A
Call Intelligence
Sangeeta with Abijith — Feb 11, 2026 11:15
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Sangeeta. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:26 (27s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
42 / 48
Rep Longest Monologue
4s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timeline
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not ready to proceed immediately
Probably in the month of May or June I am planning to come to Chennai.
|
timeline | Customer | Yes | acceptance and validation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| services/information | Rep | -- | Neutral | Customer was seeking information in advance for a planned visit. |
Key Moments
200:04
Customer Recognition
Customer immediately recognizes the rep, indicating high brand recall and positive previous interaction.
00:15
Timeline Disclosure
Customer provides a specific window (May/June) for her visit to Chennai, qualifying her as a long-term lead.
Trust Signals
2
Directly acknowledges receiving WhatsApp message
Shares future travel plans
Enthusiasm Signals
1
Proactive information gathering
Resistance Signals
1
Timeline deferral (May/June)
Topics Discussed
WhatsApp follow-up
Travel plans to Chennai
Advance information gathering
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the rep immediately. |
| Middle | 2 | neutral | Explains her timeline clearly. |
| Closing | 3 | neutral | Ends with 'Thank you so much'. |
Call Transcript
Click to expand
Speaker 1
0.73s
Hello.
Speaker 0
0.75s
Hello.
Speaker 1
1.63s
good morning sangeeta. abhijit desai from i o.
Speaker 0
4.73s
yes yes abhi. i got your whatsapp message last day.
Speaker 1
8.21s
Yeah. So I was just following up as you like looked into it and
Speaker 0
13.47s
or not now.
Speaker 0
15.03s
Probably in the month of May or June I am planning to come to Chennai. Alright. So I was just getting information in advance so can so that I can plan accordingly.
Speaker 1
18.83s
All right.
Speaker 1
23.23s
All right, yeah, that works.
Speaker 0
25.01s
Hai na? Thank you so much. Thank you.
Speaker 1
25.41s
Okay thank you so much. Thank you.