A
Call Intelligence
RAMH with Abijith — Feb 13, 2026 17:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
20.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 360 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
10:34 (634s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
145
Rep Words / Customer Words
1124 / 342
Rep Longest Monologue
42s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
if you have money like how ronaldo has, i will also do that.
|
price | Customer | Yes | empathy + value reinforcement | Average |
|
No local office
You don't have an office in Bengaluru sir.
|
trust/logistics | Customer | Yes | service assurance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 47250.00 | Skeptical | Main pitch for biological age testing. |
| aiwo 181 blood test | Rep | -- | Neutral | Comprehensive blood panel including tumor and steroid panels. |
Key Moments
400:41
Cholesterol Mention
The customer reveals his only known health issue, giving the rep an opening.
02:18
Competitor Question
Customer shows high awareness by asking about Noora and Cred AI.
06:40
Price Reveal
The mention of 47,250 INR significantly shifts the customer's tone to skeptical.
09:57
Ronaldo Comparison
Customer uses the rep's social proof against him to justify why he won't buy (lack of wealth).
Discovery Questions
4
Q1
How often do you get yourself medically checked up?
Q2
Do you have any health conditions?
Q3
Are you ever planning to visit Chennai anytime soon?
Q4
Are you a person who goes into wellness retreats?
Trust Signals
2
Asks technical questions about the process
Compares with competitors
Resistance Signals
3
Interrupts long explanations
Sarcastic comment about Ronaldo's money
Mentions having recently done blood tests elsewhere
Confusion Signals
1
Asks for the 'short' version of the reversal process
Topics Discussed
Epigenetics
Biological Age
Cholesterol
Preventive Care
Home Blood Collection
US-based Lab Testing
Reversing Aging
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Willing to engage and share health habits. |
| Pitch | 2 | neutral | Asks clarifying questions about the science of reversing age. |
| Pricing | 3 | neutral | Becomes dismissive after hearing the 47k price tag. |
Call Transcript
Click to expand
Speaker 0
0.07s
halo. ya, gud evening. am ai spiking tu ram?
Speaker 1
0.23s
Hello. Ya, good evening.
Speaker 0
5.35s
so my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 1
10.69s
oke.
Speaker 0
11.73s
Yeah, so I was calling because we had a campaign that we ran and uh you have entered a response to it. So basically the question was how often do you get yourself medically checked up?
Speaker 1
24.33s
Correct.
Speaker 0
24.85s
Yeah, and I think
Speaker 1
25.33s
and I did it once in a year ten years ago.
Speaker 0
27.41s
Yeah, so that's the thing, sir. So we just wanted to understand your perspective on why you get yourself tested annually and do you have any health conditions or something like that?
Speaker 1
37.43s
Absolutely nothing sir. Absolutely fine. Okay.
Speaker 0
40.41s
Okay. So you just just precautionary.
Speaker 1
41.85s
you just my cholesterol is a little high. Yeah, it's a problem. Okay.
Speaker 0
45.33s
Okay.
Speaker 0
46.89s
scorpion
Speaker 0
48.81s
so basically
Speaker 1
49.09s
Oh basically
Speaker 0
50.51s
ya. that's a really good thing sir because majority of people in india are unaware of preventive care at all.
Speaker 0
57.77s
So, early detection and preventive, they don't even believe in it. And Ivo is the company I'm calling you from and we are into preventive uh care center based out of Chennai and we are one of the first companies to ever work on uh age biological age processing, sir. So there is a test called epigenetic testing.
Speaker 0
77.77s
So, ours is the first company in India to ever introduce it in the market. So basically what it means is that epigenetics are
Speaker 1
78.17s
Okay.
Speaker 1
83.05s
Party
Speaker 0
86.73s
in your DNA. So these tells you how how much your biological age is. Okay. So you you have a calendar age, right, since the day that you were born. Other than that, each organ in your body also has a biological age in it.
Speaker 1
93.53s
Okay.
Speaker 1
97.73s
Okay.
Speaker 0
101.65s
depending on your life habits and the food intake that you have. So exercise you do. So yeah, all that. So we are the first company to introduce that and
Speaker 1
102.19s
on your life.
Speaker 1
104.11s
Exactly.
Speaker 1
105.89s
Exercise
Speaker 0
111.89s
we are also
Speaker 1
112.27s
You don't have an office in Bengaluru sir.
Speaker 0
114.69s
vi du hav sarvis in bengalur. bat no aphis is onli in haidara in chennai sar.
Speaker 1
120.75s
okay okay.
Speaker 0
121.19s
Okay.
Speaker 0
121.63s
Basically like we are into blood testing and other than that we have DEXA scans, RMR, RMR testing, so resting metabolism rate, right? Whenever you're resting, the amount of rate of metabolism will tell you how good your gut health is and your body is accessing and then there is a VO2.
