A
Call Intelligence
Jayaprakash with Abijith — Feb 19, 2026 11:04
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
65% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:39 (99s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
138 / 212
Rep Longest Monologue
9s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| thyroid profile (t3, t4, tsh) | Customer | -- | Other | Customer is highly concerned about a previous high reading of 14.5. |
| hba1c | Customer | -- | Interested | Customer wants to concentrate on this marker. |
| liver function test | Customer | -- | Interested | Customer asks for specific tests for liver. |
| tumor panel / heavy metal panel | Rep | -- | Neutral | Agent mentions these as part of the checkup capabilities. |
Key Moments
300:47
Pin Code Disclosure
Customer provides 560078, indicating high intent and allowing for serviceability check.
01:15
Medical History Reveal
Customer reveals a thyroid level of 14.5 and medication use, establishing the core 'pain point'.
01:34
Scheduled Follow-up
Agreement to a 4 PM call ensures the lead remains active in the pipeline.
Discovery Questions
2
Q1
Where you are located right now?
Q2
aap aapko pin code bata denge?
Trust Signals
3
Sharing specific medical data (14.5 thyroid level)
Providing home pin code
Asking for agent's confidence in the thyroid profile
Enthusiasm Signals
1
Proactively listing required tests (HbA1c, Liver, Tumor panel)
Topics Discussed
Contact Information
Location/Pin Code
HbA1c Testing
Liver Function
Thyroid Profile (T3, T4, TSH)
Tumor/STD/Heavy Metal Panels
Medication History
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Exchanging contact details smoothly. |
| Discovery | 2 | neutral | Expressing worry about thyroid levels and medication efficacy. |
| Closing | 3 | positive | Agrees to the follow-up and WhatsApp communication. |
Call Transcript
Click to expand
Speaker 0
0.39s
engro disconnected.
Speaker 1
1.81s
yaa asar no worries.
Speaker 0
2.47s
six three double six
Speaker 1
4.45s
six three double six.
Speaker 0
5.81s
naayn siks seven.
Speaker 1
7.05s
nayn siks seven
Speaker 0
8.65s
triple two.
Speaker 1
9.65s
Triple two.
Speaker 0
10.75s
illa WhatsApp number. I have kept two separate number. one for WhatsApp and one for this thing.
Speaker 1
15.17s
All right.
Speaker 0
15.25s
Alright. You can send any messages as per the discussion and your name everything. Yeah. And where you are located right now?
Speaker 1
19.29s
ya.
Speaker 1
21.09s
so right now i'm calling you from chennai itself.
Speaker 0
23.19s
okay okay theek aahe.
Speaker 1
24.03s
Yeah.
Speaker 0
24.67s
So I know where you have tell me where the main aapko watch
Speaker 1
27.87s
Haan, main aapko WhatsApp mein pin karata hoon sir, toh aapko main sample report vagairah bhej deta hoon, aap aapko pin code bata denge toh uske availability mein check kar deta hoon.
Speaker 0
36.39s
haan haan haan. you want the pin code now also i can give you.
Speaker 1
38.99s
okay you can just tell me the pin code right now it's okay.
Speaker 0
40.91s
five six zero
Speaker 1
42.41s
van second.
Speaker 1
46.21s
yaa 5 6 0
Speaker 0
47.69s
0.078.
Speaker 1
48.67s
zero seven eight. okay sir. main abhi check karke aapko whatsapp mein bhej deta hoon details poora.
Speaker 0
52.41s
haa. see what is important for me now is you concentrate more on my hb one c. ya. and then i want to test my liver.
Speaker 1
56.89s
Ya
Speaker 1
60.35s
ya.
Speaker 0
60.77s
liver you have got any specific test for liver?
Speaker 1
63.03s
yes yes we do have so we are even ensuring
Speaker 0
64.09s
We are even in I want to have a checkup.
Speaker 1
67.73s
Tumor panel, STD panel, heavy metal.
Speaker 0
67.97s
Panel, STD panel, then most important is a thyroid, thyroid.
Speaker 1
71.73s
Ya thyroid test is also
Speaker 0
72.25s
thyroid test is right T three T four and T H S.
Speaker 1
74.93s
yaa even
Speaker 0
75.41s
It's very important for me because I I'm suspecting that I'm having high thyroid factor. Last time it was okay.
Speaker 1
80.49s
Okay.
Speaker 0
81.09s
fourteen point five.
Speaker 1
82.23s
oke.
Speaker 0
82.89s
it is very high. so now after three months i have been taking higher dosage of that tablet.
Speaker 1
84.07s
Yeah.
Speaker 0
87.91s
so maybe the it will be so I want to check that also okay? so you confident on those things what are the thyroid profile everything you tell me okay?
Speaker 1
87.99s
Ya.
Speaker 1
90.69s
keppanayi.
Speaker 1
94.21s
Sure, sure, sir. Okay, thank you, sir. I'll give you a call after 4 o'clock then. Thank you for your time, sir.
Speaker 0
95.15s
okay thank you sir.
Speaker 0
97.33s
thank you for your
Speaker 0
98.71s
Thank you.