A
Call Intelligence
Gurpreet Singh Anand with Abijith — Feb 16, 2026 10:28
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive/Professional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
7:42 (462s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
118
Rep Words / Customer Words
842 / 386
Rep Longest Monologue
24s
Customer Longest Monologue
13s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Sample Integrity
What is the chances of the sample going bad? ... It will be greater than 12 hours actually.
|
logistics | Customer | Yes | technical explanation | Good |
|
Timing
I'll wait for at least two months to get a new series of testing done.
|
product_fit | Customer | Yes | acceptance/nurture | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | Mentioned | Committed | Comprehensive advanced checkup with 183 biomarkers and 11 pillars. |
Key Moments
301:00
Customer reveals professional background
Changes the dynamic from a standard B2C lead to a high-value professional/B2B lead.
03:50
Geography Correction
Customer corrects rep that Kolkata is East, not North India; tests rep's logistical credibility.
06:00
Collaboration Proposal
Customer suggests a partnership, indicating high trust and product-market fit.
Discovery Questions
3
Q1
Is there any health conditions that you're concerned about?
Q2
Were you looking at looking at it for yourself or for somebody else?
Q3
What is your pin code?
Trust Signals
3
Sharing specific pin code
Disclosing his own business model
Requesting sample reports
Enthusiasm Signals
2
Asking for B2B collaboration
Stating he has many clients who need this
Resistance Signals
2
Questioning sample transit time (12+ hours)
Correcting rep on geography (East vs North India)
Confusion Signals
1
Logistics of sample collection in Kolkata
Topics Discussed
Epigenetics
181 Test
Kolkata Logistics
Sample Integrity
B2B Collaboration
Preventive Care
Home Healthcare
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Technical Discussion | 2 | neutral | Questioned logistics and sample integrity for Kolkata. |
| Closing/Collaboration | 3 | positive | Became very engaged when discussing business collaboration. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello?
Speaker 1
0.77s
good morning. am i speaking to gurushri?
Speaker 0
2.49s
doing.
Speaker 0
4.39s
Yeah, you are.
Speaker 1
5.17s
My name is Abhijit and I'm calling from Ivo Health Care Center from Chennai.
Speaker 1
10.11s
Yeah, okay. So basically I was calling because we have run an ad campaign wherein we were asking uh trying to understand people's perspective on medical checkups.
Speaker 0
10.41s
Okay.
Speaker 1
19.03s
So the question was basically how regularly or how often do you get yourself checked up and you have replied regularly.
Speaker 0
19.43s
Right.
Speaker 0
24.29s
regularly. I I I did that. Yes yes yes. Yes yes.
Speaker 1
25.91s
ya.
Speaker 1
27.53s
Yes, yes. So basically like have you looked into our company at all, sir? Ivo?
Speaker 0
32.71s
a little bit I've done some research about you all. Okay.
Speaker 1
35.91s
Okay.
Speaker 1
37.13s
So basically like we are a preventive care.
Speaker 0
38.45s
preventive care company. Yes.
Speaker 1
40.89s
Yes, and uh the thing is that we are one of the first companies to ever introduce an epigenetic test in India. So, epigenetic test helps us in finding out your biological age as compared to your chronological age.
Speaker 0
52.11s
I'm aware of that. I will take care myself.
Speaker 1
53.21s
we are
Speaker 1
54.41s
Okay.
Speaker 0
54.69s
Okay. So I run
Speaker 1
58.61s
diagno
Speaker 0
58.83s
post no I don't I don't have a diagnostic center. I we are healthcare company home healthcare service providers in Kolkata where we provide post hospitalization care and ICU setups at home.
Speaker 1
65.09s
Okay.
Speaker 1
66.49s
Okay.
Speaker 0
71.29s
Okay.
Speaker 1
71.31s
o
Speaker 1
72.69s
Yeah, so that's great. So basically, I was calling to understand like if you since you do it regularly, right? Is there any health conditions that you're concerned about or something?
