A
Call Intelligence
Sivaram with Abijith — Feb 09, 2026 14:45
Deal Closed
Warm
Call History
7 attemptsRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹2,500
Purchase Date
Feb 14, 2026
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive but demanding
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
55% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
6:34 (395s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
105
Rep Words / Customer Words
482 / 614
Rep Longest Monologue
25s
Customer Longest Monologue
18s
Silence Gaps (>2s)
3 (max 8.0s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Value/Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did a comprehensive blood test recently.
I've recently done it and I've checked up with my doctor as well... I don't think it's required in the next you know a few months.
|
timing/need | Customer | Yes | agreement & pivot | Good |
|
Dietician consultation should be part of the package.
I wanted to check if that can be included as a part of the package because you know generally Dexa is done so that you know you get this.
|
value/price | Customer | No | policy enforcement | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Other | Customer wants to compare current results with a 2019 report. |
| aiwo 181 blood test | Rep | -- | Negative | Upsell attempt to provide a more detailed health picture. |
| dietitian consultation | Customer | Mentioned | Negative | Customer wants this included in the Dexa package. |
Key Moments
301:38
Customer describes self-designed program
Establishes the customer as a 'proactive health seeker' rather than a 'patient'.
03:52
Customer interrupts blood test pitch
Clear signal that the upsell attempt failed due to recent purchase elsewhere.
06:15
Rep denies free dietician consultation
The turning point where the customer decides to 'think about it' rather than booking immediately.
Discovery Questions
3
Q1
Are there any health concerns that you're facing?
Q2
May I know if you have taken any blood test or something recently?
Q3
Did you discover something that you were not aware of about your body?
Trust Signals
3
Sharing detailed medical history
Acknowledging previous interactions
Asking for professional advice on his program
Enthusiasm Signals
2
Interest in comparison report
Pride in his 5-year fitness consistency
Resistance Signals
3
Directly interrupting the blood test pitch
Stating he will wait a year for next blood test
Questioning why dietician isn't included
Confusion Signals
1
Unclear on whether doctor consultation was included in Dexa
Topics Discussed
Dexa Scan
Comparison Reports
Dietician Consultation
Blood Test Biomarkers
Tata 1mg
Fitness Training
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly and cooperative. |
| Discovery | 2 | neutral | Detailed explanation of his fitness journey. |
| Pitch/Objection | 3 | neutral | Politely declined the blood test and pushed for dietician inclusion. |
| Closing | 4 | neutral | Understanding of policy but non-committal on immediate booking. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello.
Speaker 1
1.61s
ya, got a call from number just to.
Speaker 0
3.13s
Yeah, am I speaking to Mr. Shiva?
Speaker 1
5.55s
Yeah.
Speaker 0
6.19s
so my name is abhijit and i am calling from i o health care center.
Speaker 1
9.81s
aa ya ya ya ya ya
Speaker 0
10.81s
yaa is it a good time to talk?
Speaker 1
12.59s
yes yes yes.
Speaker 0
13.31s
Yeah, I was calling to understand like if you have any uh inquiries or anything, sir? Because I'm uh I was looking at the database and I found your number, so I just thought of ringing you.
Speaker 1
22.87s
ya ya somebody spoke to me also today morning.
Speaker 0
25.55s
oke.
Speaker 1
26.13s
um so i was asking like you know if i bring my old report.
Speaker 0
32.21s
Okay.
Speaker 1
32.41s
And whether you will be able to provide a comparison report based on the new results. That's one thing I asked.
Speaker 0
38.35s
oke.
Speaker 1
39.21s
ya.
Speaker 1
39.81s
And second thing I asked for a nutrition.
Speaker 0
39.83s
and second thing
Speaker 0
42.61s
oke.
Speaker 1
43.27s
So they
Speaker 1
47.35s
Haan.
Speaker 0
50.27s
Sir, your voice is breaking. Could you please repeat that, Sir? I'm really sorry.
Speaker 1
55.69s
ya, can you hear me now?
Speaker 0
56.65s
yes yes.
