A
Call Intelligence
Kontham Ramana (Husband's name) with Abijith — Feb 19, 2026 14:52
Deal Lost
Cold
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
4.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Kontham Ramana (Husband's name). Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Telugu
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
verification
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
34% into call
Pitch Approach
Company Introduction
Closing Attempt
No
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:01 (61s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Low
Total Speaker Turns
23
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
9s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already purchased/performed elsewhere
Aa pettaanu but adi already check chesthunnaam memu... ippude chedivachukundaam.
|
product_fit | Customer | Yes | acceptance/disqualification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Negative | Rep asks if she inquired for blood tests; customer mentions she already has a plan/checkup. |
Key Moments
200:31
Customer reveals pregnancy
Identifies the specific health context for the enquiry.
00:43
Customer confirms recent test completion
The 'moment of disqualification' where the sale becomes impossible.
Discovery Questions
2
Q1
Meeremainaa enquiry pettaaraa blood test ki gaani atlaantivi emainaa?
Q2
Recent-ga chepinchukunnara?
Trust Signals
1
Openly shared pregnancy status and recent medical activity.
Resistance Signals
1
Directly stated she already has a plan and it wouldn't be useful.
Topics Discussed
Identity verification
Company introduction
Blood tests
Pregnancy
Recent medical checkups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying identity. |
| Discovery | 2 | neutral | Explaining she already had tests done. |
| Closing | 3 | neutral | Mutual thank you. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello
Speaker 1
0.71s
Hello. Hello.
Speaker 0
2.51s
Hello cheppandi
Speaker 1
3.87s
Ma'am idi Ramana gaari number-e kadandi?
Speaker 0
6.95s
Aa kaadu naade but peru maa husband di.
Speaker 1
11.57s
Okay Kontham Ramana.
Speaker 0
13.69s
Avunu avunu.
Speaker 1
14.47s
Okay, so nenu Abhijit maatladutunnanu, Ivo Health Care company nundi Chennai based.
Speaker 0
20.85s
Aa.
Speaker 1
21.57s
So idi oka health care company ma'am, preventive care paina focus chestham annamaata. So like meeremainaa enquiry pettaaraa blood test ki gaani atlaantivi emainaa?
Speaker 0
31.35s
Aa pregnant anukunta maybe.
Speaker 1
34.87s
Okay.
Speaker 0
35.15s
Aa pettaanu but adi already check chesthunnaam memu.
Speaker 1
39.31s
Avunaa okay
Speaker 0
40.35s
Aa ippude chedivachukundaam.
Speaker 1
42.39s
Recent-ga chepinchukunnara?
Speaker 0
43.81s
Aa recent daani last okka week one day one day naa pattindi one two days daani.
Speaker 1
45.19s
Okay okay.
Speaker 1
49.29s
Avuna okay, ala ayithe ippudu idi useful undadu lendi so.
Speaker 0
53.49s
Ade ade ade oka plan teesukunna kooda useful untadu kada.
Speaker 1
56.55s
Aa adhe Ma'am okay mari.
Speaker 0
59.07s
Okay thank you.
Speaker 1
59.21s
Okay thank you.
Speaker 0
60.59s
Okay maatri.