A
Call Intelligence
Abhishek Yashoda Raj with Abijith — Feb 14, 2026 10:39
Deal Lost
Warm
Lead Source
Meta AdsCall History
16 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High - Rep immediately establishes context and validates customer's previous input ('Annually').
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Value-based/Educational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
4:49 (290s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
67
Rep Words / Customer Words
584 / 212
Rep Longest Monologue
38s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
Eighteen thousand is all together... huge amounts na like huge amount in the sense ki
|
price | Customer | Yes | value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Main offering including blood, urine, doctor and dietician consultation. |
Key Moments
300:32
Customer confirms annual checkup habit
Establishes the customer as a high-intent, health-conscious lead.
03:05
Price reveal of 18,000 INR
The primary friction point of the call.
03:47
Customer mentions family of four
Significant increase in potential deal value and intent.
Discovery Questions
3
Q1
How regularly do you get yourself medically checked up?
Q2
Why do you get it done annually?
Q3
When was the last time that you have gotten a full body checkup?
Trust Signals
3
Sharing personal pin code
Discussing family health needs
Agreeing to WhatsApp follow-up
Enthusiasm Signals
2
Mentioning 4 family members
Asking for sample reports
Resistance Signals
2
Price objection
Questioning if it's 'only' a blood test for 18k
Confusion Signals
1
Clarifying what is included in the 18,000 INR
Topics Discussed
Preventive health
Biomarkers
Longevity
Pricing
Family health
Lab availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and confirms previous form data. |
| Discovery | 2 | neutral | Explains his preventive health philosophy. |
| Price Reveal | 3 | neutral | Surprised by the 18k price point ('huge amount'). |
| Closing | 4 | neutral | Willing to review details for family package. |
Call Transcript
Click to expand
Speaker 0
1.83s
hello. ya. good morning. my name is abhijay and i am calling from i o health care center. i believe i am speaking with abhishek, right?
Speaker 1
2.03s
Hello. Ya, good morning. Good morning.
Speaker 1
11.41s
yes please.
Speaker 0
12.21s
ya so i was calling regarding a camp we basically we have run a campaign sir for health checkups and how...
Speaker 1
12.71s
So,
Speaker 0
20.41s
how people uh you know have the perspective of health checkups and you we were basically asking how regularly do you get yourself medically checked up? Mhm. Yeah and I believe you have put regularly right? Annually. Annually.
Speaker 1
32.89s
Aa
Speaker 0
34.57s
so I wanted to understand your perspective like why do you get it done annually sir?
Speaker 1
42.25s
like what the blood tests and all. Yes, yes.
Speaker 0
44.69s
yes yes yes yes blood test it self.
Speaker 1
46.93s
Just know for the general well-being like
Speaker 0
50.01s
oke.
Speaker 1
50.55s
vaat is da para parameter of my
Speaker 0
53.31s
health, yeah. It's like it works in a preventive measure. I take it in your perspective, right?
Speaker 1
53.95s
Yes.
Speaker 1
59.49s
Yes yes okay.
Speaker 0
60.47s
oke. precaution is the main thing sir. so that is it.
Speaker 1
62.17s
so that is it.
Speaker 0
63.67s
So many of the people in India and the campaigns are ninety percent of the people are like only uh they don't even do it generally or anything.
Speaker 1
72.37s
Hmm.
Speaker 0
72.93s
So basically I called you because we at Ivo we are a preventive care company and we are based out of Chennai. So the main motto of the company is working with longevity. So the longer lifespan along with a healthier lifespan.
Speaker 0
88.39s
Hmm okay. And also we are one of the only companies in India to have a blood test that has one eighty three biomarkers in it sir. So it would be a complete and comprehensive understanding on a cellular level.
Speaker 0
100.97s
aal raait.
Speaker 1
101.45s
Hmm.
Speaker 0
101.89s
So people generally take tests only once they find health issues and only when the doctor suggests them, right?
