A
Call Intelligence
Siddappa with Abijith — Feb 09, 2026 14:21
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Siddappa. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
85% into call
Pitch Approach
direct
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:38 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
13s
Customer Longest Monologue
13s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Rep | -- | Positive | General inquiry about interest in health supplements. |
Key Moments
200:05
Company Introduction
Agent establishes the purpose of the call and references a previous enquiry.
00:33
Product Inquiry
Agent asks specifically about supplements, which the customer affirms.
Discovery Questions
2
Q1
neenga like enquiry edavadhu potteengala?
Q2
Are you looking at any supplements or anything sir?
Confusion Signals
1
The customer's responses are very brief ('Aa', 'Haan sir'), suggesting they might be busy or not fully engaged.
Topics Discussed
Lead Verification
Health Care Services
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is listening to the introduction. |
| discovery | 2 | neutral | Customer provides short, one-word answers. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Hello. Good afternoon, I am speaking to Siddappa.
Speaker 0
5.13s
Sir naan Ivo companyla irundhu call panren. Aa sir so neenga like enquiry edavadhu potteengala? Health care health care services sir.
Speaker 1
16.03s
Aa
Speaker 0
19.05s
Haa
Speaker 1
21.45s
Hello
Speaker 0
22.69s
Hello.
Speaker 1
24.03s
haa sir, i am calling from i o health care services, so i am calling because you put an enquiry.
Speaker 1
30.31s
Ya. So like
Speaker 1
33.37s
Are you looking at any supplements or anything sir?
Speaker 0
38.35s
Haan sir.