A
Call Intelligence
None with Abijith — Feb 10, 2026 17:51
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
40% into call
Pitch Approach
Product-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:10 (71s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
112 / 12
Rep Longest Monologue
13s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 8.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
No, nothing. ... oke yu ar jast inkoyaring abaut da vebsait.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness program | Rep | -- | Negative | Asking if the customer is looking for a wellness program. |
| blood test | Rep | -- | Negative | Suggesting blood tests as an alternative interest. |
Key Moments
300:47
Customer rejects wellness program
First sign that the lead is cold.
00:51
Customer rejects blood tests
Confirms the lead has no immediate intent or pain points.
00:57
Agent disqualifies lead
Agent summarizes that there are no health goals to help with, effectively ending the sales attempt.
Discovery Questions
2
Q1
Are you looking for any health care services like blood test or even any health care programs?
Q2
so aar yoo lukking for the velnes prograam sar?
Resistance Signals
1
Direct rejection of services ('No no', 'No, nothing')
Topics Discussed
Website inquiry
Wellness programs
Blood tests
Health goals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the call and listens. |
| Discovery | 2 | neutral | Customer repeatedly says 'No' to service suggestions. |
| Closing | 3 | neutral | Polite exit. |
Call Transcript
Click to expand
Speaker 0
0.01s
and reason for calling I'll see if this person is available. Good evening, Abhijit Desai from Ivo Health.
Speaker 0
10.09s
Hello.
Speaker 0
11.57s
Thanks. Please stay on the line.
Speaker 1
21.39s
Hello.
Speaker 0
22.11s
halo. ya. gud evining. abhinav. is this side. ai am kaaling phram ai o helth ker sentar phram chennai.
Speaker 1
28.15s
Okay.
Speaker 0
28.87s
Yeah, I was calling regarding an inquiry that you have put in. So like you just may know the reasons? Are you looking for any health care services like blood test or even any health care programs?
Speaker 1
41.87s
Nagar.
Speaker 0
44.07s
oke. so aar yoo lukking for the velnes prograam sar?
Speaker 1
47.63s
No no.
Speaker 0
49.23s
den for da blood test ai think.
Speaker 1
51.79s
No, nothing.
Speaker 0
53.45s
oke yu ar jast inkoyaring abaut da vebsait.
Speaker 0
57.75s
Alright so right now you don't have any health require health goals or anything which I can help you with.
Speaker 1
64.79s
oke.
Speaker 0
67.35s
yes sir. anyways thank you for your time.
Speaker 1
69.99s
aa thank you.