A
Call Intelligence
Adi Rishabh Jain with Abijith — Feb 19, 2026 11:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Adi Rishabh Jain. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
29% into call
Pitch Approach
Educational/Preventive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:25 (205s)
Primary Language
English
Code Switching
None
Total Speaker Turns
45
Rep Words / Customer Words
412 / 68
Rep Longest Monologue
20s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
but where is it located?
|
logistics | Customer | Yes | service assurance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Comprehensive blood test covering 11 body panels including heavy metals and hormones. |
Key Moments
300:38
Customer confirms intent
Customer admits he was looking for a full body checkup, validating the lead.
02:33
Location hurdle
Customer questions location; rep successfully manages the objection by confirming Pan-India service.
03:23
Abrupt pause
Customer asks the rep to hold, ending the recorded portion of the conversation.
Discovery Questions
4
Q1
Remember filling a form like as of such sir?
Q2
Have you inquired for any blood test or anything in the last?
Q3
may i know like if you are having any health conditions or any medical conditions that you're facing?
Q4
you do regular checkups or is it like a very rarely sometimes you get it done?
Trust Signals
2
Shared exact pincode
Confirmed recent search history for health tests
Resistance Signals
2
Initial denial of filling the form
Abruptly asked to hold at the end
Confusion Signals
1
Asked 'where is it located?' despite rep mentioning Chennai earlier.
Topics Discussed
Preventive Healthcare
181 Advanced Test
Diabetes/Pre-diabetes
Heavy Metals
Omega 3/6 Ratios
Kolkata Serviceability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not immediately recall filling the form. |
| Discovery | 2 | neutral | Confirmed looking for a blood test and shared location details. |
| Pitch | 3 | neutral | Listened to the long explanation of the 181 test with minimal verbal feedback. |
Call Transcript
Click to expand
Speaker 0
0.07s
hello
Speaker 1
0.49s
Hello.
Speaker 0
1.39s
yaa good morning. am i speaking to rishabh?
Speaker 1
4.75s
Yes.
Speaker 0
5.47s
Sir, my name is Abhijit and I'm calling from IO Healthcare Center from Chennai.
Speaker 1
10.45s
Okay.
Speaker 0
11.07s
Yeah, so basically like uh in the last week we we were running an ad campaign to understand people's perspective on how regularly do they get themselves medically checked up. And uh...
Speaker 0
21.53s
Remember filling a form like as of such sir?
Speaker 1
25.43s
not really.
Speaker 0
27.43s
okay. so maybe you might have even inquired for a blood test.
Speaker 1
32.59s
Sorry.
Speaker 0
33.29s
for a blood test, sir. Have you inquired for any blood test or anything in the last?
Speaker 1
38.11s
I think so yes for a full body checkup.
Speaker 0
41.19s
okay. so may i know like if you are having any health conditions or any medical conditions that you're facing or you have any health problems you want to apply.
Speaker 1
48.57s
Health bone
Speaker 1
50.35s
no nothing as of now.
Speaker 0
52.37s
Okay so
Speaker 1
52.83s
So I'm fine.
Speaker 0
54.23s
okay. so you do regular checkups or is it like a very rarely sometimes you get it done when the system sorry.
Speaker 1
59.69s
Very nice.
Speaker 0
60.93s
Okay. So basically sir we have an advanced 181 test and let me tell you a bit more about IO. So we are into preventive care and early detection. This is just before it takes over your body. So before even the symptoms show up right. So what we suggest people is that they get themselves checked out at least once in a year.
Speaker 1
82.07s
Okay.
Speaker 0
82.07s
Okay. So that like uh many of the people they might be diabetic but they might not even know that they're diabetic. So there is a chance if you get checked up right? There's a chance to find out if you are a pre-diabetic and work on like uh before it takes over you can literally work on reversing it or even avoiding it.
Speaker 0
99.27s
So preventive care is the main point uh that we are trying to get across and uh one eighty one test is an comprehensive advanced blood test sir from Ivo. Okay. And this covers uh all the parameters in the body across all eleven major body panels like heart, liver, kidney, pancreas.
Speaker 0
118.09s
lipid profiles and then other than these we also include tumor panels as well, STD panels.
Speaker 0
123.75s
and even hormone panels as well and also the heavy metals in the body.
Speaker 0
130.07s
Okay. Mhm. Yeah. So also we include an omega three and omega six test to understand the E P at D H A level in the body so which correlates with your heart and brain health.
Speaker 1
141.11s
Okay.
Speaker 0
141.19s
okay. so may i know like if you are looking to get tests done anytime soon or are you planning to do it for somebody else or anything like that sir?
Speaker 1
150.89s
but where is it located?
Speaker 0
153.79s
to basically we are from chennai but we have service pan india.
Speaker 1
158.17s
Okay, so I'm based out in Kolkata, West Bengal.
Speaker 0
161.85s
Okay. So just give me one second. If you could let let me know your pin code, I can check the
Speaker 1
167.55s
7000.
Speaker 0
169.21s
one second sir.
Speaker 0
173.91s
seven triple zero.
Speaker 1
175.61s
25.
Speaker 0
177.11s
too five.
Speaker 0
179.89s
oke. so laik ai bileev it is in da sentar of da siti.
Speaker 1
184.27s
Not the center, it's the southern part.
Speaker 0
187.53s
okay ya we don't have
Speaker 0
189.61s
Yeah, so we do have service there. And have you like ever looked into Ivo before sir? Like have you visited our website or something?
Speaker 1
199.61s
No, no.
Speaker 0
200.69s
Okay. So basically, like I said,
Speaker 1
203.19s
just hold on for a minute.
Speaker 0
204.61s
ya.