A
Call Intelligence
Prajyot Sawarkar with Abijith — Feb 19, 2026 12:24
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
5.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair; customer initially denies filling the form but agent pivots to the ad campaign context.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
18% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
polite_decline
Call Structure
Duration
7:43 (463s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
105
Rep Words / Customer Words
842 / 386
Rep Longest Monologue
42s
Customer Longest Monologue
18s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
1
Handling Rate
33%
Dominant Category
Price/Value
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clinical evidence
I haven't heard that much evidence on it... not enough literature out there for it.
|
product quality | Customer | Yes | agreement & pivot | Good |
|
Free Healthcare Alternative
The thing is that we get free health care... I wouldn't even have to pay a single dollar for it.
|
price | Customer | No | acceptance | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive annual checkup including hormones and heavy metals. |
| epigenetic test | Rep | -- | Skeptical | Biological age testing and biohacking. |
Key Moments
300:50
Location Disclosure
Customer reveals he is in Canada, immediately creating a logistical and value-proposition hurdle.
05:53
Professional Identity Reveal
Customer reveals he is a doctor, shifting the power dynamic and requiring higher technical accuracy from the rep.
07:06
The 'Free Healthcare' Objection
The definitive deal-breaker; the customer cannot justify the cost when his current system is free.
Discovery Questions
4
Q1
When was the last time that you have gotten yourself checked up?
Q2
Do you have any idea of what kind of test it is and what are the conditions that you found out?
Q3
Have you done a gene test at all?
Q4
Have you ever heard of [epigenetic test]?
Trust Signals
2
Shared specific medical markers (ALT, AST, LDL)
Disclosed professional status as a doctor
Resistance Signals
3
Questioned evidence for epigenetics
Stated genetic testing is 'useless'
Explicitly stated 'Not interested' in biohacking
Confusion Signals
1
Initial confusion about company name (IVO vs AIWO)
Topics Discussed
Annual Health Checkups
Biomarkers
Lipid Profile
Epigenetics
Biohacking
Canadian Healthcare
Genetic Testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not remember filling the form. |
| Discovery | 2 | neutral | Shared medical history and professional background. |
| Pitch | 3 | neutral | Questioned the clinical validity of epigenetics. |
| Closing | 4 | neutral | Rejected based on cost vs free Canadian healthcare. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
0.63s
Hello.
Speaker 1
1.43s
Yeah, good afternoon. Am I speaking to Prajyot?
Speaker 0
4.89s
Yes?
Speaker 1
5.67s
so my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 0
10.93s
from what?
Speaker 1
11.63s
ai o health care center.
Speaker 0
14.55s
Okay.
Speaker 1
15.19s
Yeah, so I was calling because maybe you have put an inquiry for one of our services like a blood test or something, sir. Do you remember?
Speaker 0
23.59s
no, I I have not and I don't live in Chennai.
Speaker 1
27.97s
Okay. We have service pan India and basically like uh I believe there was a form. So basically we ran an ad campaign where and we were asking people how how regularly do they get themselves checked out sir medically.
Speaker 0
44.17s
Yeah.
Speaker 1
44.71s
ya so laik ai think yu haav put in aanvali. so is that raait?
Speaker 0
50.39s
ya, that that i yuujvali du vanevar ai am baak in kaanada.
Speaker 1
54.97s
Okay. So, uh basically sir like we are into preventive care and early detection. So at Ivo what we believe is that if at all uh you do a regular checkups, right? Because majority of people in India do not have an idea about uh preventive care at all.
Speaker 0
66.39s
mein
Speaker 0
71.75s
Yeah, that is true.
Speaker 1
71.75s
Yeah, that is true. People only get themselves medically checked out when some symptoms show up or when a doctor consultation, uh during a doctor consultation, the doctor suggests them to do, get it done. Right?
Speaker 1
84.33s
So that is where we come in. So we have an annual checkup that we have. So it's a one eighty three biomarker blood test. Okay.
