A
Call Intelligence
Ved K with Abijith — Feb 16, 2026 11:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
35% into call
Pitch Approach
Educational / Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
4:24 (265s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
542 / 184
Rep Longest Monologue
48s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Main product pitch covering 183 biomarkers and 11 body pillars. |
Key Moments
400:45
The 'Why' Question
Rep asks why the customer only tests when sick, which opens up the customer's true desire for annual testing.
01:35
The Pivot
Rep introduces AIWO as the solution to the customer's 'annual checklist' requirement.
03:15
Customer Inquiry on Vitamins
Shows high engagement and specific interest in the test's scope.
03:54
Pricing Request
Clear buying signal and transition to the closing phase.
Discovery Questions
2
Q1
May I know the reason why do you think that only when a medical condition happens is when you should get checked out?
Q2
Are you aware of what a biomarker is?
Trust Signals
3
Customer shared personal health habits
Customer asked for pricing (buying signal)
Customer agreed to save the rep's number
Enthusiasm Signals
2
I honestly would like to get like a blood test done every at least once or twice in a year
ya i got it i got it. can you just like send me once like the details
Confusion Signals
2
from where?
elteeva?
Topics Discussed
Preventive Care
Biomarkers
Full Body Checkup
Thyroid
Heart Health
Tumor Panels
Vitamins
Heavy Metals
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the caller's identity initially. |
| Discovery | 2 | neutral | Openly shared his philosophy on health testing. |
| Pitch | 3 | neutral | Asked clarifying questions about vitamin coverage. |
| Closing | 4 | positive | Requested pricing and agreed to WhatsApp follow-up. |
Call Transcript
Click to expand
Speaker 1
2.85s
Hello.
Speaker 0
4.29s
Hello.
Speaker 1
4.97s
ya, good morning. am i speaking to ved?
Speaker 0
9.41s
elteeva?
Speaker 1
10.27s
aa sir my name is abhijeth and I'm calling from i o health care center from chennai.
Speaker 0
15.83s
from where?
Speaker 1
16.71s
ai o health care center sir. so basically we are a preventive care company and we work on early detection.
Speaker 1
24.41s
of divisor.
Speaker 0
26.53s
o ya.
Speaker 1
27.21s
Yeah. So basically like uh some 2 to 3 days ago sir like we ran an ad campaign wherein we were asking people's perspective on how often do they get themselves medically checked out. And I believe you answered only when specific health issues arise, right?
Speaker 0
40.21s
Yeah,
Speaker 0
44.93s
yaa.
Speaker 1
45.57s
Yeah, may I know uh the reason sir like why do you think that only when a medical condition happens is when you should get checked out? I wanted to understand your perspective.
Speaker 0
56.55s
No, nothing really like that because like I I honestly would like to get like a blood test done every at least once or twice in a year just to know what's up with my body but aside that.
Speaker 1
63.29s
Okay.
Speaker 0
68.33s
Yeah. Like for me personally it's like
Speaker 1
68.49s
black
Speaker 0
71.01s
whenever there's something wrong, you know, I fall sick or something off, then only I get a blood test done and then they check for the
Speaker 0
78.45s
whatever certain vitamins or whatever is needed at the moment, right?
Speaker 1
81.05s
yaa.
Speaker 1
82.33s
Deficit
Speaker 0
83.27s
and then it's not but then I just think personally once in a year there should be like you know a whole
Speaker 1
89.05s
ya.
Speaker 0
90.63s
no, every every like checklist.
Speaker 1
93.61s
yes yes.
Speaker 0
94.29s
O
Speaker 1
95.71s
That is where Ivo comes in sir because a general blood test that you do outside right it doesn't cover your whole body as a in a single test you have to do it specifically to a certain condition or to a certain organ.
Speaker 0
103.65s
sangit
Speaker 1
108.93s
So we have a blood test that we do that we suggest to our clients to do once in a year wherein we cover all the eleven pillars of your body. Okay.
Speaker 0
117.41s
oke.
Speaker 1
118.01s
so this has one eighty three biomarkers. so are you aware of what a biomarker is?
Speaker 0
124.67s
no I am not.
Speaker 1
125.63s
Okay, so biomarkers are generally in your body, these are genes and changes that happen. So everything that is going on in your body, right? Any fluctuations or any chemical imbalances that's happening in your body, all that information can be seen through your blood sample. Okay.
Speaker 0
141.41s
oke.
Speaker 1
142.21s
So that is how we a general blood test tells you if your body is in a good way or is it going to worsen any certain condition is gonna worsen right or any disease is gonna spread.
Speaker 1
153.09s
according to the markers. So just like the name suggests, these are markers in your body and a general test that you do outside covers only sixty to eighty biomarkers.
Speaker 1
163.45s
okay. so it doesn't serve the purpose of being a full body checkup.
Speaker 1
168.15s
So that is where Ivol 181 advanced comprehensive blood test comes in and we serve like 183 biomarkers where it will cover all the major body panels like thyroid, heart.
Speaker 1
179.05s
diabetic profile, arthritis, kidney, pancreas, lipid profile, and then the extra markers that we have are four tumor panels, steroids panels, STD panels, and iron content in the body.
Speaker 0
192.71s
oke.
Speaker 1
193.39s
yaa so its laika
Speaker 0
195.01s
What about vitamin levels and all even that gets covered.
Speaker 1
196.99s
Yeah. Yes, yes, all of all the things are covered. So even heavy metals in your body, right, like arsenic, lead, all that are covered and then even the vitamin levels in your body are also covered in this single test. So the main purpose of this test, right, is to work on early detection and prevention.
Speaker 1
214.75s
So any disease if you have a full on understanding of each and every organ in your body, so our test focuses on you finding out your current health status where you stand. You know what I mean?
Speaker 0
226.13s
yaa.
Speaker 1
226.89s
Ya.
Speaker 0
227.23s
ya i got it i got it. can you just like send me once like the details about it and how much you guys charge for you know one blood test?
Speaker 1
232.57s
ya.
Speaker 1
234.51s
Yes, yes. So even uh the doctor consultation and dietician are also included and omega three, omega six also. So like I said, right, it's a full on comprehensive testing for your whole body. So I'll just share you, we have WhatsApp on the same number.
Speaker 0
248.45s
Yes, yes, it's the same number. You can contact me.
Speaker 1
250.69s
All right, yeah. You can even save my number as well just in case if you want to have if you have any questions regarding the sample reports or anything.
Speaker 0
255.23s
if you want to
Speaker 0
258.93s
Okay okay. All right yeah.
Speaker 1
259.53s
all right ya thank you for your time.
Speaker 0
260.63s
for your time, right? Thank you, thank you.
Speaker 1
263.29s
yu tu sar. hav e great de.