Speaker 1
110.75s
. Our test it
Speaker 0
111.21s
So our test it covers all the major body panels and we also include tumor panel, STD panel.
Speaker 0
119.11s
and the heart panel, lipid profile, liver, arthritis, kidney panels, etcetera. So, like 183 markers are included. So, the main purpose of this our test is to understand your body on a cellular level and if at all any health condition arises before it any health condition, right? It is preventable if you figure it out before it's too late, before it gets too critical.
Speaker 0
141.59s
and even
Speaker 1
142.07s
Hmm hmm.
Speaker 0
142.69s
Yeah, and even once you have information and knowledge about that condition that your uh your body is hiding from you, right, in plain sight, so you can work on reversing that as well. So you can get rid of that disease or anything before it gets too critical.
Speaker 1
153.21s
three
Speaker 1
156.89s
Ya.
Speaker 0
157.47s
Yeah. So may I know like when was the last time that you have gotten a full body checkup, sir?
Speaker 1
163.23s
full body checkups like not exactly full body checkup but the blood test. Yeah, lipid profile. What what is what are the charges?
Speaker 0
167.95s
yaa lipid profile.
Speaker 0
171.51s
So we so like I said right it's a comprehensive advanced test so we include omega three plus omega six in this same test as well a doctor consultation and then a dietician consultation. So all of this will be costing around eighteen thousand.
Speaker 1
187.53s
per person.
Speaker 0
188.41s
Yes, yes. Go ahead. Because the 183 markers are one of we are the only company that is doing it. So there is other brands that do like 120 markers that to only specific to certain health conditions that they have. So...
Speaker 1
190.87s
The one
Speaker 0
202.81s
And so this is like a
Speaker 1
204.41s
Only blood test 18000 blood test you will do.
Speaker 0
207.23s
Ya, blood test and urine test sir.
Speaker 1
210.09s
Haan haan haan.
Speaker 0
210.95s
ya. and also doctor consultation is also included in the pricing and then the dietician consultation is also included.
Speaker 1
218.75s
so like please send me the details on my website.
Speaker 0
223.07s
Oh sure yes.
Speaker 1
223.43s
Any discount if you people can give like I'll go for
Speaker 0
227.13s
Definitely.
Speaker 1
227.27s
to like I wanted to get it done for my mother, for my father, for my wife also. so altogether four people.
Speaker 0
232.37s
Okay.
Speaker 1
235.39s
So first of all send me details on my WhatsApp.
Speaker 1
237.97s
And then I let you know what to do,
Speaker 0
238.05s
And then I
Speaker 0
239.93s
Definitely, definitely. Also, could you please tell me a pin code, sir, just to check the lab technician's availability?
Speaker 1
245.43s
eight zero one five zero three.
Speaker 0
248.19s
van second.
Speaker 0
250.25s
eight eight zero one five zero three.
Speaker 1
254.99s
Hmm.
Speaker 0
256.11s
ya vi du haav sarvis der.
Speaker 0
258.71s
So I'll just ping you on WhatsApp if that's okay with you. I'll share you the details on WhatsApp, the sample report we have. You can just go through it and...
Speaker 1
265.17s
stample rate quote also and what are the tests which you will cover and any discount which you which you will offer because...
Speaker 0
268.55s
Yes yes.
Speaker 1
272.23s
Eighteen thousand is all together
Speaker 0
272.29s
18,000
Speaker 1
274.49s
of my two huge amounts na like huge amount in the sense ki
Speaker 1
277.87s
Mobile lo na.
Speaker 0
278.79s
Because like it is totally worth it sir but doctor consultation and everything is included right?
Speaker 1
282.23s
Please please please send it on my website. Definitely. Then I'll get back to you. For sure.
Speaker 0
285.77s
Definitely.
Speaker 0
287.11s
for sure for sure sir. thank you.
Speaker 1
289.19s
Okay.