A
Call Intelligence
None with Abijith — Feb 03, 2026 14:43
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
85.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
60% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:38 (98s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
41
Rep Words / Customer Words
142 / 118
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently away from documents
Prescription photo eduthukkala naan vera veliya vandhutten.
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Customer | -- | Interested | Customer needs 7 specific supplements previously prescribed during a consultation. |
| olive oil | Customer | -- | Neutral | Customer mentions he already bought olive oil but needs the rest. |
Key Moments
300:23
Discount Mention
Customer brings up a discount promised by another staff member (Sasi), establishing price sensitivity.
00:40
Consultation Confirmation
Customer confirms he is an existing lead who has already had a consultation, making him a high-intent lead.
01:10
Logistical Barrier
Customer mentions he is out and doesn't have the prescription photo, leading to the WhatsApp follow-up plan.
Discovery Questions
3
Q1
Enna supplements ungalukku thevaippaduthu?
Q2
Idhukku munnadi health checkup eduthukkireengala?
Q3
Neengale vandhu supplements vandhu recommend pannureengala sir?
Trust Signals
3
Sharing that he already visited for consultation
Mentioning specific staff names (Sasi)
Willingness to share prescription
Enthusiasm Signals
1
Promptly agreeing to send the list
Resistance Signals
1
Currently outside/traveling (logistical barrier)
Topics Discussed
Supplements
Discounts
Prescription
WhatsApp Communication
Previous Consultation
Olive Oil
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Explaining his previous consultation and needs. |
| Closing | 3 | positive | Agrees to send details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello
Speaker 1
1.29s
Appo vanakkam.
Speaker 0
2.75s
Aa Ma'am vanakkam Nimitha IO Valentine-la irundhu pesugiren Sir.
Speaker 1
6.79s
Irukkai.
Speaker 0
7.81s
I O Wellness Center-la irundhu pesugiren sir.
Speaker 1
9.87s
Aa, aa, aa.
Speaker 0
11.11s
Aa sir, supplements ketta message pottirundhu ningal sir.
Speaker 1
13.83s
Aamaam aamaamnga.
Speaker 0
14.71s
So enna supplements ungalukku thevaippaduthu?
Speaker 1
17.41s
Oru ezhu supplements thevaipaduthu.
Speaker 0
19.41s
Okay sir.
Speaker 1
20.73s
Aa
Speaker 0
21.89s
Mm sollunga sir.
Speaker 1
23.71s
Adhula discounts-ku Sasi sollirundhaar. Okay.
Speaker 0
26.77s
Okay okay sir.
Speaker 0
30.65s
Hello.
Speaker 1
32.45s
Aa solunga solunga.
Speaker 0
33.23s
Aa sollunga sir, so ennenna supplements ippo edhunna idhukku munnadi health checkup eduthukkireengala? Neengale vandhu supplements vandhu recommend pannureengala sir?
Speaker 1
35.13s
Aa
Speaker 1
40.63s
Illa illainga, naan consulting vandhurundhen, consulting-la supplements kuduthurundhaanga.
Speaker 0
44.47s
Okay.
Speaker 1
45.91s
Onnu eighty ondru eduthirundhen.
Speaker 0
47.37s
Okay.
Speaker 1
47.95s
Adhu ezhuvadhu supplements irukku.
Speaker 0
49.87s
Okay.
Speaker 1
51.27s
Adhudhaan edukkanum, alright olive oil mattum vaangittu vandhutten.
Speaker 0
54.31s
Okay sir.
Speaker 1
55.87s
Veetlaam onnum vaangalainga.
Speaker 0
58.19s
Okay sir, so supplements mattum ungalukku vandhu discount-la thevaiyum correct-aa?
Speaker 1
61.51s
Aamaa aamaa.
Speaker 0
62.47s
Okay sir, so ungaloda prescription mattum share panreengalaa WhatsAppla? So estimation kooda share panni viduren naanu.
Speaker 1
68.39s
Share panni vidunga.
Speaker 1
70.87s
Prescription photo eduthukkala naan vera veliya vandhutten.
Speaker 0
74.47s
Okay sir ennanna supplement?
Speaker 1
74.75s
Ennenna supplements irukkum naan ennenna venumngiradha naan pin koodi kaanapporenna indha WhatsApp-la irukkanum
Speaker 0
79.39s
Yes sir, indha number WhatsAppla irukku. Neenga enakku message pannunga ennenna supplementnu sollittu naan ungalukku estimation share panren okayma.
Speaker 1
82.65s
Pachchu pannunga.
Speaker 1
85.57s
Aa right okay illa enakku ennenna documents-nu theriyum.
Speaker 0
88.79s
Okay sir.
Speaker 1
89.93s
Naan adha anuppichu vidurenga.
Speaker 0
91.05s
Ya okay sir, so indha numberla hi-la oru message poduren, andha numberla ennenna supplements sollidunga share pannunga okay.
Speaker 1
94.49s
Share pannunga okay okay.
Speaker 0
96.13s
Okay sir, have a good day, bye.