A
Call Intelligence
Ajith Kumar PS with Abijith — Feb 20, 2026 14:23
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High - used specific lead data ('only when specific health issues arise') to personalize the start.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
11:09 (669s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
118
Rep Words / Customer Words
1242 / 284
Rep Longest Monologue
78s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did a full checkup recently
I usually do health checkup like twice or thrice in a year... two three months back [I did] TMT echo blood test.
|
product_fit | Customer | Yes | educational pivot | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive screening including 11 body panels, tumor markers, and STD panels. |
| epigenetic test | Rep | -- | Neutral | Test to determine biological age of organs. |
Key Moments
400:50
Customer reveals frequent checkup habit
Identifies the lead as health-conscious and a high-intent prospect.
04:51
Rep explains cellular vs surface level detection
Successfully devalued the customer's recent hospital tests in favor of AIWO's solution.
09:20
Price reveal of 18,000 INR
Customer did not object to price, indicating high lead quality.
10:51
Agreement on 10 AM follow-up
Solidifies the lead as 'Interested' and moves it down the funnel.
Discovery Questions
4
Q1
May I know your perspective behind that sir?
Q2
Do you have any health conditions or anything that you're facing at this moment?
Q3
When was the last time that you have gotten yourself a blood checkup?
Q4
May I know the type of test that you have done?
Trust Signals
3
Sharing PIN code
Detailing recent medical history
Requesting WhatsApp info
Enthusiasm Signals
2
Asking 'what is the cost of this?'
Asking about Kochi home collection
Resistance Signals
1
Initial confusion about company name
Confusion Signals
1
Confusion between AIWO and 'free service'
Topics Discussed
Biomarkers
Preventive Care
Biological Age
Biohacking
Home Blood Collection
Kochi Serviceability
Tumor Markers
Omega 3/6
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Shared details of recent medical tests. |
| Pitch | 3 | neutral | Asked specific questions about calcium deposits and blood collection. |
| Closing | 4 | positive | Agreed to a specific follow-up time. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello.
Speaker 1
0.45s
Hello?
Speaker 0
1.15s
yaa, good afternoon. am i speaking with rajesh?
Speaker 1
4.41s
Yeah hi who is this?
Speaker 0
5.33s
My name is Abhijit and I'm calling from Ivo Health Care Services from Chennai.
Speaker 1
10.31s
oke.
Speaker 0
11.01s
Yeah, so basically I was calling because of your uh inquiry that you put. So basically in the last week we have run an ad campaign wherein we were asking uh people how regularly do they get their medical checkups done.
Speaker 1
24.75s
oke.
Speaker 0
25.31s
ya. so and i believe you have entered inputted that only when a specific health issue arises when you do a medical checkup.
Speaker 1
33.23s
Yes yes yes.
Speaker 0
33.91s
Yeah, so may I know your perspective behind that sir if you don't mind me asking?
Speaker 1
39.31s
What was the company name actually? I would like free service.
Speaker 0
42.79s
Ivo. It's okay. It's Ivo sir. A I W O.
Speaker 1
44.53s
Okay.
Speaker 1
47.99s
Okay okay.
Speaker 0
48.97s
Yeah.
Speaker 1
50.47s
It's not like that when I have symptoms. I usually do health checkup like twice or thrice in a year. So some offer comes up and some medical insurance also I do.
Speaker 0
57.41s
Okay.
Speaker 0
61.33s
okay. so like i believe do you have any health conditions or anything that you're facing at this moment?
Speaker 1
68.03s
Currently no.
Speaker 0
69.59s
Okay. So basically like uh Ivo is a preventive care company and what we do is uh what we believe in is basically if at all you are able to figure out if any health conditions are gonna be there in your body right.
Speaker 0
83.95s
before the symptoms even show up your blood can give you those markers.
Speaker 0
88.35s
okay. okay. so, when you say a regular checkup that you do, right, twice or thrice in a year,
Speaker 1
88.57s
Okay.
Speaker 0
94.03s
ai biliv. it jaṣṭ ar yu avēr ōph vāṭ ā bayō mārkar is sar?
Speaker 1
98.81s
that no,
Speaker 0
99.59s
oke. so biomarkers are basically uh markers in your body. oke.
Speaker 0
105.31s
So markers in your blood actually. So it measures characteristics in your biological process, pathogen process or pharmaceutical responses. So how your body goes through the chemical reactions on a minute scale can be calculated with these biomarkers. Okay.
Speaker 1
123.91s
oke.
Speaker 0
124.43s
So every organ in your body, every function in your body has its own biomarker count. So when you do a general checkup outside, they only go for two to three profiles, that being diabetes, uh thyroid, arthritis.
