A
Call Intelligence
Ajit with Abijith — Feb 19, 2026 14:25
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 3.0/10 on call with Ajit. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Ajit. Coaching opportunity.
Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Ajit.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
49% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:54 (55s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
108 / 16
Rep Longest Monologue
13s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No inquiry made
Nahi nahi.
|
lead quality | Customer | No | none | Poor |
|
Not interested in services
Nahi nahi, main nahi karna chahta.
|
no interest | Customer | No | acceptance | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | General health inquiry/preventive care |
| food intolerance test | Rep | -- | Negative | Preventive care services |
| gene test | Rep | -- | Negative | Advanced diagnostic services |
Key Moments
200:25
Inquiry Denial
Customer denies ever making an inquiry, indicating a cold lead or wrong number.
00:47
Final Rejection
Customer explicitly states they do not want to proceed with any tests.
Discovery Questions
2
Q1
Sir aap koi health related inquiry kuch daale the sir, like blood test ke liye ya supplements wagairah ke liye?
Q2
aap ek person hain jo like annual checkups wagairah karwate hain zara?
Resistance Signals
2
Direct denial of inquiry
Direct rejection of service interest
Confusion Signals
1
Customer suggests inquiry might have been by mistake
Topics Discussed
Health Inquiry Verification
Preventive Care Services
Blood Tests
Food Intolerance Tests
Gene Tests
Annual Checkups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to identification. |
| Discovery | 2 | neutral | Denies making an inquiry. |
| Closing | 3 | negative | Firmly rejects the service. |
Call Transcript
Click to expand
Speaker 0
0.21s
Hello.
Speaker 0
2.97s
Hello
Speaker 1
6.99s
Hello.
Speaker 0
7.57s
Hello ya, am I speaking to Mr. Ajit?
Speaker 1
10.99s
Haan
Speaker 0
11.89s
Sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
17.73s
Haan.
Speaker 0
18.61s
Sir aap koi health related inquiry kuch daale the sir, like blood test ke liye ya supplements wagairah ke liye?
Speaker 1
25.65s
Nahi nahi.
Speaker 0
27.43s
Okay, toh hum log sir ek preventive care company hai, so it's like hum log ka ek blood test wagairah hai, health precaution hai, food intolerance test.
Speaker 0
38.15s
Poore like gene test wagairah bhi karwate hain sir.
Speaker 0
41.83s
Okay, toh like aap ek person hain jo like annual checkups wagairah karwate hain zara.
Speaker 1
42.01s
Okay.
Speaker 1
47.67s
Nahi nahi, main nahi karna chahta.
Speaker 0
49.89s
Okay sir, toh by mistake laga hoga aapko.
Speaker 1
53.23s
Okay okay.
Speaker 0
53.85s
Okay thank you.