A
Call Intelligence
Shimoga Jayaprakash with Abijith — Feb 19, 2026 11:01
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Shimoga Jayaprakash. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Comparative/Value-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:45 (166s)
Primary Language
English
Secondary Language
Kannada/Hindi (Inferred from 'chalenge')
Code Switching
Low
Total Speaker Turns
61
Rep Words / Customer Words
248 / 284
Rep Longest Monologue
15s
Customer Longest Monologue
18s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Competitor
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already using Tata 1mg
normally what I do is I have package. I do this package with Tata Onam ji.
|
competition | Customer | Yes | value differentiation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Main service offering with 183 biomarkers. |
Key Moments
400:45
Health Disclosure
Customer reveals BP and Sugar problems, establishing clear medical need.
01:10
Competitor Anchor
Customer mentions Tata 1mg and 2300 INR price point, setting the competitive bar.
02:05
Purchase Intent Statement
Customer states he wants to do the test in 1-2 days, indicating high readiness.
02:40
WhatsApp Number Exchange
Customer provides a secondary number, showing high trust and intent to continue.
Discovery Questions
3
Q1
Do you remember putting the inquiry, sir?
Q2
Where are you located?
Q3
If you have any health conditions or health concerns that you could tell?
Trust Signals
3
Sharing specific medical conditions
Providing personal WhatsApp number
Inviting a callback at a specific time
Enthusiasm Signals
1
Explicitly stating he wants to do the test in 1-2 days
Resistance Signals
1
Time constraint (driving/meeting)
Topics Discussed
Advanced Blood Test
Diabetes
Hypertension
Tata 1mg
Home Sample Collection
Bangalore Operations
Biomarkers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and location. |
| Discovery | 2 | neutral | Sharing health history and current provider details. |
| Pitch | 3 | neutral | Comparing biomarkers and expressing willingness to switch if better. |
| Closing | 4 | neutral | Providing alternative WhatsApp number and setting callback time. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
0.71s
Hello?
Speaker 1
1.67s
yes.
Speaker 0
2.15s
Yeah, good morning. Am I speaking to Jayaprakash?
Speaker 1
4.75s
Yeah.
Speaker 0
5.49s
abhijit de saar from ivo health care company.
Speaker 1
8.71s
oke.
Speaker 0
9.45s
Yeah, so basically I was calling because you have put an inquiry for one of our services. It's an advanced comprehensive blood test. Uh yeah, do you remember putting the inquiry, sir?
Speaker 1
20.65s
ya ya where are you located?
Speaker 0
22.01s
So basically the head office is in Chennai but we have service pan India.
Speaker 1
27.21s
chalenge okay. please you have an operation in bangalore? i am in bangalore.
Speaker 0
28.01s
Yeah.
Speaker 0
31.19s
in Bangalore. Yes, yes, we do have services. So basically how it works is once you book the test with us, right? The lab technicians will be coming to your doorstep and collecting the blood samples.
Speaker 1
36.91s
Babala
Speaker 1
40.59s
ya ya.
Speaker 0
41.33s
Yeah. So like mainu if you have any health conditions or health concerns that you could tell.
Speaker 1
45.35s
yaa I am having sugar problem I am having BP.
Speaker 0
49.23s
Okay.
Speaker 1
49.45s
okay. and normally what I do is I have package. I do this package with Tata Onam ji.
Speaker 0
55.25s
oke.
Speaker 1
55.85s
So they come home and something at two thousand three hundred something they take everything they are doing about eighty to ninety tests lung, liver, everything.
Speaker 0
62.67s
Okay. Okay.
Speaker 1
64.07s
Okay. THS tired profile.
Speaker 0
68.13s
ya
Speaker 1
68.15s
everyone see everything they do. So that is how but I thought maybe you have got T set something advanced this thing is there. Yes. Maybe you are better than Tata Omni. I was one. So what is the fact? See this is my
Speaker 0
74.81s
Yes.
Speaker 0
78.99s
Yeah, basically like we have it's a 181 test, right? Like it has 183 biomarkers in it. So it will give you a complete understanding on where your health status is at. So we like you said all the things that are covered in the 180, right?
Speaker 1
86.37s
Okay.
Speaker 1
90.25s
Yeah yeah yeah.
Speaker 1
92.69s
Yeah, lungs, liver, heart, everything is there. So if you go if I go to the doctor, physician, he will be able to tell me everything is okay or not.
Speaker 0
95.53s
labour with
Speaker 0
101.09s
Yes exactly.
Speaker 1
101.43s
That is how every three months I do this test. My wife we both do.
Speaker 0
105.47s
Okay.
Speaker 1
106.17s
So you send me on what you do is you send me a WhatsApp message what are the tests you are doing where you are located in Bangalore.
Speaker 0
111.83s
Yeah.
Speaker 0
113.77s
Yeah.
Speaker 1
113.93s
And anyway you said that technician come home so I have that is not a problem. So tell me that and immediately I'm I said one or two days I want to go for the test now. Okay. Three months is over now.
Speaker 0
118.97s
So
Speaker 0
123.71s
Okay.
Speaker 0
125.45s
Ya.
Speaker 1
125.59s
so in case if this everything is suits me then I will book the test okay.
Speaker 0
129.49s
Yeah, so let me just give you some more details about the 181 test.
Speaker 1
132.95s
So now I'm actually I'm traveling so I'm going for a meeting.
Speaker 0
134.21s
traveling okay okay.
Speaker 0
137.09s
ol rait.
Speaker 1
137.31s
So you send me the in the message.
Speaker 0
139.87s
I'll send you the sample report along with the omega test that is included and uh you can I give you a call back in the evening? After four o'clock.
Speaker 1
143.79s
Yeah.
Speaker 1
146.51s
Yeah, you better you can call me and I'll be by the time I'll be back home.
Speaker 0
150.09s
All right, yeah.
Speaker 1
150.35s
So you can call me after four I will talk with you and then we will discuss further.
Speaker 0
154.21s
definitely definitely sir.
Speaker 1
155.55s
oke? ai am akchalli draiving nav. ai kaant taak tyu praaparli.
Speaker 0
157.85s
Okay, yeah. WhatsApp is on the same number, right?
Speaker 1
160.69s
no no whatsapp is not on same number. you can take down my whatsapp number. six three.
Speaker 0
164.23s
six three.
Speaker 1
165.17s
That