Speaker 0
92.49s
okay.
Speaker 1
92.99s
So it would give you a full on understanding on present on your present current health status.
Speaker 1
98.63s
on a cellular level because we are not just focusing on the lipid profiles, diabetic profile, liver. So these are all the things that gets done in a normal checkups outside, right? With eighty to ninety biomarkers count is the max that they do.
Speaker 1
113.29s
So okay. But we do have one eighty three biomarkers in this single test so that you would be able to get your complete health status and we cover majorly even extra markers that are included are tumor markers, STD markers.
Speaker 0
113.45s
Okay.
Speaker 1
128.93s
And then uh diabetes is included, brain marker is included. Along with that even your blood has its own health right, even that is there so your heavy metals, minerals and vitamins also are included in this single test sir.
Speaker 0
132.31s
Mark
Speaker 0
134.03s
that you were
Speaker 0
140.75s
I think.
Speaker 1
143.01s
along with the ya along with the hormone panel as well so your testosterone level also would be calculated in this single test.
Speaker 0
143.07s
along with
Speaker 0
151.11s
oke.
Speaker 1
151.79s
Yeah. So like I said, right, it's a full on comprehensive advanced blood test. So, uh that cannot be said if we are not including the omega three and omega six as well. Right.
Speaker 0
162.87s
oke.
Speaker 1
163.49s
Yeah, so omega three and omega six helps in understanding your EPA and DHA level in the body. So this correlates with your heart, brain, and your bone health.
Speaker 0
169.79s
Score-il
Speaker 0
173.37s
oke.
Speaker 1
173.95s
Yeah, and also in India, majority of the people are like majorly vegan, so they do not have the right uh way to consume EPA DHA levels. So it is mainly consumed through fish oil and even uh goat's brain is one of another source for good omega three as well, omega levels.
Speaker 1
193.45s
So even that can be calculated in the single test. So we do give it as a package along with the one eighty one test with the one eighty three biomarkers, omega three and the doctor consultation and the dietician consultation.
Speaker 0
193.63s
even
Speaker 1
206.47s
to for us so this helps us in delivering the promise that it's a one test that helps you in understanding your present health status.
Speaker 0
214.09s
oke.
Speaker 1
214.69s
ya. so may i know like when the last time uh when was the last time that you have gotten yourself checked up sir?
Speaker 0
221.13s
I want to say around like
Speaker 1
224.95s
Yeah.
Speaker 0
225.67s
June July last year.
Speaker 1
227.69s
oke so yuar due for a chekap et dis moment as vel.
Speaker 0
232.09s
I usually do annually so not due until June July.
Speaker 1
235.01s
Okay. So like is it do you have any idea of what kind of test it is and what are the conditions that you found out through that test sir? Like any health concerns that you figured out?
Speaker 0
245.05s
No, no health concern. Obviously the common one being like
Speaker 1
249.73s
sugar.
Speaker 0
250.61s
elevated no I don't have anything like that. I just have a little bit of elevated um LDL.
Speaker 1
257.83s
Okay.
Speaker 0
259.21s
And
Speaker 0
260.83s
Yeah and total cholesterol as well.
Speaker 1
263.25s
Okay.
Speaker 0
263.79s
a little bit of elevated ALT ALT or AST I can't remember from alcohol and tech.
Speaker 1
269.25s
ya.
Speaker 0
270.53s
but
Speaker 0
273.53s
That's pretty much it. I mean I do know that I
Speaker 1
275.35s
I mean I do know.
Speaker 0
277.17s
that I have hemoglobin apathy.
Speaker 1
279.73s
Yeah.
Speaker 0
280.77s
So that's gonna be like that that's a genetic condition nothing can be done about it but it doesn't bother anyone because it's recesses.
Speaker 1
285.91s
Okay.
Speaker 1
288.31s
Okay. So like have you done a gene test at all?
Speaker 0
290.19s
Have you done
Speaker 0
294.35s
No. I feel like getting that done is useless because
Speaker 1
300.07s
Yeah.
