A
Call Intelligence
Balaji Chandrashekhar with Abijith — Feb 05, 2026 10:43
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Balaji Chandrashekhar. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Balaji Chandrashekhar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
proxy
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:31 (31s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
48 / 26
Rep Longest Monologue
9s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Target person unavailable
He is just going has gone to the physiotherapy right now.
|
logistics | Customer | Yes | agreement and rescheduling | Good |
Key Moments
200:08
Rep identification
Established the call was regarding a health inquiry.
00:21
Lead status update
Learned the lead is currently undergoing physiotherapy, indicating a health need.
Resistance Signals
1
Lead unavailable
Confusion Signals
1
Initial identification check
Topics Discussed
Inquiry verification
Lead availability
Physiotherapy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial confusion about who was calling. |
| Closing | 2 | neutral | Polite redirection to call back later. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
1.55s
Hello?
Speaker 0
2.23s
yaa good morning. am i speaking to chandrashekhar?
Speaker 1
6.55s
no. can you please can you go here?
Speaker 0
8.77s
uh my name is Abhijit and I'm calling from Ivo Health Care Center. I was calling because uh there was an inquiry put by the name of Balaji Chandrashekhar.
Speaker 0
18.75s
Ya so
Speaker 1
19.99s
He is just going has gone to the physiotherapy right now.
Speaker 0
25.51s
Okay.
Speaker 1
25.93s
Can you call the master to us?
Speaker 0
28.37s
All right, yeah, that works.
Speaker 1
29.91s
oke.
Speaker 0
30.65s
Thank you.