A
Call Intelligence
Dinesh with Abijith — Feb 02, 2026 17:38
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Dinesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Curious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
1
Pitch Start
10% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
4:55 (296s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
66
Rep Words / Customer Words
642 / 218
Rep Longest Monologue
45s
Customer Longest Monologue
17s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Product/Service
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical Complexity
Technically it appears complex but for a lay person to understand... what do I make of it?
|
product/service | Customer | Yes | simplification & correlation | Good |
|
Lack of Differentiation
How are you any different from any other blood collection or or any other blood testing lab?
|
competition | Customer | Yes | value stacking | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Interested | Explaining biological age vs chronological age. |
| aiwo 181 blood test | Rep | -- | Other | 183 biomarkers covering major body panels and tumor panels. |
Key Moments
400:57
Biological Age Explanation
Established the unique value proposition of the epigenetic test.
02:20
Customer reveals age and specific concerns
Critical data point for tailoring the pitch to a 56-year-old's health needs.
03:10
Differentiation Challenge
Customer directly challenges the rep to prove value over standard labs.
04:50
Pricing Inquiry
Indicates high intent and transition to the closing phase.
Discovery Questions
2
Q1
Are you aware of what an epigenetic test is?
Q2
How do I then get either into preventive or a reversal mode? (Customer asked)
Trust Signals
3
Sharing his age (56)
Admitting lack of knowledge on epigenetics
Referencing his own research online
Enthusiasm Signals
1
It's always interesting when I read it over the internet
Resistance Signals
2
Questioning the technical complexity for a 'lay person'
Asking 'how are you any different'
Confusion Signals
1
This is so technical, what do I make of it?
Topics Discussed
Epigenetics
Biological Age
Biomarkers
Liver Function
Heart Disease
Preventive Healthcare
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and confirming identity. |
| Discovery | 2 | neutral | Asking about the concept and Mumbai branches. |
| Pitch | 3 | neutral | Questioning technical complexity and differentiation from other labs. |
| Closing | 4 | neutral | Moving to pricing discussion. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello. Yes.
Speaker 1
2.67s
yaa good evening. am i speaking to mister dinesh?
Speaker 0
5.53s
yu aaar yu aaar.
Speaker 1
6.91s
Yeah, sir, my name is Abhijit and I'm calling from Ivo Health Care Center, sir, from Chennai.
Speaker 0
11.83s
right
Speaker 1
12.79s
yaa.
Speaker 0
13.03s
okay, all right. So this this healthcare center is in Chennai but do you have your branches here in Mumbai too?
Speaker 1
19.67s
not really, but we do have a service span over India, span India, sir.
Speaker 0
24.69s
all right. okay. ya. so can you tell me more about the concept because um it's it's always interesting when i read it over the internet.
Speaker 1
25.39s
Okay.
Speaker 1
31.25s
Yeah, so basically I O is mainly focused into preventive health care. And we are one of the only companies in India to ever introduce an epigenetic test as well.
Speaker 0
42.83s
Okay okay.
Speaker 1
43.11s
okay. so are you aware of what an epigenetic test is?
Speaker 0
45.91s
no I am not. okay. so
Speaker 1
47.17s
okay. so a person might have a calendar age, right? since the day that they were born and up until now the age of age the chronological age.
Speaker 0
57.05s
Right.
Speaker 1
57.35s
Right. Other than that, every person has an biological age for each of their organs.
Speaker 0
63.93s
right.
Speaker 1
64.19s
Okay. So this epigenome is the thing that keeps the memory of each of the cell in your body. It tells the skin cell how that it is a skin cell. So this memory is gonna be there in it.
Speaker 1
77.01s
So over the period of time while aging, the cells start to lose its memory and this is what we test in the epigenetic test. So this lets us understand each organ's biological age.
Speaker 1
91.37s
ya. so that is the main point. so we are into preventive care and even reversal process.
Speaker 0
97.01s
okay okay adhu
Speaker 1
97.29s
Okay, other than this epigenetic test, we are also into advanced comprehensive blood testing. So we have a 181 test which has 183 biomarkers in it.
Speaker 1
108.67s
Okay. So it covers all the major body panels and we also include uh tumor panels as well and even lipid profile everything like everything from head to toe would be covered in it. So you'll have a complete image of your health status right in your report itself.
Speaker 0
125.31s
Right. So then typically what are the what are the reflectors? I mean see when you make it sound so
Speaker 1
125.53s
So that's
Speaker 0
130.51s
Yeah. Technically it appears complex but for a lay person to understand okay this is possibly you know my if I'm like I'm 56 right now. Yes.
Speaker 1
130.53s
Yeah.
Speaker 1
135.13s
Yeah.
Speaker 0
140.91s
And and let's say this maybe some you know, assessment of my livers, my heart's age, you know. So then I mean what how do I understand? I mean this is this is so technical, what do I make of it and how do I then get either into preventive or a reversal mode?
Speaker 1
146.47s
Yeah.
Speaker 1
148.37s
Yeah.
Speaker 1
156.49s
Already
Speaker 1
157.85s
Yeah, so for a lever function and all, like we have approximately
Speaker 0
163.39s
computer.
Speaker 1
164.19s
seven to eight biomarkers that we are taking just for the liver function itself. So,
Speaker 1
170.67s
SGPT by Lee Rubin.
Speaker 1
175.49s
So these are all the things that are in there. So if we go into the technicalities then like we do have all of this covered in it. So alkaline phosphate levels the value should be from a certain range from 36 to 130.
Speaker 0
190.47s
I'm aware. That I'm aware of. See, so how are you any different from any other blood collection or or any other blood testing lab is is my question.
Speaker 1
192.69s
Yes sir.
Speaker 1
198.37s
ya.
Speaker 1
199.91s
So in other places, right, you might be uh going for just a lipid profile or even just for a heart profile. Right? So it doesn't give you a complete image of uh all your organs and the thing is, right, like uh your body by itself, uh once you understand the uh condition that it's in.
Speaker 1
219.75s
You can change your lifestyle habits, you can change your food habits and even supplements to cover up for the deficits that your body is falling in.
Speaker 0
226.47s
Hello.
Speaker 1
230.03s
So
Speaker 1
230.95s
liver function can be correlated to sugar as well. but again uh glucose level can be correlated to heart disease as well sir.
Speaker 0
235.71s
Global
Speaker 1
239.81s
Right.
Speaker 0
240.15s
Right.
Speaker 1
240.43s
So just like this every organ in your body works interconnected. It's like interconnected.
Speaker 0
245.03s
connected.
Speaker 1
245.85s
Yeah.
Speaker 0
245.87s
Yes. Yes.
Speaker 1
247.27s
Yes. So it wouldn't make much sense like until unless you are going into just a specific profiling, right? Like just like I said lipid profile. So that would just give you the lipid status of your health.
Speaker 0
257.71s
so that
Speaker 1
261.37s
So the main point is that like with one eighty three markers from all over the body, so we'll have an understanding on how each organ is coordinating with each other.
Speaker 0
267.37s
Haa
Speaker 1
272.87s
And what are all the changes in your habits or food and the supplements that you need to take in order to overcome the underlying health issue that you'll be discovering through our test.
Speaker 1
284.63s
so that is the main difference from all the other tests that you find outside.
Speaker 0
290.21s
Okay, and and how how how is this test priced?
Speaker 1
294.09s
so for the one eighty one sir