Speaker 1
58.17s
Yeah, so there are two things. One is I have an old report which is in two thousand nineteen.
Speaker 0
62.33s
oke.
Speaker 1
63.87s
um so that was a dexa scan. and i was thinking whether you know a comparison report can be made out of the new one and the old one.
Speaker 0
66.91s
I was thinking
Speaker 0
71.91s
Okay.
Speaker 1
73.55s
And second thing I asked if any doctor consultation is part of this.
Speaker 0
77.95s
Okay.
Speaker 1
78.05s
Okay. So I was made to understand that there is no doctor consultation as a part of this scan.
Speaker 0
84.37s
Ya.
Speaker 1
84.97s
so basically I wanted to check if there is a dietician with whom I can connect with. Who is this guy?
Speaker 0
90.47s
oke.
Speaker 1
91.65s
So like
Speaker 0
91.69s
So like are there any health concerns that you're facing like uh the Dexa scan, right?
Speaker 1
95.99s
Yeah, it's an
Speaker 1
98.31s
I'm not facing health concern. I'm basically looking at so I've been on a program which I have designed myself with the help of a trainer.
Speaker 0
103.97s
Okay.
Speaker 1
107.61s
okay. for the past three five years.
Speaker 0
107.91s
Okay.
Speaker 0
109.85s
okay.
Speaker 1
109.85s
Okay. So I just want to check if I'm on the right track. Oh yeah. Um yeah, so I've been informed there is an additional, I mean, generally I thought with with a Dex scan you will have a...
Speaker 1
120.69s
consultation also as a package if I that's how I did it.
Speaker 0
123.01s
Yeah, so basically the consultation kind of a thing for the DEXA, it would just take like two to three minutes. That would be provided, not as a consultation as itself, like they'll just give you your report and they'll be letting you know what the status is at this moment for your bone density, uh your muscle mass, and even your fat percentage. So they'll be just giving you a brief, not even not a brief, so just a...
Speaker 1
133.37s
hum
Speaker 1
142.13s
DM
Speaker 0
148.85s
uh at a glance what all are the things that are present the conditions or if there are any. I know that yeah. Yeah. So like that it would be there and if at all you like you said may I know if you have taken any blood test or something sir recently.
Speaker 1
154.01s
There are. I know that. Yeah. Yeah. So like that.
Speaker 1
164.57s
ya, I have done some blood test. yes, I have done. ya.
Speaker 0
167.25s
okay and what did it like uh did you discover something that you were not aware of about your body or something?
Speaker 1
173.63s
no nothing drastically because for that i took to my doctor as well.
Speaker 0
177.91s
oke.
Speaker 1
178.25s
So he said there's nothing to worry just maintain your course and you should be okay.
Speaker 0
184.15s
Ya.
Speaker 1
184.65s
Okay.
Speaker 0
185.63s
So,
Speaker 1
185.97s
There were certain parameters which were on the higher end.
Speaker 0
188.23s
okay.
Speaker 1
189.27s
but then he said that's okay, I mean there's nothing to worry about since you don't have any symptoms on that then there's nothing to worry about. yeah.
Speaker 0
194.59s
Yeah. So, uh that's the thing. When may I know when you have taken the full body like blood blood test, sir?
Speaker 1
202.07s
aai think six months back.
Speaker 0
203.39s
six months back okay and okay so basically like uh you are aware of what iibo does right?
Speaker 1
210.09s
aa yaa yaa aamaa yaas yaas.
Speaker 0
211.51s
Okay, so like we do have an advanced comprehensive blood test that is like uh since your main concern is your comparison, right? Like how your journey has been and has it been working, your lifestyle, change in habits and the food habits that you're consuming at the moment.
Speaker 0
225.41s
So for that the best thing I would suggest is that we do have an advanced comprehensive blood test with 183 biomarkers which in
Speaker 1
232.43s
I'm I'm I'm aware sorry to interrupt I'm aware of that.
Speaker 0
235.07s
Yeah yeah.
Speaker 0
236.01s
oke.
