A
Call Intelligence
Sunil with Abijith — Feb 05, 2026 15:38
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Sunil. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Sunil.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
unknown
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
1:00 (61s)
Primary Language
English
Code Switching
None
Total Speaker Turns
7
Rep Words / Customer Words
68 / 18
Rep Longest Monologue
15s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 15.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:22
Agent realizes lead is not answering
Shift from attempt to connect to leaving a message.
00:54
Agent leaves voicemail
Final attempt to prompt a callback from Sunil.
Topics Discussed
Introduction
Request for callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Lead was not present or did not engage. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello. hello. ya good afternoon. a am i speaking to mister sunil?
Speaker 1
5.49s
oke, pliz hold. aarl bi rait vid yu.
Speaker 1
22.97s
this is abhijit calling from ivo health and they're not answering. let me try again. please hold.
Speaker 0
25.49s
Then
Speaker 1
46.39s
They are not available to take the call.
Speaker 1
48.11s
You can leave a message with me. I'll transfer it right away. Just hang up when you're done.
Speaker 0
54.25s
good evening sunil. abhijit this side from ivo health. please give me a call back whenever you are free. thank you.