A
Call Intelligence
None with Abijith — Feb 05, 2026 14:19
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
49% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:56 (57s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
118 / 34
Rep Longest Monologue
16s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
With that I may not require anything for now. I'm okay kind of.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Explaining the inquiry the customer made. |
Key Moments
200:24
Customer mentions recent blood test
Opportunity for the rep to ask what the test was for, which was missed.
00:48
Customer rejection
The customer ends the sales opportunity by stating they don't need anything.
Discovery Questions
1
Q1
I just wanted to know if you are taking any like a blood test or even any DEXA scans or anything recently?
Resistance Signals
2
I may not require anything for now
I'm okay kind of
Confusion Signals
1
regarding what this term is
Topics Discussed
Blood tests
DEXA scans
Ibo Advanced 181 test
Comprehensive health status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the call and listens. |
| Discovery | 2 | neutral | Customer provides brief info about a recent blood test. |
| Pitch/Closing | 3 | neutral | Customer quickly shuts down the conversation saying he is 'okay kind of'. |
Call Transcript
Click to expand
Speaker 0
0.29s
Hello.
Speaker 0
2.91s
aa sir my name is abhijit. I am calling from i o health care center sir.
Speaker 1
8.97s
Regarding.
Speaker 0
9.93s
Uh so I was calling because I've seen your inquiry for one of our services. And uh I just wanted to know if you are taking any like a blood test or even any DEXA scans or anything recently so.
Speaker 1
24.69s
only blood test I took. regarding what this term is.
Speaker 0
28.95s
So it I guess the inquiry came in for the Ibo Advanced one eighty one test. So it is a comprehensive blood test that we provide wherein you will get a complete uh health status of your whole body. So we are covering all the major panels in your body. Every organ would be covered in it.
Speaker 0
45.33s
Ya, along and with that we are all yes sir sorry.
Speaker 1
46.51s
With that
Speaker 1
48.55s
I may not require anything for now. I'm okay kind of.
Speaker 0
52.45s
Okay.
Speaker 1
52.49s
Oh, if there is any requirement, I will get back to you.
Speaker 0
54.87s
Definitely. Ya. Thank you sir.