Speaker 0
138.45s
and sometimes hard. Right? Okay. But uh this wouldn't give you a full on insight on where your current health status is for your whole body. Just for these uh things that I've mentioned right now, right? Is the only thing result that you get uh for.
Speaker 0
153.51s
So that is where we come in. So Ivo is a preventive care and we have a test that covers like 183 biomarkers.
Speaker 0
162.23s
Okay. So overall eleven major body panels like uh all the things that I've said before along with that we do have other steroids panel, STD panel and then tumor markers as well.
Speaker 1
162.29s
Okay.
Speaker 0
175.59s
oke.
Speaker 1
175.97s
Okay.
Speaker 0
176.93s
So what this helps us in understanding is, uh if at all a person is having any underlying health issues that they're not aware of. So, sometimes a general test also wouldn't be able to tell you, uh on so general tests only after doctor consultation, right? You would be going for a test after the symptoms show up.
Speaker 0
197.11s
In that case you cannot work on preventive care. So you'll be uh taking care of some organs but the other organs are left neglected right?
Speaker 0
207.25s
Yeah. Because so every organ is working together and even uh so like I said for us even lipid profile everything is included, kidney profiling.
Speaker 0
218.83s
and then heavy metals in your body.
Speaker 1
219.31s
Okay.
Speaker 0
222.05s
like
Speaker 1
222.25s
Okay.
Speaker 0
222.95s
cadmium, uh all these also is calculated in the single test, even your vitamin levels in your body. So it would give you a full on screening on where your current health is and what are the chances of you getting sick tomorrow is what our test would tell you, sir.
Speaker 1
239.61s
Okay.
Speaker 0
240.37s
ya. so like when o the last time that you have gotten yourself a blood uh checkup sir?
Speaker 1
246.71s
Like two three months back.
Speaker 0
248.23s
two three months back. okay. so may i know the type of test that you have done? if you remember.
Speaker 1
253.83s
There is there is like a complete body checkup or something like which is including this TMT echo blood test.
Speaker 0
263.25s
Okay, so with a full scan and everything you did it.
Speaker 1
266.29s
Yeah, yeah, I'm both getting it.
Speaker 0
267.11s
okay.
Speaker 0
268.21s
yaa si kaat si ti skaan and kaat skaaning yaa.
Speaker 1
271.41s
So
Speaker 0
271.77s
So even that also like uh the scans right it would just give you an information on any cracks or something that's physically visible. Right? Mm-hmm. Because the diseases that are growing in your body or anybody's body right it cannot be it's only seen on a cellular level not on a surface level.
Speaker 0
291.13s
So that is one of the things. So with the with the scans that you just told me, right? You can see the calcification of your heart. The arteries if at all there's a chance of it getting blocked can be found through it. But even the calcification before it even begins, so by the time you see it on a scan, right?
Speaker 0
308.43s
it is already too late sir.
Speaker 1
308.81s
Already
Speaker 0
310.31s
Because it's being visible to the naked eye.
Speaker 0
313.17s
just with some ya.
Speaker 1
313.51s
Okay.
Speaker 0
314.93s
So it before that even takes over you can do a full body checkup like ours and you can understand what are the chances. So...
Speaker 0
324.27s
That's the thing, sir. So, could you please tell me your pin code?
Speaker 0
329.37s
just to get the
Speaker 1
329.71s
68.
Speaker 0
330.83s
vaan second.
Speaker 1
331.57s
six eight two zero two four.
Speaker 0
336.73s
six eight two zero two four. okay.
Speaker 1
338.71s
Okay.
Speaker 0
339.79s
So, uh basically, uh again with this, right? Like we do include an omega 3 and omega 6 test in this as well, in the single test. So with all of the 183 biomarkers, then again the omega 3, omega 6 test, which correlates with your heart and brain health along with your skin health as well.
Speaker 1
349.29s
All of them.
Speaker 1
359.65s
okay.
Speaker 0
359.69s
okay.
Speaker 0
360.39s
Yeah, and then uh the doctor consultation is also free and even the dietician consultation is also included in the pricing itself.
Speaker 1
370.43s
So this one includes like even like calcium deposit also can be calculated using the test.
Speaker 0
375.79s
yes.
Speaker 1
377.31s
Okay.
Speaker 0
378.11s
ya.
Speaker 0
380.35s
so arthritis test also would be done.
Speaker 0
384.41s
arthritis. So let me just give you a walk through of all the parameters that are covered, okay? So it covers thyroid, heart, diabetes, lipid, liver, pancreas, arthritis, kidneys.
Speaker 0
397.17s
steroids panel, tumor panel, STD panel and even an iron panel for the heavy metals and the iron level in your body.
Speaker 1
406.59s
Okay.
Speaker 0
407.19s
Yeah, so if you go outside and do all the tumor test itself, right? You have to do get it done separately, free PSA, PSA levels.