Speaker 0
301.23s
you cannot do anything about it first of all.
Speaker 1
304.27s
Yeah, it would just inform you if you are prone to it being carried on. Yeah, exactly. But yeah.
Speaker 0
305.51s
you are prone to it. Yeah, exactly. But but also it can make it can give you unnecessary anxiety also.
Speaker 1
313.39s
Exactly ya exactly so like so
Speaker 0
315.27s
So I feel like it is completely unnecessary.
Speaker 1
318.63s
ya totally sir.
Speaker 0
319.23s
sort cheythathu.
Speaker 0
320.61s
unless and until like you have something going on.
Speaker 1
323.99s
Yeah, unless it is very chronic at that point of time. So basically like like a gene test itself, right? Like at Ivo, we are one of the only companies to introduce the epigenetic test. So have you ever heard of this?
Speaker 0
327.25s
iya.
Speaker 0
339.31s
epigenetic like
Speaker 1
341.07s
Yeah. So it's like to understand the biologically.
Speaker 0
344.67s
biological like yeah like what epigenetics are but like
Speaker 1
348.67s
Yeah.
Speaker 0
349.73s
I mean I myself am a doctor. So I
Speaker 1
351.39s
oke.
Speaker 0
353.37s
know what epigenetics are,
Speaker 1
355.79s
Yeah.
Speaker 0
356.29s
like
Speaker 1
358.15s
So we have a
Speaker 0
358.21s
I haven't heard that much evidence on it.
Speaker 1
360.19s
Okay. Yeah. So basically not enough.
Speaker 0
361.53s
So I mean not enough literature out there for it.
Speaker 1
365.61s
Totally sir. So because like in India we are like one of the only companies to ever introduce it. Now the other brand that is doing it is Tata 1MG. Okay. And uh these like basically it's in your DNA there are things such as epigenomes I believe and what they helps us in understanding is analyze your...
Speaker 0
374.09s
okay.
Speaker 1
384.69s
bayalaajikal ej aaph eech aargan in da baadi.
Speaker 1
388.51s
Yeah, and like the pioneers in biohacking, right? The people that are into that, so like they might be aging like at a pace of point five per year.
Speaker 0
399.43s
ya. brian johnson.
Speaker 1
400.05s
Ya.
Speaker 1
401.77s
yaa bryan johnson laik evan meni adar selibritis du dyaat.
Speaker 0
403.53s
in many other
Speaker 0
405.07s
Not not interested in that I'll be honest with you.
Speaker 1
407.91s
ya totally understand.
Speaker 0
409.43s
Aagutte.
Speaker 0
410.31s
Yeah, but yeah, the the the full blood workup that you mentioned earlier.
Speaker 1
417.15s
Yeah.
Speaker 0
417.91s
How much do you charge for that?
Speaker 1
419.65s
so for the one eighty one test with the omega doctor consultation and everything it's eighteen thousand sir.
Speaker 0
426.53s
Okay. Yeah, no, I would like see the thing is that we get free health care. Yes.
Speaker 1
431.21s
Yes, yes, totally get it. Yeah. I'll just share with you. Totally understand.
Speaker 0
433.49s
share with you
Speaker 0
435.79s
So I was more like I would be more curious about what's the cost of this because like that I wouldn't even have to pay a single dollar for it.
Speaker 1
440.41s
That's what I want to say.
Speaker 1
443.15s
Definitely sir.
Speaker 0
443.55s
Any any of the test.
Speaker 1
445.39s
Yeah, I'll just share with you the sample reports you can just go through with it and if you find anybody in India who might be who you in your contact, right? They might find it useful, you can just refer them to us.
Speaker 0
453.83s
They might
Speaker 0
457.25s
Sure, sure. All right.
Speaker 1
457.89s
ol raait ya. enivez thank you for your time sir and have a great day.
Speaker 0
461.75s
youtube.
Speaker 1
462.31s
ya thank you.