A
Call Intelligence
Prakash with Abijith — Feb 20, 2026 12:25
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Prakash. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:26 (27s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
48 / 21
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not make an inquiry
Aa ledu ledandi (No, I didn't)
|
not interested | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Inquiry verification |
Key Moments
100:19
Customer Denial
The customer denies making an inquiry, effectively ending the sales opportunity.
Discovery Questions
1
Q1
meeru emaina health related emaina inquiry pettaara blood test ki gaani ala emaina?
Resistance Signals
1
Direct denial of inquiry
Confusion Signals
1
Customer was confused why they were being called
Topics Discussed
Inquiry Verification
Blood Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the call normally. |
| Discovery | 2 | neutral | Customer denies making any inquiry. |
| Closing | 3 | neutral | Customer ends the call politely. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello hello.
Speaker 0
1.11s
Ya sir, nenu Prakash gaaritho ninna maatlaadedi.
Speaker 1
4.99s
Evarandi?
Speaker 0
6.09s
Sir nenu Abhijit matladutunnanu, Igo Health Care Center nundi Chennai-ki velli call chestunnanu sir.
Speaker 1
12.33s
Kaabatti sir.
Speaker 0
13.45s
So sir, meeru emaina health related emaina inquiry pettaara blood test ki gaani ala emaina?
Speaker 1
19.65s
Aa ledu ledandi
Speaker 0
21.13s
Avunaa okay sir, so by mistake kaliguntundi lenu anyways thank you.
Speaker 1
25.87s
Okay sir thank you.