A
Call Intelligence
Rijil Joseph with Abijith — Feb 12, 2026 12:08
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Solo
Lead Type
b2c
Campaign Source
ig
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
11% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
trial_close
Call Ending
follow_up_scheduled
Call Structure
Duration
11:48 (708s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
115
Rep Words / Customer Words
1342 / 318
Rep Longest Monologue
106s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
I feel the amount which you said, I'm just being skeptical... It's a little bit higher, right?
|
price | Customer | Yes | value stacking & comparison | Good |
|
Location/Travel
but like then coming like I have to come to Chennai right?
|
logistics | Customer | Yes | service clarification | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Skeptical | Comprehensive 183 biomarker test covering 11 organs, tumor panels, and hormones. |
Key Moments
401:37
Epigenetic Age Explanation
Shifted the conversation from a standard blood test to a high-tech longevity service.
06:14
Price Objection
The critical moment where the customer expressed skepticism; the rep successfully pivoted to value.
10:11
Price Clarification
Customer thought it was 90k; correcting it to 18k made the deal more attainable.
11:11
Pin Code Collection
Strong signal of intent and logistical feasibility.
Discovery Questions
4
Q1
May I know the psychology behind that sir? Like, why do you think it is important to get your body checked up annually?
Q2
Have you ever heard of epigenetic age testing, sir?
Q3
May I know your age if you don't mind me asking?
Q4
Are you getting enough Vitamin D sir? Are you getting enough sunlight?
Trust Signals
3
Sharing specific supplement intake
Providing home pin code
Admitting to being 'skeptical' (honest feedback)
Enthusiasm Signals
2
Agrees that preventive care is a priority
Acknowledges the 'right path' of testing
Resistance Signals
2
Price objection (18,000 INR)
Concern about traveling to Chennai
Confusion Signals
1
Misheard price as 90,000 initially ('nantee thousand')
Topics Discussed
Annual checkups
Epigenetic age
Biomarkers
Tumor panels
Vitamin D and Sunlight
Supplements
EMI and Pricing
Home sample collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and answers discovery questions. |
| Pitch | 2 | neutral | Engages with the concept of biological age. |
| Pricing | 3 | neutral | Directly questions the high cost compared to standard labs. |
| Closing | 4 | neutral | Provides pin code and agrees to a follow-up regarding EMI. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello.
Speaker 1
0.97s
Hello.
Speaker 0
1.91s
Hello. Yeah, good afternoon. Am I speaking to Rijil?
Speaker 1
5.49s
yes you are.
Speaker 0
6.33s
so my name is abhijit and i'm calling from iibo health care center from chennai.
Speaker 1
11.27s
Okay.
Speaker 0
11.99s
Yeah, so I was calling regarding an 181 blood test form that you filled. So the question was how often do you get your body checked up and you have put up annually?
Speaker 1
24.99s
aa okay okay
Speaker 0
26.19s
Yeah, so may I know the psychology behind that sir? Like, why do you think it is important to get your body checked up annually? May I know your perspective if you don't mind me asking?
Speaker 1
36.73s
of course like we live in a lot of uncertainties and like okay. considering the fact that like I do take test like the normal ones.
Speaker 0
42.61s
Okay.
Speaker 1
48.63s
for the kidney function, liver function,
Speaker 0
51.17s
Yeah.
Speaker 1
51.75s
something like related to ECG something like
Speaker 0
54.89s
Yes. So, what I'm getting is, uh, it is important for a person to get theirself checked up and that too once they understand from a regular checkup what conditions they're facing, again get tested for those specific conditions.
Speaker 1
65.21s
Get tested.
Speaker 0
67.41s
Yes. All right, yeah, that's a really good thing because the majority of Indians we are not even aware of uh preventive health care. So that is the main priority, right, for the annual checkups.
Speaker 1
79.31s
Yes.
Speaker 0
80.13s
Yeah, so actually Ivo is a preventive care company based out in Chennai and we are one of the pioneers in epigenetic age testing. So this we are the only company that have introduced it. So have you ever heard of epigenetic age testing, sir?
Speaker 1
95.57s
no.
Speaker 0
97.17s
Okay, so uh epigenetic age testing is when you might have a chronological age, right? Your calendar age since let's say that you were born, but other than that...
Speaker 1
103.63s
Yes
Speaker 0
106.15s
every organ in your body has its own biological age.
Speaker 1
109.65s
Ya.
Speaker 0
110.15s
okay so depending on the life habits depending on the food intake depending on the supplements that they consume the conditions in the organs might be varying.
Speaker 0
118.19s
so we are one of the first ever countries to introduce that and the main
Speaker 1
118.29s
So
Speaker 0
122.85s
purpose of I O is to provide a live long priority to the people. So living longer dependent on medicines is one thing. But other than that the whole existence right until the end of time that you are going to have on this earth. It's better to leave it healthy.
Speaker 0
140.53s
So instead of depending on medicines or supplements like that. So
Speaker 0
144.61s
What we believe is that we have regular checkups that we do. So we have a 181 blood test that we do. So it has 183 biomarkers. I'm pretty sure you are aware of what biomarkers are. . So the test that you do, right? You might be having around covering across like 70 to 80 biomarkers in it.
