A
Call Intelligence
Asif with Abijith — Feb 19, 2026 13:51
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Asif. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
35% into call
Pitch Approach
Educational/Precautionary
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:32 (92s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
148 / 38
Rep Longest Monologue
16s
Customer Longest Monologue
14s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not looking for services
No, sir, no, sir.
|
product_fit | Customer | Yes | pivot to education | Average |
|
Currently traveling
i am in travelling now that's why.
|
time | Customer | Yes | agreed to callback | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical checkup | Rep | -- | Neutral | General health screening as a precautionary measure. |
Key Moments
300:21
Initial Denial
Customer denies looking for services, forcing the rep to pivot.
00:48
Customer puts call on hold
Interrupts the rep's pitch, indicating the customer is distracted/busy.
01:24
Callback Request
Customer clarifies they are traveling and sets a time for a follow-up.
Discovery Questions
2
Q1
Are you looking for any health services or supplements?
Q2
Are you a person who does medical checkups regularly?
Resistance Signals
2
Initial denial of looking for services
Putting the call on hold
Topics Discussed
Health Inquiry
Medical Checkups
Precautionary Health
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but dismissive of initial inquiry. |
| Discovery | 2 | neutral | Answers questions briefly. |
| Closing | 3 | neutral | Requests callback due to traveling. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hello.
Speaker 0
1.39s
Hello.
Speaker 1
1.95s
Yeah, good afternoon. Am I speaking to Asif?
Speaker 0
4.69s
Hello.
Speaker 1
5.51s
Sir, my name is Abhijit and I'm calling from Ivo Health Care Center from Chennai. Okay. Yeah, so I was calling regarding an inquiry that you put, sir. So like, are you looking for any health services or supplements or anything, sir? No, sir, no, sir. Okay.
Speaker 1
22.39s
so like are you a person who does medical checkups regularly sir? if you don't mind me asking.
Speaker 0
27.95s
no sir we don't really had any vehicle checkups till now sir.
Speaker 1
31.15s
oke. so laik
Speaker 0
32.33s
like
Speaker 1
33.31s
Would you be interested in doing a medical checkup sir because it helps in understanding if you have any underlying health issues or it's like a precautionary method okay. Okay. Yeah because many of the people in India like majorly eighty percent of the youth.
Speaker 0
42.91s
Okay.
Speaker 0
48.57s
the person you are speaking with has put your call on hold. please stay on the line. neengal pesum nabar ungal azhaippai hold-il vaithullar. thayavu seidhu line-il kaathirukkavum.
Speaker 0
62.67s
aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. kripya line par bane rahein. the person you are speaking with has put
Speaker 1
75.05s
Hello.
Speaker 1
77.95s
Hello. Hello, yeah, Asif.
Speaker 1
81.35s
Ya so like is it the right time to talk?
Speaker 0
84.53s
ek and i call you after four pm. i am in travelling now that's why. okay okay okay.
Speaker 1
87.85s
okay okay okay. I'll just give you a call after four o'clock or four thirty. okay. alright thank you.
Speaker 0
91.43s
Okay.