A
Call Intelligence
Sumit with Abijith — Feb 14, 2026 09:44
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
6.5/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Sumit.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
40% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
polite_decline
Call Structure
Duration
6:00 (361s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
68
Rep Words / Customer Words
582 / 348
Rep Longest Monologue
48s
Customer Longest Monologue
32s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Competition
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already using a competitor
I do it from healthy healthy app... it is very economical and it covers all.
|
competition | Customer | Yes | value differentiation | Average |
|
No perceived need
Very frankly, I don't need any other, you know, other test.
|
product_fit | Customer | No | information offer | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Full body coverage including tumor, heart, and heavy metal panels. |
Key Moments
300:44
Customer Confusion
Customer didn't remember the form, requiring the rep to re-establish the lead source.
03:41
Competitor Reveal
Customer mentions 'Healthy App', shifting the conversation to a competitive battle.
05:03
Hard Rejection
Customer explicitly states he does not need any other test, effectively ending the sales opportunity.
Discovery Questions
3
Q1
Is there any health conditions that you are having?
Q2
Is there any health goals you want to achieve?
Q3
Why regular checkups is an important thing?
Trust Signals
1
Shared details of his current testing frequency
Resistance Signals
2
I don't need any other test
I am very satisfied with everything that is there
Confusion Signals
1
I don't remember this is regarding what actually
Topics Discussed
Preventative health checkups
183 Biomarkers
Healthy App / Healthians
Heavy metals
Tumor panels
Lipid profile
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not remember filling the form. |
| Discovery | 2 | neutral | Explained his health routine. |
| Pitch | 3 | neutral | Defended his current provider. |
| Closing | 4 | neutral | Politely declined further interest. |
Call Transcript
Click to expand
Speaker 0
0.51s
hello.
Speaker 0
4.01s
Hello.
Speaker 1
6.03s
hello.
Speaker 0
6.61s
yaa, good morning. am i speaking to sumit?
Speaker 0
11.17s
so my name is abhijet and i'm calling from ivo health care center from chennai.
Speaker 1
17.33s
Okay.
Speaker 0
18.01s
Yeah, I'm calling regarding a form that you've filled wherein basically we were asking how regularly do you get your medical checkups done and you have uh replied it regularly, right?
Speaker 0
31.29s
Yeah, so I just wanted to understand like your perspective on healthcare, sir. So why is there any health conditions that you are having or is there any health goals you want to achieve?
Speaker 1
44.71s
Sorry but I don't remember this is regarding what actually.
Speaker 0
50.35s
So it's regarding health care services sir. So generally a blood test, uh so the campaign was run asking how regularly you get your blood checked up. So health checkup. Okay.
Speaker 0
63.07s
Yeah, on Facebook I believe and you have filled out the form saying that you do regularly get yourself checked up medically.
Speaker 0
72.65s
Yeah.
Speaker 1
73.33s
so so now now what and now like uh now what do you want to know?
Speaker 0
80.07s
I just wanted to know if you have any health concerns. I just wanted to understand your perspective why uh regular checkups is an important thing.
Speaker 1
91.19s
okay.
Speaker 0
92.51s
Ya.
Speaker 1
92.95s
Yeah, so that that that's correct that you know I do uh I mean regularly check my health uh I mean by pathology with test and all. Okay. So...
Speaker 1
106.27s
There is no, you know, such thing like any health conditions or such. Okay. The reason is that I just want to, you know, protect myself.
Speaker 0
117.59s
Yeah.
Speaker 1
117.93s
yeah, this is a precaution you can say.
Speaker 0
121.65s
Exactly, yeah.
Speaker 1
123.37s
Yeah, that's the reason. almost, you know, like three, four months I have a some kind of
Speaker 1
131.85s
aa I mean that's I mean
Speaker 0
135.33s
Yeah, liquid profile and acid.
Speaker 1
137.09s
whole body check, whole body check.
