A
Call Intelligence
Khodal Bhandari with Abijith — Feb 05, 2026 10:47
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Khodal Bhandari. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
70% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:04 (65s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
148 / 28
Rep Longest Monologue
11s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Competitor
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already purchased elsewhere
Nahi nahi vo ho gaya sir. Sabse inquiry kiya tha.
|
competition | Customer | Yes | value differentiation | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Initial reason for the call. |
Key Moments
300:20
Initial Rejection
Customer immediately informs the agent that the test is already completed.
00:45
Pivot Attempt
Agent tries to explain the unique value of the 11-organ panel despite the rejection.
01:01
Final Shutdown
Customer cuts off the agent to end the call.
Discovery Questions
2
Q1
kuch bhi health conditions wagairah hain sir aapko abhi?
Q2
full body checkup karwaye the aap?
Resistance Signals
2
Nahi nahi vo ho gaya sir
Ho gaya
Topics Discussed
Health Status
Blood Test Inquiry
Competitor Purchase
11 Organ Panel
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to identification. |
| Discovery | 2 | neutral | Quickly states the test is already done. |
| Closing | 3 | neutral | Short 'thank you' to end the call. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello ya, main speaking to Khodal Bhandari.
Speaker 1
3.23s
Yes boliye.
Speaker 0
3.93s
Uh sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
9.09s
Haan haan boliye
Speaker 0
10.65s
Haan sir, so aap ek hamare blood test ke baare mein inquiry kiye the sir, ek sau ek advance comprehensive blood test ka, uske baare mein batane ke liye call kar raha tha, toh ye.
Speaker 1
20.15s
Nahi nahi vo ho gaya sir.
Speaker 0
21.89s
Okay.
Speaker 1
22.35s
Sabse inquiry kiya tha.
Speaker 0
23.97s
Haan, Ivo mein okay bahar karwa diya kya tha zara?
Speaker 1
26.75s
Yes yes.
Speaker 0
27.49s
Okay okay sir no worries.
Speaker 0
30.85s
Toh sir like usmein blood test mein aapko like kuch jaankari mila sir, like kuch bhi health conditions wagairah hain sir aapko abhi?
Speaker 1
39.41s
Nahi nahi kuch nahi normal hai sir.
Speaker 0
41.11s
Okay, so full body checkup karwaye the aap.
Speaker 1
44.57s
Haan haan.
Speaker 0
45.25s
Alright kyonki sir yeh hamara jo test hai ismein whole whole body panel cover hoti hai, not just like specific nahi hai, thyroid ka alag se waisa nahi hai, toh ismein poora body ka test ho jati hai.
Speaker 0
57.25s
Eleven organs ka testing karate hain sir, isse kya jaankari milti hai ki aapka jo bhi.
Speaker 1
61.21s
Ho gaya.
Speaker 1
62.39s
Okay okay.
Speaker 0
62.81s
Okay okay sir ya thank you.
Speaker 1
64.21s
Ya.