Speaker 0
82.39s
no. just a preventive care.
Speaker 1
84.59s
yaa just as a precaution right.
Speaker 0
86.63s
Yes.
Speaker 1
87.11s
Okay, so that's the thing. So we have a and the test that you do, you might be doing it for a certain organ or a certain type of disease or something, right? So when they when people say full body checkup, they don't actually do a full body checkup. They just do the major over the top uh organs, right? So at Ibo, we do have a test that we do. It's a full on comprehensive advanced checkup where we have 183 biomarkers.
Speaker 0
100.29s
Hello.
Speaker 0
104.39s
I hope
Speaker 1
112.05s
Okay. So it would give you a full on head to toe picture of your whole health status at this moment.
Speaker 0
112.25s
Okay.
Speaker 1
119.27s
So the main parameters that we cover that other general tests do not cover is a steroids panel, tumor panel, STD panel and then the elementals in your body even that is covered in this and other than that all the generic tests like thyroid, diabetes, heart, lipid, pancreas, kidneys, arthritis.
Speaker 0
127.91s
Panel.
Speaker 0
138.85s
right?
Speaker 1
139.53s
So it goes over all the eleven major functions uh functions in your body that will keep yourself uh you know like you can detect early if at all any health diseases is gonna come because you'll be getting aware of it.
Speaker 0
150.65s
I'm aware about epigenetics. I'm aware about epigenetics.
Speaker 1
152.51s
Yes.
Speaker 1
154.33s
ya.
Speaker 0
155.41s
what I'm trying to understand is how are you going to do that in Kolkata?
Speaker 1
159.73s
So we have collaborated with the lab technicians and they we have pan India service. So depending on your locality, right? I can book an appointment wherein a lab technician will be visiting your doorstep and collecting the blood sample and the urine sample.
Speaker 1
174.59s
ya. and one of the
Speaker 0
175.45s
And when is the testing going to happen in Kolkata?
Speaker 1
178.05s
no testing we have in for north india we do it in mumbai and then south india we have one in bangalore.
Speaker 1
186.05s
to if you could tell me your pin code I can just
Speaker 0
187.45s
so for West Bengal how are you going to source it?
Speaker 1
191.89s
So we have like we have collaboration with Thyrocare and RT scans. So these are the two major collaborators that we have and through them we'll be getting all the sample and testing it.
Speaker 0
203.41s
But if you get the sample, you won't get the sample same day.
Speaker 1
205.01s
Yeah.
Speaker 0
208.53s
Right?
Speaker 1
209.03s
yes.
Speaker 0
209.43s
So what is the chances of the sample going bad?
Speaker 1
212.53s
So it won't be because majorly like it would be in a stored in a container like I said right in like six to seven hours or even maybe at the max twelve hours. Since it is in North India depending on the locality the closest labs is where we send it and the report also from our end.
Speaker 0
229.63s
This is not this is not North India this is East India.
Speaker 1
232.73s
ya
Speaker 0
232.91s
Yeah, talking about West Bengal. West Bengal is not North India.
Speaker 1
235.69s
Yeah.
Speaker 0
236.59s
you will not be able to reach the sample not less than it will be close.
Speaker 1
240.09s
twelve
Speaker 1
241.37s
12 aanu.
Speaker 0
241.37s
12 hours. It will be greater than 12 hours actually.
Speaker 1
243.65s
Yeah, it will be.
Speaker 0
244.19s
It has the reason I'm asking you.
Speaker 1
245.61s
Yeah. So that won't be an issue because we'll be collecting more than uh three vials of uh blood and then the urine also for the one vial. So if at all one of them goes bad because of the packaging, if at all air gets trapped inside, that is how it goes bad, right?
Speaker 1
261.33s
so that is the thing that thing is there. so just as a precautionary we are taking about like sixty ml of blood in three vials.
Speaker 0
270.29s
Hmm.
Speaker 1
270.83s
Yeah. So that is there. So if you could just let me know your pin code I can just check the availability sir because majorly he is only
Speaker 0
278.45s
seven zero zero one five.
