A
Call Intelligence
Kedar Singh with Abijith — Feb 09, 2026 17:51
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Kedar Singh.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Kedar Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Facebook
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:39 (40s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
68 / 18
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
Okay, not interested hai sir.
|
lack of interest | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Inquiry follow-up |
Key Moments
200:21
Customer Confusion
Customer expresses confusion about the blood test inquiry, indicating a potential accidental lead or lack of recall.
00:35
Explicit Rejection
Customer states 'not interested', effectively ending the sales opportunity.
Resistance Signals
2
Explicit 'not interested' statement
Confusion about the inquiry source
Confusion Signals
1
Kya achhi? (What's that?)
Topics Discussed
Identity Verification
Facebook Inquiry
101 Blood Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Discovery | 2 | neutral | Asks 'Kya achhi?' when blood test is mentioned. |
| Closing | 3 | neutral | States 'not interested' and ends call. |
Call Transcript
Click to expand
Speaker 0
0.09s
Good evening.
Speaker 1
1.19s
Hello.
Speaker 0
3.19s
Hello.
Speaker 0
6.53s
Haan sir, Kedar Singh se baat ho rahi hai.
Speaker 1
8.75s
Haan ji.
Speaker 0
9.69s
Sir mera naam Abhijit hai aur main Ibo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
15.03s
Theek hai.
Speaker 0
16.03s
Sir aap koi ek sau ek blood test ke baare mein inquiry kar rahe the sir?
Speaker 1
21.91s
Kya achhi?
Speaker 0
22.67s
Aa blood test kar rahe hain.
Speaker 1
25.29s
Haan
Speaker 0
26.57s
Aa online mein Facebook mein se inquiry aaya tha, toh usi kaaran aapko call kar raha hoon.
Speaker 1
33.89s
Theek hai, theek hai.
Speaker 0
35.33s
Okay, not interested hai sir.
Speaker 1
37.17s
Haan gaya hoga.
Speaker 0
38.35s
Okay okay sir thank you.