A
Call Intelligence
Rakshitha with Abijith — Feb 10, 2026 11:49
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Personalization
8.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
44% into call
Pitch Approach
Inbound-led / Facilitation
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:19 (79s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
28
Rep Words / Customer Words
108 / 134
Rep Longest Monologue
9s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | -- | Other | Customer confirms she is currently taking Omega 3 supplements. |
| master health checkup | Customer | -- | Interested | Customer wants to visit the Chennai center for a common blood test. |
Key Moments
300:29
Customer feedback on Omega 3
Customer confirms high satisfaction ('Excellent'), establishing high trust.
00:35
Customer requests blood test
The customer self-converts for a secondary service without being prompted.
01:00
Two-week visit plan
Sets a clear timeline for the next stage of the sales funnel.
Discovery Questions
3
Q1
Have you ever like got any service or used any of our supplements at all ma'am?
Q2
Experience eppadi irukkuthu Ma'am just?
Q3
Eppo varadhukku plan panreenga Ma'am?
Trust Signals
3
Directly stating the product is excellent
Proactively asking for a follow-up service (blood test)
Requesting the specific office address
Enthusiasm Signals
3
Excellent
Aamaam
Irukkunga sir
Topics Discussed
Omega 3 supplements
Customer experience
Blood test/Health checkup
Chennai center location
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Corrects name and listens to introduction. |
| Product Feedback | 2 | positive | Describes experience with Omega 3 as 'Excellent'. |
| Closing | 3 | positive | Proactively asks for address and plans visit. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 1
1.17s
Ya good afternoon. Am I speaking to Jagajyothi?
Speaker 0
2.67s
Rakshitha
Speaker 1
4.83s
My name is Abhijit and I am calling from Aivo Health Care Center.
Speaker 0
5.41s
Ae
Speaker 1
10.29s
Okay sir, ya so I was just calling for a follow up call, so have you ever like got any service or used any of our supplements at all ma'am?
Speaker 0
20.81s
Supplement vaangirukken sir Omega three-yum Omega three mattum vaangi panren.
Speaker 1
26.03s
Okay use panreengalaa Ma'am?
Speaker 0
27.07s
Use panreengalaa Ma'am?
Speaker 0
28.21s
Aamanga sir.
Speaker 1
29.01s
Experience eppadi irukkuthu Ma'am just?
Speaker 0
29.35s
Excellent.
Speaker 0
31.33s
Illa moonu days thaan sir potturukken ippo last week thaan vaanginen.
Speaker 1
33.13s
Appalam.
Speaker 1
34.99s
Okay.
Speaker 0
35.85s
Ippo moonu days thaan potturukken oru health checkup maadhiri oru blood test commonaa edukkalaamnu sollithaan ungalukku ungala AIOla phone panni pesinen.
Speaker 1
43.55s
Okay.
Speaker 0
44.83s
Avanga sollirukkaanga adhu namma Chennai centerukke vandhu edukkalaam appadindra oru idea avanga Vellorela edukkiradhu irundhaa kooda edungaannu naanga.
Speaker 1
51.19s
Aamaam.
Speaker 0
52.11s
Aanaal Chennai centerukke andha AEO irukku illaingala angeye vandhu edukkalaamaannu yosichittu irukken.
Speaker 1
57.01s
Appadiya, eppo varadhukku plan panreenga Ma'am?
Speaker 0
59.97s
Aa oru two weekskulla varuvaanga sir address mattum enakku netla paarthen paarthuthae vachirukken address enakku correctaa konjam anuppichingaannaa nallaa irukkum
Speaker 1
67.01s
Aa, idhu number WhatsApp irukkudhaa Ma'am?
Speaker 0
69.01s
Aa irukkunga sir.
Speaker 1
70.05s
Okay Ma'am, naan WhatsApp-la anuppitturen.
Speaker 0
72.43s
Okay.
Speaker 1
72.67s
Okay varra munnadi just call panren sir okay okay thank you.
Speaker 0
75.27s
Call panren sir. Okay.
Speaker 0
77.57s
Thank you sir.