A
Call Intelligence
Yash with Abijith — Feb 19, 2026 14:03
Deal Lost
Warm
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Yash.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Yash. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
existing_lead
Brand Sentiment
neutral
Readiness to Buy
Warm
Lead Type
follow_up
Conversation Flow
Opening Type
failed_connection
Opening Quality
professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:17 (18s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
26 / 0
Rep Longest Monologue
7s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
None
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:10
Agent leaves voicemail
Establishes contact attempt and identifies the brand (Ivo Health Care Center).
Topics Discussed
Callback request
Brand identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| entire_call | 1 | neutral | Customer did not answer; voicemail only. |
Call Transcript
Click to expand
Speaker 1
0.01s
The call has been forwarded to voicemail. The person you're trying to reach is not available. At the time, please record your message. When you have finished recording, you may hang up.
Speaker 0
10.47s
Good afternoon Yash. Abhijit Desai from Ivo Health Care Center from Chennai. Please give me a call back whenever you are free. Thank you.