Speaker 1
236.11s
somebody spoke to me and sent me that one eighty and one eight three tha. a couple of tests what you cover and other things.
Speaker 0
239.49s
India.
Speaker 0
240.63s
iya.
Speaker 1
242.33s
but then I thought I will do that after an year because I've recently done it and I've checked up with my doctor as well.
Speaker 0
247.73s
Okay.
Speaker 1
248.13s
So, the one I've done covers almost all the parameters. There is a 1mg Tata 1mg they have a package.
Speaker 0
254.25s
Ya.
Speaker 1
254.97s
And so that covers almost all lip page profile you are
Speaker 0
259.37s
Yeah.
Speaker 1
260.23s
all those things it covers.
Speaker 0
261.79s
ya.
Speaker 1
262.59s
including the, you know, cardiac sensors, cardiac markers, you know, deficiencies in vitamins. So that comprehensive test I've already done.
Speaker 0
266.91s
Yes.
Speaker 1
271.33s
so I don't think it's required in the next you know a few months. Yeah exactly. Take it up after a year.
Speaker 0
271.35s
ya
Speaker 0
275.65s
Yeah, exactly.
Speaker 1
277.63s
What I wanted to know if I can have a quick chat with one of your nutrition because I just want to know whether I'm
Speaker 0
277.87s
What I want
Speaker 1
284.03s
So I'm doing something whether it's on the right track and whether anything can be slightly modified.
Speaker 1
289.13s
Ya. So just just give me one second.
Speaker 0
289.33s
Okay.
Speaker 0
290.83s
Just just give me one second. I'm really sorry sir, just give me one second.
Speaker 0
302.91s
halo. yes. sorry. so
Speaker 1
303.85s
yeah.
Speaker 1
306.37s
Yeah, so I I just want to I wanted to check if that can be included as a part of the package because you know generally Dexa is done so that you know you get this and unless and until you have an
Speaker 0
314.77s
Yeah.
Speaker 1
316.49s
for us is or you know something.
Speaker 0
318.97s
Yeah.
Speaker 1
319.89s
So
Speaker 0
320.03s
So okay.
Speaker 0
320.99s
Yeah, let's do it.
Speaker 1
321.57s
I'm doing for the for a general because I know I'm okay. I just need to you know see how the results are comprehensive report and compare it with a past report and see if any dietary changes needs to be done. That's all.
Speaker 0
326.37s
Yeah.
Speaker 0
330.87s
Yeah.
Speaker 0
333.33s
Yeah. So we can we do have a service with a dietician consultation but it is chargeable. So
Speaker 1
341.01s
ai no. dats vaat yuvar parsan aatsa tol mi.
Speaker 0
343.23s
Ya.
Speaker 1
343.89s
ya ya.
Speaker 0
345.23s
So other than that I don't think so sir because uh we have a schedule and everything so that's the thing with the if you do the blood test if you have done the blood test with us right like it could have included a doctor consultation and then a dietician consultation as well.
Speaker 0
359.33s
to so because since we rely on our own report, right?
Speaker 0
364.91s
so that's another thing.
Speaker 1
364.93s
So,
Speaker 0
366.69s
main concern is that also as well.
Speaker 1
369.67s
So
Speaker 0
369.83s
So I'm really sorry but I don't think the dietician consultation would be possible at the moment.
Speaker 0
376.57s
ya.
Speaker 1
378.17s
Alright so I understand that you have a policy and process in place so yeah I understand that yeah. Fair enough no worries.
Speaker 0
378.33s
Like
Speaker 0
381.55s
Ya.
Speaker 0
384.71s
Yeah.
Speaker 1
384.89s
Let me reverse you on this. Is that okay? Couple of minutes.
Speaker 0
386.69s
For sure, for sure, yeah, no worries. You can just give me a call back on this same number.
Speaker 1
387.63s
Sure ya no worry.
Speaker 1
390.91s
Fresh oil oil.
Speaker 0
391.79s
All right, yeah. Thank you so much. Have a great afternoon.
Speaker 1
392.83s
Have a great afternoon.