to the booking |
Key Moments
300:13
Booking Confirmation
Rep confirms the 181 booking and the specific high-value tests.
01:22
Test Discrepancy
Customer questions the inclusion of TNF Alpha vs Fibrinogen, requiring rep to verify.
02:22
Slot Finalization
Agreement on the 9:30 AM appointment time.
Trust Signals
2
Agreement to pay via link
Confirmation of specific medical test names
Resistance Signals
1
Confusion over which tests were requested (Fibrinogen vs TNF Alpha)
Confusion Signals
1
Discrepancy between what was told yesterday and today regarding test types
Topics Discussed
IL6 Test
TNF Alpha Test
Fibrinogen
Payment Links
Technician Collection
Appointment Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on clarifying the booking details. |
| Middle | 2 | neutral | Asking about TNF Alpha pricing and fibrinogen. |
| Closing | 3 | positive | Agreed to the 9:30 AM slot and thanked the rep. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
0.91s
Hello.
Speaker 0
1.53s
haa abhijit here.
Speaker 1
1.75s
Hello.
Speaker 1
4.75s
Hello.
Speaker 0
5.23s
hello? ya abhijit here. i sent you the ya hai first time speaking so i basically sent you.
Speaker 1
8.11s
We sent you the
Speaker 1
12.63s
Yeah.
Speaker 0
13.57s
I sent you the details for the 181 booking that has IL6 and TNF alpha test.
Speaker 1
18.01s
That has
Speaker 1
21.25s
okay i l six and d n f alpha. the customer will pay directly. okay they will get the link also in normal text message.
Speaker 0
24.11s
Ya.
Speaker 0
30.87s
oke.
Speaker 1
31.31s
Okay they can use that and they can
Speaker 0
34.51s
oke.
Speaker 1
34.51s
okay. pay the remaining amount. one eighty one you will collect the payment.
Speaker 0
38.23s
Yeah, that yeah, payment is done for 181. I told him 15,000, 1533, right?
Speaker 1
39.95s
four
Speaker 0
45.51s
for the I L six and T N F alpha directly to the technician.
Speaker 1
49.93s
one second okay.
Speaker 1
52.69s
to the technician is not a necessity they can able to pay they will get a link also.
Speaker 0
58.89s
oke oke ya.
Speaker 1
59.59s
okay ya. i el sixteen karlo ki.
Speaker 1
78.25s
ee en ef aalphaavaa? estarday she told me fibrinogen no?
Speaker 0
83.65s
oke. ti en ef aalpha hau mach it vil bi? vitt it.
Speaker 1
87.49s
All second.
Speaker 1
111.73s
I will check and get back to you yesterday. I got only the message IL six and five B notes. I have shared with you.
Speaker 0
118.99s
Ya, finally.
Speaker 0
121.75s
ya ya ya. no worries i'll i'll update him you can just text me on this number you can book it off he will pay it directly no worries.
Speaker 1
130.53s
Okay fine. I will share with you shortly.
Speaker 0
131.35s
Ya.
Speaker 0
132.61s
Yeah. It is for tomorrow morning. No other details are needed, right?
Speaker 1
138.55s
Sorry.
Speaker 0
139.25s
no other details are needed no.
Speaker 1
141.01s
no no need no need.
Speaker 0
142.39s
oke. oke dan. tumaro for nine thirty. oke.
Speaker 1
144.45s
930.
Speaker 1
146.65s
9:30 aa? okay. i will check the slot and i will book it.
Speaker 0
147.81s
okay.
Speaker 0
150.47s
Okay.
Speaker 1
150.65s
They will get a two orders. Okay. I will like.
Speaker 0
153.95s
Definitely.
Speaker 1
154.23s
Idukki-yil ninnum.
Speaker 0
155.19s
ya thank you.
Speaker 1
156.97s
thank you.