Speaker 1
138.81s
how different are you from noora and cred ai?
Speaker 0
143.77s
noora
Speaker 0
145.73s
so more and all it's like most of them right they don't even include an epigenetic testing what they do is they just do a gene testing.
Speaker 0
155.47s
okay. so with gene testing what it can tell you is that if at all you have hereditary issues in the family right?
Speaker 0
162.51s
some uh health conditions that is running through generations that is the only thing that you will be able to figure out if you have a chance of getting that uh disease.
Speaker 1
163.15s
No.
Speaker 0
172.15s
in the coming time. Okay.
Speaker 1
173.93s
Okay okay okay. So
Speaker 0
174.65s
So but ours ours is totally different. So they work on based off
Speaker 1
179.19s
One second just hold on hold on.
Speaker 0
180.75s
Yes. Yes sir.
Speaker 1
182.35s
enchemaina tintaaraa baagaa?
Speaker 1
185.39s
Alright.
Speaker 1
187.47s
Kadai pakkada
Speaker 1
191.51s
Yeah.
Speaker 0
193.31s
Ya.
Speaker 0
194.51s
Yeah. So, uh we are into epigenetics. So, basically epigenetic testing is done through uh there is a thing called epigenomes in your blood, in your D N A.
Speaker 1
204.01s
Okay. Okay. So
Speaker 0
204.71s
Okay. So, you know, your skin and everything, right? Every organ in the body, let's say lungs, it's a clump of cells, right?
Speaker 1
210.57s
Lung.
Speaker 1
212.21s
Sales.
Speaker 0
213.55s
But how does this clump of cell know that it is supposed to work as a lung and contain a structure, right? So,
Speaker 1
213.77s
How does
Speaker 0
221.01s
dees cells haav memory.
Speaker 1
223.49s
oke.
Speaker 0
223.95s
So these epigenomes are the reason for your lungs being lungs, kidney being kidney, liver being liver, your skin works in a certain way and your skin inside your mouth is works in a separate way, right? So all of these have memory stored in them in the cells.
Speaker 0
241.11s
we can we find that aging so when you age right these memory memories uh these epigenome start losing its memory.
Speaker 0
250.15s
This cell start to lose its memory and that's why many people while they are getting older, right?
Speaker 0
255.21s
they'll have failures in their function, they'll have eyesight issues, even taste sense of taste also they will be losing because that's the cell that is aging in the body.
Speaker 1
259.97s
okay.
Speaker 1
264.39s
Hello.
Speaker 1
266.81s
body
Speaker 0
268.01s
Yeah. So that is what how we work on reversing your age sir because if you do not know what your biological age is how can you work on reversing it right?
Speaker 1
268.07s
okay.
Speaker 0
277.31s
So a person who's an athlete might be having a good metabolism rate, but they might be lacking somewhere else in the body. So like a smoking person might have a lung
Speaker 1
278.07s
of course.
Speaker 1
285.69s
Okay.
Speaker 0
289.53s
who's let's take a person who's thirty okay he is a heavy smoker. and his age of his lungs would be at forty five even though the guy is eighty thirty years old.
Speaker 1
294.49s
And
Speaker 0
300.71s
Okay. Right. Okay. So just like that each organ in the body depending so if you eat a lot of processed food then your gut health would be very bad.
Speaker 1
300.89s
Right. Okay.
Speaker 0
308.23s
So a person at the age of 30 their gut might be aging at the pace of 40 or 45.
Speaker 1
308.95s
Okay.
Speaker 0
314.77s
So like that we'll be pinpointing the exact reason and with that information what we can do is work on a reversal process. So deficits in your body we can supplement it.
Speaker 1
314.85s
So like that we'll
Speaker 0
325.49s
and then we can even work on reversing it sir.
Speaker 1
330.03s
oke.
Speaker 0
330.63s
Because information is the key thing here. So unlike a gene test.
Speaker 1
334.59s
How will you reverse it sir? What is the process of reversing it?
Speaker 0
337.57s
So let's let's say that you have found out that your brain age is like it's pacing per per year it is pacing at one point five. Okay. Because there might be causes to it, right? Like if a person is working at nine to five, they might not get time to work on themselves, their mental...
Speaker 0
355.07s
uh might be worsening, they might be having a lot of tension. So, uh deficits might be happening. Oxygen also is a main factor. That's why in uh yoga and all, right? Oxygen breathing techniques are taught so that your body can pump enough blood.
Speaker 1
370.11s
from
Speaker 1
370.93s
Sir, we'll cut it short, sir. Tell me what is the process of reversing you are using?
Speaker 0
373.65s
Yes.
Speaker 0
377.35s
So reversing sir just with the so any disease right in your body before it gets into a critical stage you can reverse it with just supplements, uh the change in lifestyle and habits and even exercising.
