A
Call Intelligence
Vikas with Abijith — Feb 20, 2026 14:14
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Vikas. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
30% into call
Pitch Approach
Service-led verification
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 16
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Lead / No Inquiry Made
Na ji.
|
not interested | Customer | Yes | acceptance and disqualification | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Verifying if the lead inquired about blood tests. |
| supplements | Rep | -- | Negative | Verifying if the lead inquired about supplements. |
Key Moments
100:18
Prospect denial
The prospect denies making an inquiry, leading to immediate disqualification of the lead.
Discovery Questions
1
Q1
aap koi blood test ke regarding ya koi supplements ya health care ke regarding kuch inquiry daal lete hain sir?
Resistance Signals
1
Direct denial of inquiry ('Na ji')
Topics Discussed
Identity verification
Company introduction
Inquiry verification
Blood tests
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | Denies making an inquiry. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 1
1.53s
Hello.
Speaker 0
2.41s
Ya, am I speaking to Vikas?
Speaker 1
4.83s
Haan ji.
Speaker 0
5.75s
Sir main Abhijit baat kar raha hoon sir, Ivo Healthcare company se.
Speaker 1
10.15s
Haan ji
Speaker 0
10.89s
Chennai based company hai sir, toh aap koi blood test ke regarding ya koi supplements ya health care ke regarding kuch inquiry daal lete hain sir?
Speaker 1
18.83s
Na ji.
Speaker 0
20.17s
Okay, toh by mistake aa gaya hoga.
Speaker 0
23.17s
Okay thank you.
Speaker 1
24.63s
Thank you.
Speaker 1
30.91s
Kya pata hai design ke liye vo bawa rahe hain, hun bataya.