A
Customer None
Phone +917093554746
Rep Abijith
Team Sales
Date 2026-02-11 15:16
Duration 0:10
Source None

Call History

15 attempts
Total Attempts15
First CallFeb 11, 2026
Last CallFeb 26, 2026
Total Talk Time0.7 min
Other RepsNivitha, Santosh Singh, Santosh Singh, Santosh Singh, Bhavani
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Technical Quality
1.0/10

Active Alerts

3
!

No Rapport or Discovery: Abijith

Abijith skipped both rapport building and needs discovery on call with None.

!

Low Performance: Abijith

Abijith scored 1.0/10 on call with None. Review recommended.

!

No Close Attempt: Abijith

Abijith did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 15
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Unknown
Language Preference Kannada
Brand Awareness None
Brand Sentiment Neutral
Readiness to Buy Cold
Lead Type outbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:10 (10s)
Primary Language Kannada
Code Switching None
Total Speaker Turns 2
Rep Words / Customer Words 14 / 1
Rep Longest Monologue 6s
Customer Longest Monologue 1s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words High
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:04
Rep mentions problem
The rep identifies a problem which likely leads to the 'Not Eligible' status.

Confusion Signals

1
The transcript text is repetitive and lacks clear context.

Topics Discussed

Eligibility Technical Problem

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer simply says 'Officer'.

Call Transcript

Click to expand
Source File +917093554746 11-2-2026, 3-16-42pm.mp3
Transcript +917093554746_11-2-2026,_3-16-42pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18746