Speaker 1
280.09s
seven triple zero one five.
Speaker 1
285.11s
Yeah, we do have service there and I believe you have looked into the one eighty one test as well, right? So, let me uh tell you what all included in the one eighty one test. So, the eleven pillars would be covered and then an omega three and omega six test is also included along with that a doctor consultation followed by a dietician consultation.
Speaker 1
305.41s
Yeah. And uh we'd be providing you with a diet chart that to after your report has been generated. So it would be a tailored diet chart just for you. So that you can work on uh preventive care or even uh for the betterment of your health. Okay. And also like would you be willing to book it sir anytime?
Speaker 0
319.27s
Okay.
Speaker 1
324.67s
And were you looking at looking at it for yourself or for somebody else that you're concerned about?
Speaker 0
329.03s
I was looking for myself itself and but I've just got that done
Speaker 1
332.29s
Okay.
Speaker 0
336.67s
I'm on track.
Speaker 1
337.55s
okay.
Speaker 0
337.69s
Okay. So I'll wait for at least two months to get a new series of testing done.
Speaker 1
340.69s
Yeah.
Speaker 1
342.77s
definitely sure. and you have you are aware of the pricing right? how much it is?
Speaker 0
347.45s
I know I know.
Speaker 1
348.69s
Yeah, so that is there. So it is like a full on comprehensive thing. So I can just share you all the sample reports that we have so you can just go through with it and look at all the parameters that are covered in it.
Speaker 0
359.45s
Sure do that. It will help me. Is there a way we could collaborate on this? Because I am into preventive care as well. We are not into lab testing and stuff.
Speaker 1
366.83s
Okay.
Speaker 1
369.47s
oke.
Speaker 0
369.87s
We are into preventive care of patients or for elderly care. What we do is we do a lot of preventive measures with them.
Speaker 1
373.97s
Ya.
Speaker 1
377.39s
yes.
Speaker 0
377.83s
And so I I was thinking if we could collaborate as well.
Speaker 1
382.19s
Definitely we are always open for collaboration but I am not the right person because I'm mainly catered to the client. So I'll have one of my B to B team members get in touch with you if that okay. To understand the type of collaboration or even any type of planning that we could do.
Speaker 0
393.61s
Okay.
Speaker 0
395.69s
Yes.
Speaker 0
397.73s
Yes.
Speaker 1
398.27s
all right ya. so i will just share you all the details and you can just go through with it and i will one of my team members will be given you getting in touch with you.
Speaker 0
406.33s
Okay, perfect.
Speaker 1
407.37s
if not also you can just let me the type of collaboration that you want like what do you how could we help you with your service and in vice versa.
Speaker 0
408.35s
You can just
Speaker 0
416.43s
I'll have to speak to the concerned person so that we can work out what kind of collaboration can be done in this because I am into preventive care and I have a lot of clients.
Speaker 1
419.69s
Yeah.
Speaker 1
422.23s
Yeah.
Speaker 1
424.57s
Yes.
Speaker 1
426.93s
Yeah.
Speaker 0
427.09s
who have taken up memberships from us for preventive care.
Speaker 1
430.81s
oke.
Speaker 0
431.33s
So how I can infuse this part of testing because testing is one major failure when it comes to preventive.
Speaker 1
436.59s
Yeah.
Speaker 1
437.97s
exactly ya. for sure.
Speaker 0
440.17s
So I'll be I'll have to speak and find out ways how we can collaborate. I have no idea right now what we should do but just we started talking and it it came to my mind.
Speaker 1
446.73s
but
Speaker 1
451.29s
Yeah. We'll keep it that something will definitely come up, yeah.
Speaker 0
455.81s
Okay, yeah, yeah.
Speaker 1
456.37s
ya all right ya. thank you for your time good friend. have a great day.
Speaker 0
459.19s
you take care. Yeah, thank you.
Speaker 1
460.31s
Yeah, thank you.