A
Call Intelligence
Gustan Chaudhary with Abijith — Feb 19, 2026 15:22
Deal Lost
Cold
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Gustan Chaudhary. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:50 (51s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
98 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed service elsewhere
Haan ji kara diya, report bhi aa gayi hai meri.
|
product_fit | Customer | Yes | acceptance/disqualification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Agent asking if the prospect had inquired about a blood checkup. |
Key Moments
200:27
Customer confirms checkup completion
This is the point of disqualification where the customer states they already have the reports.
00:43
Agent confirms no further need
Agent professionally closes the loop without being pushy.
Discovery Questions
4
Q1
Am I speaking to Gustan Chaudhary?
Q2
Aap koi health ke regarding koi inquiry kuch daalte hain sir?
Q3
Aap checkup karwa diya kya sir bahar?
Q4
Recently karwae the sir ya like thoda zyada hi time ho gaya hai?
Resistance Signals
2
Already completed checkup elsewhere
Reports already received
Topics Discussed
Health inquiry
Blood checkup
Medical reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to greeting. |
| Discovery | 2 | neutral | States he has already completed the service elsewhere. |
| Closing | 3 | neutral | Polite exit. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.75s
Hello.
Speaker 0
2.53s
Hello, ya good afternoon.
Speaker 1
3.83s
Haanji
Speaker 0
4.57s
Aa, am I speaking to Gustan Chaudhary?
Speaker 1
7.93s
Ji
Speaker 0
8.61s
Sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se.
Speaker 1
13.59s
Accha bataiye ji
Speaker 0
14.55s
Haan sir, aap koi health ke regarding koi inquiry kuch daalte hain sir? Health blood checkup wagairah kuch toh bhi.
Speaker 1
21.77s
Haan ji karaya tha checkup.
Speaker 0
23.65s
Okay, aap checkup karwa diya kya sir bahar?
Speaker 1
27.25s
Haan ji kara diya, report bhi aa gayi hai meri.
Speaker 0
30.69s
Oh okay, toh recently karwae the sir ya like thoda zyada hi time ho gaya hai?
Speaker 1
36.77s
Abhi karwaya tha parson.
Speaker 0
38.41s
Okay okay, toh wahi sir like inquiry dekh ke aapko call kiya tha, toh abhi aapko zaroorat kuch bhi nahi hoga na?
Speaker 1
44.99s
Ji okay mujhe koi nahi.
Speaker 0
47.13s
Okay sir, thank you for your time.
Speaker 0
49.71s
Ya have a great day.
Speaker 1
49.91s
Okay.