A
Call Intelligence
Sanjay Kumar with Abijith — Feb 11, 2026 14:52
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 2.0/10 on call with Sanjay Kumar. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Sanjay Kumar. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Sanjay Kumar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
None
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
43% into call
Pitch Approach
Direct Company Introduction
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:15 (16s)
Primary Language
Hindi
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
22 / 15
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
General Disinterest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
Okay I mean I am not interested thank you.
|
general disinterest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care services | Rep | -- | Negative | General company introduction |
Key Moments
100:12
Immediate Rejection
The customer terminates the sales opportunity before the agent can explain the value proposition.
Resistance Signals
2
Immediate rejection
Direct statement of no interest
Topics Discussed
Company Introduction
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and confirms identity. |
| Pitch | 2 | neutral | Customer immediately cuts off the agent. |
Call Transcript
Click to expand
Speaker 1
0.35s
Hello.
Speaker 1
2.15s
Hello, yaaru?
Speaker 0
3.41s
Ya, am I speaking to Sanjay Kumar?
Speaker 1
6.23s
Ee sallaiyil.
Speaker 0
7.73s
Sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
12.69s
Okay I mean I am not interested thank you.
Speaker 0
15.55s
Okay