A
Call Intelligence
Swami Nathan with Abijith — Feb 13, 2026 13:42
Deal Lost
Warm
Call History
10 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Swami Nathan.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Swami Nathan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:38 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
42 / 38
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 6.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already spoke to someone else
Kaalaila pesinen, oruthar pesinaare, pesinaarai naan kooppiduren
|
process | Customer | No | deflection | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Negative | Enquiry follow-up |
Key Moments
300:08
Product Mention
Rep identifies the lead's interest in IO 360 Master Health Secretary.
00:11
Customer Interruption
Customer stops the pitch to explain he has a preferred point of contact.
00:35
Call Termination
Customer ends the call abruptly saying he will call back himself.
Trust Signals
1
Customer acknowledges previous conversation with the brand
Resistance Signals
1
Customer refuses to talk to the current rep, preferring the previous contact
Confusion Signals
1
Customer is slightly confused why a different person is calling him
Topics Discussed
IO 360 Master Health Secretary
Previous call history
Callback timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite greetings ('Namaskaram'). |
| Middle | 2 | neutral | Customer explains he already spoke to a male agent. |
| Closing | 3 | neutral | Customer insists on calling back himself. |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello
Speaker 1
0.75s
Hello.
Speaker 0
1.67s
Aa hi sir good evening.
Speaker 1
1.75s
Aa hi
Speaker 1
3.59s
Namaskaram.
Speaker 0
4.49s
Good afternoon sir, this is Nivitha from Ayush.
Speaker 1
6.05s
Sollunga Madam sollunga Madam.
Speaker 0
8.29s
Aa sir IO-kku enquiry pannirundheengala sir IO three sixty master health secretary.
Speaker 1
11.49s
Kaalaila pesinen, oruthar pesinaare, pesinaarai naan kooppiduren, indha saavanam.
Speaker 0
13.43s
Aa
Speaker 0
14.81s
Aa ya sir
Speaker 1
16.43s
Avaru rendu o'clock-ku mela kooppiduromma.
Speaker 0
18.31s
Aa ya sir, avarkkaaga thaan sir naanum pesuren.
Speaker 1
21.13s
Avarae pesanum
Speaker 0
21.81s
Aa, one second sir.
Speaker 0
26.63s
Sari.
Speaker 1
33.37s
Hello
Speaker 1
35.57s
Brother, naan kooppidurennu sonnen, naane kooppiduren, okay okay.