A
Call Intelligence
Deepankar with Abijith — Feb 19, 2026 14:56
Deal Lost
Cold
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Deepankar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral/Indifferent
Readiness to Buy
Cold
Decision Maker
Non-Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Inquiry Verification
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:42 (43s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
78 / 45
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Not a Lead
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already had tests done
Nahi nahi nahi. Kuch din pehle karwai thi.
|
product_fit | Customer | Yes | polite exit | Average |
|
Did not make the inquiry
Pehle dekhiye main toh so raha tha, night mein mera bhai ke paas phone tha, usne kiya hoga
|
not a lead | Customer | Yes | acceptance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Qualifying the nature of the inquiry. |
| supplements | Rep | -- | Negative | Qualifying the nature of the inquiry. |
Key Moments
200:27
The 'Brother' Excuse
The customer distances himself from the lead generation event, effectively killing the sales opportunity.
00:37
Recent Test Confirmation
Customer confirms he has no immediate need as he recently completed health checks elsewhere.
Discovery Questions
3
Q1
Am I speaking to Deepankar?
Q2
Sir aap koi health related inquiry kuch daale the sir, like blood test ke liye wagairah supplements ya kuch toh bhi?
Q3
Okay, toh like aapko Ivo company ka kuch bhi website mein bhi aap kuch bhi nahi dekhte sir?
Resistance Signals
3
Direct denial of inquiry
Attributing activity to a family member
Stating recent completion of similar services elsewhere
Topics Discussed
Inquiry Verification
Blood Tests
Supplements
Family phone usage
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Quickly denied making the inquiry. |
| Closing | 3 | neutral | Polite termination of the call. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello, ya good afternoon.
Speaker 0
1.61s
Ya good afternoon. Am I speaking to Deepankar?
Speaker 1
5.87s
Haan ji boliye.
Speaker 0
6.89s
Sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
12.45s
Haan ji.
Speaker 0
13.21s
Sir aap koi health related inquiry kuch daale the sir, like blood test ke liye wagairah supplements ya kuch toh bhi?
Speaker 1
19.71s
Nahi nahi nahi.
Speaker 0
21.13s
Okay, toh like aapko Ivo company ka kuch bhi website mein bhi aap kuch bhi nahi dekhte sir?
Speaker 1
27.79s
Pehle dekhiye main toh so raha tha, night mein mera bhai ke paas phone tha, usne kiya hoga, okay okay.
Speaker 0
32.59s
Okay okay, health related toh aapko kuch bhi like blood test kuch wagairah interest nahi hai.
Speaker 1
37.71s
Nahi nahi nahi. Kuch din pehle karwai thi.
Speaker 0
38.71s
Okay.
Speaker 0
40.51s
Okay okay sir thank you.
Speaker 1
42.37s
Theek hai.