A
Call Intelligence
Victor Raj with Abijith — Feb 13, 2026 15:05
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Victor Raj. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Victor Raj.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (13s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
22 / 4
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:05
Rep Introduction
Rep establishes identity and company name (AIWO Health Care).
00:11
Customer Query
Customer asks 'Enthathu kaani' indicating a need for explanation, but the call terminates.
Confusion Signals
1
Customer asks for clarification on the purpose of the call in regional language.
Topics Discussed
Identity Verification
Company Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Introduction | 2 | neutral | Customer asks 'Enthathu kaani' (What is it?) before the call ends. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello. Ya, good afternoon. Am I speaking to Raj?
Speaker 1
0.71s
diyo.
Speaker 1
4.75s
Yes?
Speaker 0
5.49s
so my name is abhinjith and i am calling from i o health care center. from chennai.
Speaker 1
11.51s
Enthathu kaani