Speaker 1
390.87s
Got it. Got it. So you are saying you are going to diagnose and give it give a plan to reverse it.
Speaker 0
391.57s
Ya.
Speaker 0
396.35s
yes.
Speaker 1
396.93s
after that yes. what are the charges?
Speaker 0
398.03s
Yes.
Speaker 0
400.11s
So for the epigenetic test is what if you want to do, then for the epigenetic we'll be sending your kids to your house. So it is by True Diagnostics, it's a U.S. based company. So we are in collaboration with them. So for that kid for the testing it is forty seven thousand two hundred fifty.
Speaker 0
416.19s
so you will be able to find out your biological age of each organ.
Speaker 0
420.61s
and the report takes around like thirty days.
Speaker 1
421.17s
Report
Speaker 0
423.37s
one month, one and a half month because we'll be sending that sample to US and they'll be processing it and sending it back to us. Okay. Okay. Yeah. Okay. So that is what it is. And then we do have blood tests as well. So we have a package for three sixty, okay?
Speaker 1
430.03s
Okay okay ya okay.
Speaker 1
437.57s
one second.
Speaker 0
438.53s
ya
Speaker 1
440.61s
open undi. open undi.
Speaker 1
445.73s
selected.
Speaker 0
446.61s
Yeah. So we do have a package wherein you'll be getting it on a discounted price. So, uh are you ever planning to visit Chennai anytime soon, sir?
Speaker 1
455.85s
no no where soon sir.
Speaker 0
458.29s
okay like uh are you a person who goes into wellness retreats or something are you interested in this kind of thing?
Speaker 1
463.35s
No, no, not really.
Speaker 0
465.99s
Okay because we do have like a facility in Chennai right? We have our one eighty one blood testing is there. It's a comprehensive blood test wherein we cover all the major panels in the body. So so we include tumor panels, S T D panels and steroid panels.
Speaker 0
483.11s
kidney, lipid, heart profile, diabetic profile, arthritis, everything would be included. So even that blood test would give you a complete image of your current health.
Speaker 1
493.69s
right.
Speaker 0
493.69s
Right. Yeah. So there might be some underlying health issues that you're not aware of because the symptoms only when symptoms occur, right? That's when you know something is happening in the body. Right? That's when you take the caution.
Speaker 0
506.13s
So that is there. So main like you said you do annual checkups right? Main I think it might be for the diabetic profile right lipid profile.
Speaker 1
516.07s
hmm all idu complete body workout sir.
Speaker 0
519.27s
Okay. Yeah, because ours is like we are including 183 biomarkers, so it is a panel wherein we cover head to toe, you'll be getting an understanding of your current body health on a cellular level.
Speaker 0
532.75s
And we are also including omega three and omega six with the one eighty one test. And then doctor consultation also will be included in the package and then a dietician also who will be providing you with a diet chart.
Speaker 1
545.25s
adaralli aavidu kam tu chennaiyina sir.
Speaker 0
547.17s
No, for the just for the blood test itself and the epigenetic testing, right? You can do it from your right from your home, sir, because it's a kit that we send to you and the blood test we have lab technicians who are partnered with us. They'll be coming to your doorsteps, collecting the sample and sending it to us.
Speaker 1
562.49s
oke. that fact has recently got it done.
Speaker 0
563.23s
Yeah.
Speaker 0
565.95s
recently got it done.
Speaker 1
567.71s
ya.
Speaker 0
568.21s
okay. so would you be interested in finding out your biological age sir? because have you ever heard of this test before sir?
Speaker 1
576.23s
Hold on, hold on.
Speaker 0
577.43s
yaa so yu no bayan jonson rait?
Speaker 0
581.21s
There are like celebrities like uh there is a football player Cristiano Ronaldo even he is at the age of forty and he work and his body is still at the age of thirty five to thirty six he's like four years younger.
Speaker 0
593.69s
So yeah, so basically they do this test and then based on that
Speaker 1
597.63s
if you have money like how ronaldo has, i will also do that.
Speaker 0
601.05s
definitely sir. but that is not the
Speaker 1
603.55s
the problem.
Speaker 0
605.83s
ya
Speaker 0
607.33s
definitely sir. i do totally understand it but uh that's the thing right. people are in india. yes sir.
Speaker 1
614.19s
in short if you have to understand you do the certain test for which gives the biological age of all the organs.
Speaker 0
620.63s
Yes.
Speaker 1
620.99s
and that's it costed forty seven thousand correct?
Speaker 0
623.59s
Yes.
Speaker 1
624.95s
oke. dan sar. ai vil let yu no sar.
Speaker 0
627.45s
okay. shur sir. ai'l send yu a sample report for the epigenetic test. yu ken jast go thru it and let mi no.
Speaker 1
632.97s
yeah.
Speaker 0
633.45s
all right. all right. thank you.
Speaker 1
633.51s
All right.