A
Call Intelligence
Swami Nathan with Abijith — Feb 13, 2026 12:35
Deal Lost
Warm
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
1:53 (114s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
39
Rep Words / Customer Words
102 / 168
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need more details before booking
Enakku naan konjam detail pesanum, naan oru rendu o'clock kooppiduva?
|
information gap | Customer | Yes | agreement/callback | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Interested | Customer mentions they were planning to take a blood test. |
Key Moments
300:35
Customer explains location confusion
Reveals customer was in Chennai and Trichy, trying to coordinate the test.
01:17
Pincode Verification
Critical step to confirm serviceability (620021 - Trichy area).
01:37
Request for detailed discussion
Customer signals high intent but needs more information before final commitment.
Discovery Questions
3
Q1
service edhavadhu edutheengala eppadi irukkudhu?
Q2
Book panneengala bro?
Q3
pincode sollunga sir
Trust Signals
3
Sharing personal pincode
Explaining personal travel schedule
Requesting a specific time for a detailed talk
Enthusiasm Signals
1
Asking 'ippa enna pannalaam bro?' (What should I do now?)
Resistance Signals
1
Delaying the booking to 'discuss details' first
Confusion Signals
1
Uncertainty about whether to go to the office or have home collection
Topics Discussed
Blood test booking
Home collection vs Office visit
Serviceability/Pincode
Previous follow-up history
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Recognizing the caller. |
| Middle | 2 | neutral | Explaining previous attempts to visit the office and asking for next steps. |
| Closing | 3 | neutral | Providing pincode and agreeing to a follow-up call. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello
Speaker 1
2.21s
Aa brother, indha number vandhu kooppittu irundheenga.
Speaker 0
5.55s
Aa sir, I am calling from I O Health sir.
Speaker 1
8.81s
Aiyyo enakku thaan aamaa, naan yerkanave contact pannirundhen.
Speaker 0
9.93s
Aamaa
Speaker 0
12.29s
Okay.
Speaker 1
13.15s
Oru madam pesirundhanga.
Speaker 0
15.31s
Appadiya okay, follow up idhu just customer support calls idhu, service edhavadhu edutheengala eppadi irukkudhu?
Speaker 1
23.41s
Aama, appadiye oru idea-la irukken, adhaan annaikku pesinom blood test edukka varen appadinnaanga.
Speaker 0
28.29s
Okay.
Speaker 1
30.25s
Aa.
Speaker 0
30.35s
Book panneengala bro? Pannneengala sir?
Speaker 1
34.03s
Illa, onnum book pannaleye.
Speaker 1
35.95s
Avanga sonnaanga, engaannu sollunga? Trichinu sonnaan, Trichinu kekkuraaru.
Speaker 1
40.47s
Ingayum blood sample edukkalaamnnaanga, appa naan Chennai vandhen, vandhuttu kooda pesunen.
Speaker 0
45.25s
Okay, office-ku poyitteengala?
Speaker 1
47.51s
Illa pogalaam pogalaamnu dhaan paarthen, idhula neenga aindhaam thedhi appointment vaangittu vaangannaanga, aindhaam thedhi anga irundhen.
Speaker 0
55.15s
Okay.
Speaker 1
56.27s
Avanga kooppidala bro, sari naan konjam busy vandhutten, ippa enna pannalaam bro?
Speaker 1
60.95s
Anga varanuma, ingae pannalauma?
Speaker 0
62.97s
Sir neenga pincode sollunga sir, naan checking like.
Speaker 1
66.99s
Idhula inga test irukkunna namma pincode number G aaru ondru.
Speaker 0
72.55s
Six one.
Speaker 1
73.95s
Illa, onnu nimisham, enkodu nammaludhu?
Speaker 1
77.15s
Iruthu triple zero two one.
Speaker 0
80.89s
Six two
Speaker 1
81.61s
Double zero two one.
Speaker 0
82.93s
Double zero two one.
Speaker 0
86.13s
Aa, anga service irukkudhu sir.
Speaker 1
89.05s
Mm, adhaan avangaye eduthuttu sonnaanga.
Speaker 0
91.75s
Aa, so book panna pannattuma sir naalaikku?
Speaker 1
97.59s
Enakku naan konjam detail pesanum, naan oru rendu o'clock kooppiduva?
Speaker 0
103.07s
Aa sir.
Speaker 1
105.01s
Konjam vandhu discuss pannittu pannuvom.
Speaker 0
107.51s
Aa adhu.
Speaker 1
108.23s
Oru two o'clock kooppittungala?
Speaker 0
110.09s
Aa rendu o'clock call panren.
Speaker 1
112.71s
Okay.
Speaker 0
113.23s
Okay sir.