A
Call Intelligence
Rohit with Abijith — Feb 05, 2026 15:54
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Rohit. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
7:19 (439s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
38
Rep Words / Customer Words
742 / 68
Rep Longest Monologue
102s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Source/Origin
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of memory of inquiry
Nahi bataiye na kya mujhe yaad nahi aa raha.
|
source/origin | Customer | Yes | re-introduction/value proposition | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Neutral | Main product pitch involving 108 biomarkers and biological age assessment. |
Key Moments
301:09
Biological Age Explanation
The core value proposition is established here, shifting the focus from a simple blood test to aging science.
02:15
Rapport Building (Teaching)
Agent connects with the customer's lifestyle as a teacher.
04:35
Call Hold/Drop
The conversation is cut short by a system hold message, preventing a close.
Discovery Questions
4
Q1
aapko presently kuch health concerns ya health conditions kuch bhi hai sir?
Q2
last test kab karwaye the sir?
Q3
aapka age kitna hai sir?
Q4
are you a vegetarian sir?
Trust Signals
2
Customer shares personal details like age and profession
Customer confirms recent medical history
Resistance Signals
1
Initial 'I don't remember' regarding the inquiry
Confusion Signals
1
Confusion about the term 'Epigenetic test'
Topics Discussed
Epigenetic Testing
Biological Age
Biomarkers
Lifestyle Habits
Preventive Healthcare
Home Sample Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Doesn't remember making an inquiry. |
| Discovery | 2 | neutral | Answers questions about age and last test. |
| Pitch | 3 | neutral | Listens to the long explanation of biological age. |
Call Transcript
Click to expand
Speaker 1
0.27s
hello. hello. ya good afternoon. am i speaking to rohit? bol raha hoon. sir main abhijit baat kar raha hoon. ivo health care center se hai. batayein. sir aap ek koi blood test ka vagairah inquiry kuch daale the sir?
Speaker 1
16.39s
Kiska? Blood test ka sir, so hamara ek ek sau ek advance comprehensive testing hai, toh uske baare mein kuch inquiry ya.
Speaker 0
22.59s
Hum
Speaker 1
24.99s
Epigenetic test ka ya kuch daale the sir? Nahi bataiye na kya mujhe yaad nahi aa raha. Basically sir hum log ek preventive health care company hai based out of Chennai.
Speaker 1
38.09s
Hun hun, and hamara jo blood test wagairah hai.
Speaker 1
41.85s
Usmein se aapko koi bhi underlying health issues jo bhi hai aapko samajh mein aa jayega.
Speaker 0
42.19s
Hum
Speaker 1
46.21s
Aur hum log first of the companies hain jo India mein epigenetic test.
Speaker 0
49.75s
Apne
Speaker 1
51.79s
leke aaye hain sir, toh aapko jaankari hai sir epigenetic test ka? nahi hai. okay, so basically epigenetic test kya hoti hai? jis ek test hai jismein aapko apna biological age pata lag jaati hai. jaise ki maan lijiye aapka ek chronological age hoga na sir, date of birth se leke aaj tak aapka ek age hai.
Speaker 1
70.49s
Uske alava aapke har ek body organ ka bhi ek age rehti hai, biological age. Hmm hmm. To maan lijiyega ki aap abhi thirty years old hai. Hmm hmm. Par ninety nine percent of Indians ka sir body age rehti hai.
Speaker 0
79.91s
Hum hum.
Speaker 1
85.07s
Thirty five, thirty six, so it would be like ek saal mein ek and a half year ka.
Speaker 1
91.35s
Aging ho raha hai.
Speaker 1
93.53s
Kyonki lifestyle habits ka carbohydrate intake zyada lene ke vajah se ya smoking habits aur even alcohol ke vajah se ya zyada meat khane se vo sab cheezon.
Speaker 0
98.23s
Hum.
Speaker 0
104.69s
Hum hum.
Speaker 1
106.11s
Apna andar ka organs ka age badhiya aati hai.
Speaker 1
111.33s
Okay sir, toh aapko koi presently kuch health health concerns ya health conditions kuch bhi hai sir?
