A
Call Intelligence
None with Abijith — Feb 11, 2026 15:14
Deal Lost
Cold
Call History
15 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Low Performance: Abijith
Abijith scored 0.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
15
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Language Preference
Tamil
Brand Awareness
Unknown
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (12s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
1
Rep Words / Customer Words
0 / 7
Rep Longest Monologue
0s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
None
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Does not want kitchen/diet services
Illa illa illa basically kitchen pannaradhu venaam.
|
product_fit | Customer | No | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| kitchen/diet related service | Customer | -- | Negative | Customer stating they don't want kitchen-related work/services. |
Key Moments
100:08
Customer Refusal
The customer clearly states they do not want the kitchen/diet service, leading to the 'Not Eligible' tag in CRM.
Resistance Signals
2
Explicit refusal of service
Repetitive 'No' (Illa illa illa)
Topics Discussed
Kitchen services
Refusal of service
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Whole Call | 1 | neutral | Customer is firm in their refusal. |
Call Transcript
Click to expand
Speaker 0
8.45s
Illa illa illa basically kitchen pannaradhu venaam.