A
Call Intelligence
None with Abijith — Feb 03, 2026 15:14
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Order Confirmation
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
48 / 16
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| el cartin | Rep | -- | Neutral | Confirming one box. |
| omega 3 | Rep | -- | Neutral | Confirming a 3-month supply. |
| amc d3 | Rep | -- | Neutral | Mentioned as part of the stack. |
Key Moments
200:08
Supplement Duration Confirmation
Agent confirms the customer is taking a 3-month supply of Omega 3 and other supplements.
00:18
Future Follow-up Agreement
Agreement to reconnect in 5 months, establishing a long-term customer relationship.
Trust Signals
1
Customer confirms the specific supplement stack without hesitation.
Topics Discussed
El Cartin
Omega 3
AMC D3
Supplement Duration
Follow-up Timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responsive to the agent's greeting. |
| Confirmation | 2 | neutral | Confirming the 3-month duration of supplements. |
| Closing | 3 | neutral | Agreeing to the follow-up timeline. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.01s
Hello, haa, solla kooda.
Speaker 0
2.01s
Aa sir, neenga vandhu El Cartinlaam oru box oru box noottru irukkeenga.
Speaker 1
7.85s
Okay.
Speaker 0
8.03s
Okay Omega three vandhu double stitch six pack potturukkeenga, moonru month-ukku tablets-aa sir supplements-aa sir?
Speaker 1
12.55s
Aamaa aamaa ellaam three months.
Speaker 0
14.21s
Okay sir AMC D three okay sir sari okay.
Speaker 1
17.75s
Oru aindhu months-la.
Speaker 0
18.33s
Oru aindhu months-la naan ungalukku share panren okay-va?
Speaker 1
20.79s
Okay okay.
Speaker 0
21.23s
Okay sir thanks sir bye.