Speaker 0
417.15s
Okay. And then even the STD panels that also people do it generally do it outside.
Speaker 0
422.35s
as a separate test itself. so ya so have you like do you remember the company sir i o?
Speaker 1
425.17s
Okay.
Speaker 0
430.43s
call it.
Speaker 1
433.03s
I'm not able to recall that because I have
Speaker 0
434.83s
Okay. Yeah, it's like I think you you have inquired about like five days ago I think. So that's no issue. So like also Ivo is one of the only companies in India to ever introduce an epigenetic test.
Speaker 1
440.71s
That's why
Speaker 0
448.39s
okay. have you ever heard of the term biohacking?
Speaker 1
449.01s
Okay.
Speaker 1
453.13s
No.
Speaker 0
454.07s
oke. so bayohacking is besikali like like the vard itself, rait? yu ar bayolajikali haking yar badi. so...
Speaker 0
461.67s
What that helps people to do is like basically you have a chronological age since the day that you were born up until now you have a certain age right?
Speaker 0
470.75s
But other than that, depending on your life habits, depending on the exercising that you do, food intake, supplementation or the deficits in the body, each organ in your body has its own biological age.
Speaker 1
484.19s
Okay.
Speaker 0
484.77s
Yeah. So what uh so our epigenetic test which I've just told you right? So it is an uh once you get that test done, it will tell you the age of each organ in your body. So you might be thirty years old, but your organs might be aging at a pace of one point five.
Speaker 0
502.21s
So per year it is growing at the age of one and a half year.
Speaker 1
502.51s
per year it is
Speaker 1
506.25s
okay.
Speaker 0
507.11s
Yeah, as you can as you've seen, right, like people these days like from ages of thirty five to fifty five are very risk very prone to heart attack or even heart cardiac arrest as well.
Speaker 0
522.13s
Yeah. So with that that's the thing. So these people are like thirty five to fifty five but their heart is aging at an heart present age is like biological age is at seventy or seventy five. Because that's the natural age for the depreciation of the heart itself. So the natural way of growth.
Speaker 0
540.29s
So that is what we mainly focus on. Our company is basically surrounded around that. We mainly focus on longevity and then early detection and then prevention.
Speaker 1
551.25s
Okay.
Speaker 0
551.85s
Ya.
Speaker 0
553.63s
do you have any questions sir?
Speaker 1
556.21s
no actually what is the cost of this?
Speaker 0
560.35s
So for the like I said with the one eighty one uh one eighty three biomarkers, the omega three omega six and then the doctor consultation, dietician consultation, everything comes at around eighteen thousand rupees.
Speaker 1
572.89s
Like is it an online consultation or is it Yeah, it's an online consultation.
Speaker 0
575.87s
Yeah, it's an online consultation. So it depends on user, like if you would like to visit Chennai and have it face to face, you can get that done or else you can do it online itself. Our doctor would be connecting with you on a video call and they'll be looking at your smart report that we generate and depending on that they'll be suggesting you lifestyle changes and medicine, not even medicine, supplementation.
Speaker 1
597.47s
No, it's like so how the blood will be collected? It will be from the in Kochi or?
Speaker 0
600.87s
from the
Speaker 0
602.95s
Yes, yes. So we have lab technicians that will be visiting your doorstep and they'll be collecting all the blood samples. So 15 ml of sample is serum is required and then a urine sample also would be collected.
Speaker 1
615.57s
Okay.
Speaker 0
616.21s
Yeah and we'll be sending it to Bangalore our lab is in Bangalore. So from there we'll be the report will be generated in about one three days.
Speaker 1
625.65s
okay.
Speaker 0
626.21s
Yeah, once that is generated, you can go ahead with the doctor consultation and dietician consultation. So, just a full comprehensive advanced understanding of your body is what we focus on.
Speaker 0
639.51s
ya.
Speaker 1
639.79s
Okay, okay. So can you send me those details on this WhatsApp also?
Speaker 0
641.01s
Okay.
Speaker 0
644.31s
Yeah, I'll share you the sample report with all the parameters that are covered. You can just go through with it and when can I give you a call back, sir?
Speaker 1
651.47s
tomorrow morning can you give me a call back?
Speaker 0
654.59s
all right. at ten o'clock all right?
Speaker 1
656.99s
Ettanagalu.
Speaker 0
657.81s
okay. ya. thank you ajit. and have a great day. so you have whatsapp on the same number i believe.
Speaker 1
662.97s
Yeah yeah, thank you.
Speaker 0
663.81s
Alright, yeah, that works. Thank you, sir. Have a great day.
Speaker 1
665.95s
Thank you sir. Have a great day.
Speaker 1
667.91s
Thank you. Thank you.