Speaker 0
139.33s
Okay, yeah. So like the reason I was asking is like many people in India, right? They're not even aware that there is a thing called as precautionary test.
Speaker 0
149.47s
they only get their selves checked out, checked up only when they have a certain condition or symptoms that is happening in a in their body. and when the doctors suggest them that okay, it's better for you to get this test done. right? so, uh that is where ivo comes in because we are trying to bring awareness to the people and we
Speaker 0
168.55s
Two was a test that we have is like it's a full body coverage. So we have one eighty three biomarkers in it. It will cover all the organ from head to toe.
Speaker 0
177.85s
Okay. So this will give you a complete understanding of your present day health status. So we are including tumor panels, heart panels, lipid profile, kidney, arthritis and uh...
Speaker 1
178.03s
Okay.
Speaker 1
186.39s
Kidney, arthritis,
Speaker 0
189.01s
HCD panels and even heavy metals in the body. So that also is being calculated in this single test.
Speaker 0
199.11s
Yeah. So like you said, right? Like you do it regularly like in three months or four months, uh you might be getting different tests, right? So one might be for your hormone level, testosterone level to understand that if there is any fluctuation in it and then some might be for the lipid profile.
Speaker 0
217.59s
and some might be even for the heart and tumor panels, right?
Speaker 1
221.45s
Zero
Speaker 1
221.87s
credit must be in the credit. So actually this is not separate. I do it in a group only. So like you know some okay. Some like like a yeah. And I do it from healthy healthy app. Healthy app there's a app. Yeah. Yeah.
Speaker 0
238.87s
healthily
Speaker 0
240.23s
ya.
Speaker 0
242.41s
Okay. So like are you aware of
Speaker 1
243.53s
Aagyo which is very economical actually.
Speaker 0
246.01s
Yeah, I totally get you, sir. So, uh so that's the thing. So, ours is a premium service and we have 183 markers in it. So, the main purpose of this test is to uh figure out if there is any health conditions, underlying health conditions that the person is unaware of.
Speaker 0
263.69s
So even a meetup uh conversation with a doctor wouldn't be able to figure out right like the symptoms won't show up until it is too late when it takes over your body but there are markers in your body that will give you sign subtle signals that can be read in a test by test by itself.
Speaker 0
282.77s
so that is the thing.
Speaker 0
287.51s
okay.
Speaker 1
288.43s
Okay.
Speaker 0
289.45s
So I'll just share you a sample report like you can just have a look at it and let me know if you find it interesting or if you want to do a certain type of test or something sir.
Speaker 0
302.51s
ud dad bi of aamel.
Speaker 1
303.19s
very frankly, I don't need any other, you know, other test.
Speaker 0
308.63s
ya.
Speaker 1
310.41s
yes. because the the one that i am choosing right now you know from the healthy app.
Speaker 0
315.59s
ya.
Speaker 1
315.59s
is very economical and it covers all. ya. you have said.
Speaker 1
319.99s
you know, different markers like, you know, cancer markers and
Speaker 0
320.03s
Yes.
Speaker 0
323.71s
Yeah.
Speaker 1
324.55s
hot hot these sparkers and all these things. Yes. along with different
Speaker 1
332.15s
uh you know uh I mean uh heavy metals. right? so those kind of things all are covered here and it is very economical as well. and I am very satisfied with uh you know everything that that is there.
Speaker 0
334.75s
Yeah.
Speaker 0
335.97s
Yeah.
Speaker 1
345.85s
Oh, I don't see I I I will be choosing something.
Speaker 0
345.89s
Oh,
Speaker 1
349.99s
other than this.
Speaker 0
351.65s
Sure sir, I can totally understand that. Anyways, thank you for your time sir and anyways, thanks for calling. Thank you, thank you. Thank you.
Speaker 1
356.69s
Anyways thanks for calling thank you thank you. Thank you. Thank you bye.