A
Call Intelligence
None with Abijith — Feb 03, 2026 14:57
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Logistical/Closing
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
38 / 34
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| estimation/service package | Rep | -- | Positive | Rep mentions sharing the full estimation. |
Key Moments
200:05
Rep offers to share the full estimation.
Moves the conversation from a general inquiry to a specific proposal.
00:15
Customer asks for the total cost and agrees to an appointment.
Indicates high intent and readiness to proceed.
Trust Signals
2
Agreement to share dispatch address
Agreement to book an appointment
Enthusiasm Signals
2
Quick responses
Direct request for pricing
Topics Discussed
Estimation
Email ID
Dispatch Address
Appointment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | neutral | Asking for the cost and agreeing to share details. |
| Closing | 3 | positive | Agreeing to the appointment and next steps. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
2.43s
Aa yes.
Speaker 1
3.95s
Aa Madam ungalukku anuppichittu irukkeenga.
Speaker 0
5.29s
Aa ya okay sir, naan estimation pura konjam share panren sir okay-va?
Speaker 1
8.93s
Aa okay-nga.
Speaker 0
9.71s
Ya okay sir, please ungaloda mail ID and unga dispatch address mattum share pannunga okay.
Speaker 1
15.33s
Aa sure sir neenga enakku evvalavu aagumnu naan sollunga. Ya sure sir. Appointment we will do sir.
Speaker 0
18.17s
Ya oh sure sir.
Speaker 0
20.61s
Sure sir sure.
Speaker 1
22.05s
Okay.
Speaker 0
22.51s
Bye sir.