A
Call Intelligence
Poonam Shinde with Abijith — Feb 20, 2026 12:17
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Poonam Shinde.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Poonam Shinde. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/Marathi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Non-Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:19 (80s)
Primary Language
Hindi
Secondary Language
Marathi/Tamil
Code Switching
High
Total Speaker Turns
24
Rep Words / Customer Words
148 / 32
Rep Longest Monologue
10s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Person/Mistake
Toh ye number mere husband ka hai. Okay. Toh like by mistake laga hoga kya ma'am?
|
authority/identity | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Referencing the reason for the inquiry. |
Key Moments
101:03
Identity Clarification
The customer clarifies the phone belongs to her husband, leading to the conclusion that the lead is likely invalid or a mistake.
Resistance Signals
2
Is number se aaya tha kya?
Toh ye number mere husband ka hai.
Confusion Signals
1
Poonam Shinde ke naam se kya inquiry aayi thi?
Topics Discussed
Blood Test Inquiry
Identity Verification
Wrong Number/Mistake
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is unsure why they are being called. |
| Closing | 2 | neutral | Customer clarifies the phone ownership and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello, ya good afternoon sir. Actually I am calling from Ivo Health Care Center and yeh number se kuch inquiry aaya tha sir health care ke regarding.
Speaker 1
12.27s
Kaise? Sir Poonam Shinde ke naam se ek inquiry aaya tha, yeh number se, toh usi ke Poonam Shinde ke naam se kya inquiry aayi thi?
Speaker 0
18.39s
Ek bhi.
Speaker 1
21.07s
Health care ka sir, blood test, blood test ka.
Speaker 0
23.41s
Hai sir.
Speaker 1
26.09s
Blood checkup, haan blood checkup ka, yes sir.
Speaker 1
30.41s
Tum mhanle toh black check karaycha kahi tari.
Speaker 1
34.93s
Ghariboon.
Speaker 1
37.07s
Room room ke hi call deta hai unke paas.
Speaker 0
40.11s
Adhuthaan sir, neevu neenga enna teneema?
Speaker 1
40.21s
Aaj
Speaker 1
42.57s
Hello.
Speaker 1
44.51s
Haan, haan, Poonam ji hai na.
Speaker 0
47.83s
Haan.
Speaker 1
48.39s
Ma'am main Abhijit baat kar raha hoon Ivo Health Care Center se Chennai se.
Speaker 0
53.15s
Haan
Speaker 1
53.57s
Oh, yeh number se ek blood test ke regarding inquiry aaya tha Ma'am, toh usi ke liye call kar raha hoon.
Speaker 0
59.93s
Is number se aaya tha kya?
Speaker 1
61.45s
Haan.
Speaker 0
62.53s
Adhuthaan adhik.
Speaker 0
63.63s
Toh ye number mere husband ka hai.
Speaker 1
65.81s
Okay. Toh like by mistake laga hoga kya ma'am?
Speaker 0
70.85s
Old body checkup aana tha ungalukke.
Speaker 1
73.41s
Okay, by mistake lag raha hai, main yahan pe update kar deta hoon.
Speaker 1
78.09s
Okay.
Speaker 1
79.03s
Thank you.