Speaker 0
163.27s
Am I right?
Speaker 1
164.17s
Yeah.
Speaker 0
164.89s
Yeah, so that doesn't give you a full on understanding, uh it wouldn't be like a indulging into your cellular level, sir. It would just be focused on some of the certain aspects of your body, not the whole body as as in of itself.
Speaker 1
173.19s
for you.
Speaker 0
180.97s
So our this one eighty one test what we the purpose of it is that we include all the major body panel. So all the eleven organs are covered in it and we have tumor panels as well, S C D panels, hormone panels, pancreatic panels. So everything from head to toe would be covered in it and even we include blood as its own organ.
Speaker 0
202.89s
So the blood health also we are gonna be calculating. So how healthy is your blood? How many toxins are there? How it is the oxygen level and all.
Speaker 0
211.79s
Mhm. Yeah, so this would give you a total and in-depth understanding of uh present conditions that you have. And the uh one of the main focus point is that it would be helping in preventive care, not just for some certain organs or some certain conditions. So majorly people these days are worried about heart conditions and uh
Speaker 0
231.63s
insulin levels in their body right?
Speaker 1
233.73s
Yes.
Speaker 0
234.21s
but there are many other factors too. not just those and many all the body works in accordance with each other.
Speaker 0
240.79s
So they are interconnected, right? It's not just one organ is working for one thing, but when you digest food, your mouth will be showing it, releasing saliva for the...
Speaker 1
242.69s
not just
Speaker 0
250.81s
uh intestine to break it down and then it it's turned into protein that gets sent into your blood.
Speaker 0
257.79s
So all of these are interconnected. So if you take care of one organ and then leave out the other.
Speaker 1
258.09s
All of
Speaker 0
264.51s
It wouldn't be a good thing because on the long run, it the effects will add up and in like a rotten apple in a basket can rot the whole bunch, right?
Speaker 1
275.51s
hum
Speaker 0
276.19s
So that is basically what the point is for that even the form that you have filled sir. So that is the main reason that we did it. So to understand people's perspective on what they think about blood tests and everything.
Speaker 0
289.15s
Yeah. So that is it. So do you have any questions or something any concerns that you have any health conditions that you're facing at the moment?
Speaker 1
297.95s
aa at the moment I'm not facing any health conditions.
Speaker 0
302.61s
oke.
Speaker 1
303.23s
Like uh the ERS just started and I'm yet to take the test. So I have to do it. I did it last maybe I think in August or something like that.
Speaker 0
307.97s
Over
Speaker 0
315.11s
Okay.
Speaker 1
315.35s
So like it's almost like yeah.
Speaker 0
319.13s
oke.
Speaker 1
319.53s
Rickman.
Speaker 0
320.47s
six months ago. Okay, that's a good thing. And also you're on the right path by itself. And also may I know your age if you don't mind me asking?
Speaker 1
327.89s
I'm almost yeah I'm going to be 35.
Speaker 0
331.09s
thirty five okay and I believe you work a nine to five.
Speaker 1
334.75s
Yes.
Speaker 0
335.37s
oke. so the aar yoo shyor yoo aar gettting inaph vaaytaminn di sir? aar yoo gettting inaph sanlaitt?
Speaker 1
341.61s
aa yes.
Speaker 0
342.97s
okay.
Speaker 1
343.11s
ya because sunlight i am getting and regarding i do take some supplements like the multivitamins and
Speaker 0
350.69s
Omega
Speaker 1
353.09s
eevan da vitamin D three.
Speaker 0
355.09s
Yeah, that's great, sir. Because see, in our test, like I said, right, it is a full body checkup that we do. It's on a cellular level, you will be able to understand your present body health status. So with that in mind, we also include an omega three plus omega six test in that uh package itself and then we provide. But like uh...
Speaker 1
366.37s
with that.
Speaker 1
373.25s
but like ya.
Speaker 1
374.71s
I feel the amount which you said, I'm just being skeptical but like yeah.
Speaker 0
379.73s
Yeah.
Speaker 1
380.23s
It's a little bit higher, right? I think considering normal
Speaker 1
385.87s
like average population.
Speaker 0
387.13s
Yeah, that's the thing. So it is a premium service, but the services are premium. It's not overpriced or something like that because we have 183 biomarkers. You can even go and check in the market by itself. People do cover max to max Thyrocare is the one that does 150 biomarkers.
Speaker 0
405.15s
But even in that they don't include steroid uh steroid panels, you wouldn't be able to understand your testosterone levels. And then tumor mark tumor panels are not even included in it.
Speaker 0
415.55s
. So just paying the extra amount you'll be getting those extra input into your body and your present health status.
Speaker 0
422.55s
So like you said annual general checkups right with seventy to eighty biomarkers that they have to do it once twice in a year or four times in a year quarterly they do it or semi quarterly.