Speaker 0
112.27s
Toh
Speaker 1
118.83s
Nahi abhi toh nahi hai, okay toh last test kab karwaye the sir? Body checkup ya normal test wagairah. Teen chaar mahine pehle karwaye, teen chaar mahine hai, okay toh woh like aapka kuch aapka age kitna hai sir if you don't mind me asking?
Speaker 0
131.29s
Toh woh like.
Speaker 1
135.79s
Haan chaar hazaar years, chaar hazaar years old and aap nau to panj karte honge na sir working in teaching.
Speaker 0
140.53s
Hum
Speaker 1
141.63s
Hoon hoon, toh hamara jo ek sau ek test hai, usmein Omega teen ka Omega chhah ka bhi testing rehti hai, so are you a vegetarian sir?
Speaker 1
151.61s
Aapka Madhepura mein hai plant? Sorry sir, yes yes, toh hamara like all over pan India mein service available hai. Hmm hmm, toh like hamare aap blood test ka kuch le rahe hain, toh hamare lab technician aapke paas aake blood sample collect kar denge.
Speaker 1
167.19s
Uske baad humko bhej denge sir.
Speaker 0
167.55s
Aapko.
Speaker 1
169.17s
Toh even blood test mein bhi aapko ek sau aath bi biyo markers milenge, so yeh bhi India ka ek anokha jo company hai.
Speaker 0
169.37s
Hum
Speaker 1
176.93s
Jo yeh provide kar rahi hai, aap bahar jaake testing karwayenge toh aapko sattar se leke assi max to max aapko ek sau bees biomarkers milenge.
Speaker 1
187.69s
Theek hai, so yeh biomarkers ka matlab hai sir jo aapke body mein genes wagairah rehti hai.
Speaker 1
193.53s
Markers rehti hai jismein aapke body mein chhote chhote changes jo ho rahi hai.
Speaker 0
193.55s
Marcus.
Speaker 1
198.47s
Uske uska information rehti hai.
Speaker 0
198.59s
Uske baad.
Speaker 1
200.93s
Toh thyroid ka ek alag se panel rehti hai, uska alag se biomarkers rahega, toh diabetes ka alag biomarkers rahegi, toh bhai sahab poora mila ke.
Speaker 0
206.29s
Diabetes.
Speaker 0
208.77s
Hum
Speaker 1
210.33s
Hum log ye 193 all organs ka.
Speaker 0
210.63s
Hum log.
Speaker 1
213.83s
Include karke ek sau aath markers hai sir, toh ismein se kya hai na yeh test ka yeh fayda rahega ki.
Speaker 0
214.09s
Include karke.
Speaker 0
217.11s
Hum
Speaker 1
220.19s
Full body ka aapka present status pata lag jayegi, health status, uske baad kya karte hain agar koi negativity aaya.
Speaker 1
228.51s
Haan, toh gadbadi aaya hai toh sir ek cheez hai jo ki aapka thoda stages rehti hai diseases ka starting stage rehti hai, second stage rahegi symptoms wagairah aane ka body mein aapko thode changes badlav dikhne ko aayega.
Speaker 0
228.55s
Haan
Speaker 0
229.83s
Kya karte hain?
Speaker 1
245.95s
Uske baad jo third stage rehti hai vo critical ho jaati hai, yaani ki already cells ko maar de raha hai ye andar se, achha achha disease overtake kar rahi hai, toh hamare ismein jo second stage aur uske pehle jo bhi.
Speaker 1
259.29s
Changes aane wale hain, vo pata lag gaya hai bole toh sir totally reversible cheez hai vo kyunki medication ke oopar depend bina ho ke just supplements aur jo deficits hai body mein.
Speaker 1
270.39s
Usko aap supplements ke dwara. Yes yes sir.
Speaker 0
272.93s
Ha ha.
Speaker 0
275.65s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
289.01s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai, kripya line par bane rahein.
Speaker 0
302.35s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
315.79s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
329.09s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
342.53s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai, kripya line par bane rahein.
Speaker 0
355.93s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
369.27s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
382.61s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
396.03s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
409.37s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
422.77s
The person you are speaking with has put your call on hold, please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold pe rakha hai, kripya line par bane rahein.
Speaker 0
436.11s
The person you are speaking with has put your call on.