A
Call Intelligence
Joshua with Abijith — Feb 05, 2026 10:24
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average - Rep assumes an inquiry was made which the customer denies.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
18% into call
Pitch Approach
Feature-heavy/Educational
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:06 (186s)
Primary Language
English
Secondary Language
Hindi/Telugu (Inferred from accent/phonetic transcription)
Code Switching
Low
Total Speaker Turns
37
Rep Words / Customer Words
412 / 68
Rep Longest Monologue
21s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
1
Handling Rate
33%
Dominant Category
Need/Interest
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No memory of inquiry
No, no... yu don't remember eni puting eni inkvairi sir tu ai o?
|
source/authority | Customer | Yes | pivot to education | Good |
|
No health concerns
no, i am fine now.
|
product_fit | Customer | No | feature dumping | Poor |
|
Not interested
I'm not much interested as of now.
|
interest | Customer | Yes | acceptance & follow-up | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Neutral | Explaining biological vs chronological age. |
| blood test | Rep | -- | Neutral | 183 biomarkers covering major body panels. |
| healthcation program | Rep | -- | Other | 5-7 day wellness journey with VO2 and DEXA scans. |
Key Moments
300:23
Inquiry Denial
Customer denies making an inquiry, immediately putting the rep on the defensive.
01:37
Need Denial
Customer states he is 'fine', effectively closing the door on needs-based selling.
02:48
Direct Rejection
Customer explicitly states lack of interest, signaling the end of the sales attempt.
Discovery Questions
1
Q1
May I know if you have any health goals or any health concerns that you're trying to address, sir, at this moment?
Trust Signals
2
Customer provided his name (Joshua)
Customer agreed to receive WhatsApp details
Resistance Signals
3
Denial of inquiry
Direct statement of no health concerns
Direct statement of no interest
Confusion Signals
1
Questioning the meaning of the company name 'I/O'
Topics Discussed
Epigenetics
Biological Age
Blood Biomarkers
Gut Microbiome
Health Vacation
DEXA Scan
VO2 Scan
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer does not remember making an inquiry. |
| Discovery | 2 | neutral | Gives short, one-word answers. |
| Closing | 3 | neutral | States lack of interest clearly. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello.
Speaker 1
3.99s
Hello.
Speaker 0
4.57s
Hello.
Speaker 1
5.67s
yaa good morning.
Speaker 0
7.41s
guḍ mōrning.
Speaker 1
8.17s
abhijit disai from ivo health.
Speaker 0
12.89s
I will help.
Speaker 1
13.85s
Yeah. So I believe you have you might have put an inquiry for one of our services like a blood test or something.
Speaker 0
18.09s
Put
Speaker 1
22.29s
So...
Speaker 0
23.41s
No, no.
Speaker 1
24.73s
oke. yes. oke sir. laike yu don't remember eni puting eni inkvairi sir tu ai o?
Speaker 0
32.57s
What is the meaning of I/O?
Speaker 1
34.57s
So it is a Japanese word for love yourself and we are a company that is mostly into longevity and preventive health care.
Speaker 0
43.23s
Okay.
Speaker 1
43.89s
Yeah, and we are one of the first companies in India to ever uh introduce the epigenetic test. So this is a test that tells you uh your biological age compared to your chronological age.
Speaker 0
56.83s
okay.
Speaker 1
57.61s
Yeah. And we are based out of Chennai. And uh so basically that's the introduction sir. So uh if you'd like to know anything else or one of the tests that we have is an advanced comprehensive blood test which covers up to like 183 biomarkers sir, covering all the major body panels.
Speaker 1
75.83s
So,
Speaker 1
76.91s
Yeah, so with that and we do have other services like a gene test, gut microbiome, food intolerance test, and for the women we do have a PCOS test as well, amino acid test, etcetera. So like, uh, may I know if you have any health goals or any health concerns that you're trying to address, sir, at this moment?
Speaker 0
97.31s
no, i am fine now.
Speaker 1
98.97s
Okay. All right sir like uh if you'd like to know more I can just send you detail on our services that we provide would that be fine by you?
Speaker 0
108.05s
ya just send me then I will go through that and if it is needed I will get back to you otherwise.
Speaker 1
113.35s
For sure. For sure, sure. Other than all of these, we do have like a health vacation program. This is a five day to seven day program for the wellness journey that we have our clients go through.
Speaker 1
124.81s
So in the seven days you'll be getting a full understanding of your body with a VO2 scan, DEXA scan, and then there is a test called RMR, so it's a resting metabolic rate.
Speaker 1
137.05s
And uh so in the seven days you will be getting a full uh rejuvenation of your body and your health status. So even that I would just share you the details on WhatsApp. I hope you have the WhatsApp on the same number sir.
Speaker 1
149.51s
aal raait.
Speaker 0
150.13s
3 square.
Speaker 1
151.39s
so mainu your good name sir?
Speaker 0
154.33s
Joshua.
Speaker 1
155.35s
Joshua, all right Joshua. So I'll just ping you on WhatsApp and please do share me an email so that I can send you a proposal or something. You can go through it and let me know later if you'd be interested in such kind of things.
Speaker 0
168.59s
I'm not much interested as of now. You just send me the details. Then I will go through that and I'll see.
Speaker 1
180.51s
Sure, sure, yeah.
Speaker 0
183.05s
Thank you.
Speaker 1
183.63s
all right. thank you joshua for your time. have a great day.