Speaker 1
422.77s
Like you said,
Speaker 1
426.89s
That they have to
Speaker 0
434.19s
Right. Only then will they get that input. So even with that only once the symptoms come into your body that's when people go out and get the test done.
Speaker 1
434.21s
Right.
Speaker 0
443.07s
And even a person who is a literate or know a bit bit about their body and biology, right? Even they will be skeptical that it is to be done only when the symptoms occur. Mhm. So that is the thing. So our test it totally works as a preventive measure.
Speaker 0
460.83s
and in early detection of diseases. So like I said, the tumor panels are included for your any uh chronic diseases that might be coming into your body. You might not even know the symptoms. So it is first, so one more thing is that whenever a person is getting ill, right?
Speaker 0
477.13s
diseases can be fought off before it gets into the critical stage. Your body has that energy in it to fight it off. With the right supplements, with the right habits and the with and with the right
Speaker 1
477.33s
This is a
Speaker 1
483.47s
with the right
Speaker 0
487.61s
lifestyle changes and exercises that you do. Yeah. So and again one more thing is that medicines will be there but it would it would be like working on a cure rather than prevention.
Speaker 1
491.35s
Yeah.
Speaker 0
500.69s
Right. And also medicines one more thing is that they might be uh filling up a deficit spot in your body, some chemicals that are missing. But then it there would be an imbalance. So that is why side effects are present with medicines.
Speaker 1
508.45s
But then
Speaker 1
514.41s
hum
Speaker 0
514.99s
Right? So that's the thing. So all these things in the long term, right? If you are just like worried about the money or anything like that about funding.
Speaker 1
515.41s
Hmm.
Speaker 0
524.61s
You'll be taking a hit with your productivity on your daily life like with your exercises and your plans for the day, right?
Speaker 1
531.83s
plan.
Speaker 0
533.35s
You might be having a crash, energy crash in the evening right after at four o'clock or three o'clock once you have your lunch.
Speaker 1
540.75s
hmm hmm
Speaker 0
541.21s
So all that also there are uh symptoms for that for some certain diseases that might be coming in. So that is the thing. So the main uh purpose that we uh do this is to help you in understanding your body on a cellular level for each and every organ in your body.
Speaker 0
558.39s
Yeah, so you would be guessing am I gonna be sick tomorrow?
Speaker 1
558.95s
Yeah.
Speaker 1
563.75s
Okay.
Speaker 0
563.75s
Because this test will prove that you are you are gonna be or you're not gonna be and if at all you there is a chance of you getting fit tomorrow, we will be helping you with assisting through that journey.
Speaker 1
572.25s
will be
Speaker 0
575.25s
to overcome that issue before it gets into the critical stages. So like I said with the pricing we do include omega 3 and omega 6 test and then the doctor consultation is also part of it. Along with that a dietician would be there assisting you with the diet plan to change and overcome the conditions that are underlying in your body.
Speaker 0
595.87s
ya.
Speaker 0
597.43s
So what do you think sir? Like would you think this is something that would be helpful for anybody?
Speaker 1
604.31s
aa I think it's helpful but like aa considering the cost like it's almost nantee thousand right?
Speaker 0
611.69s
18,000.
Speaker 1
612.93s
Okay, eighteen thousand. So like, do you have any EMIs or something like that or you have to pay?
Speaker 0
614.39s
Ya.
Speaker 1
620.23s
a whole sum at the moment.
Speaker 0
622.05s
So E M I options and all I can speak with my team and let you know about that. But if you'd be interested and there might be an you can do it like half payment right now and half payment in a week or two, something like that I can arrange.
Speaker 0
636.85s
Yeah, because like you said, you took that test six months ago, right? This would be the right time to start your fitness journey. And if money is the only concern, then I can talk to one of my people and see if I can give a discount on it as well.
Speaker 1
651.31s
hmm but like then coming like I have to come to Chennai right?
Speaker 0
651.99s
Like
Speaker 0
655.71s
No no, we have lab technicians that will be coming to your doorstep and picking up the blood sample and the urine sample.
Speaker 1
661.71s
Oh.
Speaker 0
662.29s
Yeah.
Speaker 1
662.41s
Yeah.
Speaker 0
663.03s
So for that I'll have to just check your pin code, sir. Could you please uh one second? Uh could you please tell me your pin code?
Speaker 1
671.09s
my pin code is eight no six eight zero.
Speaker 0
675.03s
six eight zero.
Speaker 1
676.97s
three one two.
Speaker 0
679.03s
312.
Speaker 0
681.31s
Yeah, we can arrange something, sir. So also we are like I said, right? We are into longevity is the main purpose of the company.
Speaker 0
691.59s
Definitely. I'll just get back to you once I speak with one of my team about the EMI options or partial payments that we can do and we can take it forward, sir.
Speaker 1
700.49s
Okay.
Speaker 0
701.35s
Ya.
Speaker 1
701.87s
Feeling.
Speaker 0
702.43s
anyways thank you for your time sir.
Speaker 1
704.15s
Okay.
Speaker 0
704.65s
yaa. be in a pleasure speaking with you.
Speaker 1
706.99s
Okay,
Speaker 0
707.71s
thank you.