A
Call Intelligence
Neville Marchon with Abijith — Feb 17, 2026 10:00
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Solo
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
22% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
13:54 (834s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
158
Rep Words / Customer Words
1184 / 842
Rep Longest Monologue
42s
Customer Longest Monologue
35s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
eighteen thousand for a test. I get this whole thing done for a thousand bucks
|
price | Customer | Yes | value stacking | Good |
|
Timing / Just did a test
I won't be doing a test so soon. I just got it done about a week back
|
timeline | Customer | Yes | future pacing | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | Main product pitch including doctor/dietician consultation. |
| epigenetic test | Customer | -- | Interested | Upsell to show biological vs chronological age. |
Key Moments
401:06
Cardiac History Reveal
Customer reveals angioplasty, providing the 'hook' for the preventive care pitch.
05:17
Price Reveal
The 18,000 INR price creates a significant hurdle that the rep must overcome with value.
09:12
Lab Logistics Explanation
Rep builds trust by explaining the technical process of serum extraction and transport.
10:39
Timeline Commitment
Customer sets a specific follow-up date (May 15th), moving the lead to 'Warm'.
Discovery Questions
3
Q1
Is there any medical conditions or health conditions that you're going through?
Q2
Are you just taking doing it as a precautionary method?
Q3
What is your this thing on parameter on on toxic heavy metals?
Trust Signals
3
Shares exact medical values (HbA1c 5.2, Glucose 84)
Mentions specific medication names
Asks about lab logistics (serum extraction)
Enthusiasm Signals
2
Interest in heavy metal testing
Interest in AI-driven reporting
Resistance Signals
3
Direct price comparison to Thyrocare
Skepticism of medical establishment
Timeline deferral (3 months)
Confusion Signals
1
Confusion over why AIWO is better than standard Thyrocare tests
Topics Discussed
Angioplasty
Cholesterol
Statins
Thyrocare
Heavy Metals
Epigenetics
Goa Lifestyle
AI/ChatGPT in Health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly guarded about the call's purpose. |
| Discovery | 2 | neutral | Proudly shares health stats and lifestyle habits. |
| Price Reveal | 3 | neutral | Shocked by the 18k price point. |
| Closing | 4 | positive | Agrees to stay in touch and review WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
0.39s
halo.
Speaker 1
1.11s
Yeah, good morning. Am I speaking to Neville Marcon?
Speaker 0
4.83s
Ya.
Speaker 1
5.53s
achha my name is abhijit and I am calling from ivo health care center from chennai.
Speaker 0
10.95s
I will get what is this about?
Speaker 1
13.39s
So basically like in the last week we ran a advertising campaign where we were asking how often people get their medical checkups done.
Speaker 0
23.13s
Hmm.
Speaker 1
23.63s
so i was calling related to that. so is there a good time to talk?
Speaker 0
28.41s
Yeah, what it is, I mean, do you all have any setup in India, in Goa?
Speaker 1
33.33s
Yes, we do have like services all across India and the thing is like you have replied annually, so I wanted to understand like is there any medical conditions or health conditions that you're going through since you do it annually.
Speaker 0
46.95s
I didn't say Anmoli, I think I do my blood test every four months I guess.
Speaker 1
51.13s
o so yu du it regularly.
Speaker 0
53.39s
Yeah yeah.
Speaker 1
54.03s
okay main know the reason behind that sir like are you just taking doing it as a precautionary method or
Speaker 0
59.33s
no no i was absolutely fine till sixty but then one fine day i had a i think
Speaker 0
66.93s
abnormal ECG and they figured out there was some block there. I don't know whether I don't trust the medical...
Speaker 0
74.53s
ya.
Speaker 1
74.81s
ya.
Speaker 0
76.25s
apollo's and they figured out there was a block or two and they did a
Speaker 0
81.75s
enjoplastic.
Speaker 1
83.15s
oke.
Speaker 0
83.65s
So
Speaker 1
85.15s
to you are completely fine right?
Speaker 0
88.03s
I'm super fine because my all my results are coming super good, you know. So I'm not a...
Speaker 1
92.81s
Yeah.
Speaker 0
94.39s
I've been walking for one hour and things like that.
Speaker 1
97.81s
Okay. So that's the thing sir like uh people uh in India especially in India don't even have an idea about preventive care. So basically how that works is whenever you do a regular checkups right every year like you said you do it every four months. That's a really great step towards your health because it will help you in understanding your uh. Yeah.
Speaker 0
118.39s
Yeah, I've more or less understood all my parameters now and figured out what what's what.
Speaker 1
124.17s
yes exactly.
Speaker 0
124.49s
because uh why four months is because four months is also a good time to see uh your...
Speaker 1
133.03s
Yeah.
Speaker 0
134.07s
yu no da phlakchuyēṣans tyār hapṭe.
Speaker 1
135.55s
Yeah, exactly. So regularities, yeah.
Speaker 0
136.51s
Exactly. So within within yeah because Goa being Goa there are tough season every every every season actually.
Speaker 1
144.13s
Yeah, even the lifestyle also would be a bit yeah.
Speaker 0
144.65s
Even
Speaker 0
147.39s
Yeah. dropping in alcohol. Yeah, exactly.
Speaker 1
150.51s
ya exactly sir.
Speaker 0
152.15s
something difficult to control.
Speaker 1
152.41s
Okay.
Speaker 1
154.05s
Ya
Speaker 0
154.55s
But I've been balancing all that and the results have come super good.
Speaker 1
159.61s
Okay.
Speaker 0
159.77s
Okay. What I'm not happy about is that even though my total cholesterol is below normal, that is two point five. Yeah.
Speaker 0
168.29s
You know, I still have to take those statins and uh and the B T migraines which is a protocol of uh of post angiography.
Speaker 1
177.43s
Ya.
Speaker 0
178.19s
what you call that procedure.
Speaker 1
180.17s
yes yes.
Speaker 0
181.21s
It makes sense but everything that does makes sense also.
Speaker 1
184.03s
Yeah, so yeah, basically dependent on that to control your cholesterol, but uh that is where we come in because our tests, right, like the one we have is an advanced comprehensive blood checkup.
Speaker 1
195.51s
wherein we test for 183 parameters in the body, the biomarkers.
Speaker 1
199.89s
Alright. So in our single test itself you'll be understanding your body on a cellular level and it it is
Speaker 0
206.47s
See I can send you my recent test which I've done from Thyrocare.
Speaker 1
211.21s
Okay.
Speaker 0
211.59s
They also claim to have 185 tests something like lipo protein and
Speaker 1
216.69s
ya
Speaker 0
216.97s
your other what do you call to win.
Speaker 1
221.27s
yaa.
Speaker 0
221.55s
and your
Speaker 0
223.93s
everything was done except the PSA, they didn't include PSA in that.
Speaker 1
227.67s
Yeah, that's the thing. So our test, right, like it includes PSA as well because we are having tumor panels, alpha fitoprotein. How much is the test?
Speaker 0
228.25s
that's the thing.
Speaker 0
237.61s
how much is the test all about?
Speaker 1
239.45s
So it's like a full on body checkup and like you said right we are actually collaborated with Thyrocare and I don't the test that they do right the one you were talking about it is ROK Excel.
Speaker 1
250.15s
And that has like one forty parameters in it and it doesn't cover the tumor panels, STD panels and then the iron uh the heavy metals in your body as well. So it would just be
Speaker 0
260.87s
I'll give you the toxic test, everything has come normal. I'll send you my soft copy and you check it out for yourself.
Speaker 1
266.83s
Yeah, sure. So what I'll do is I'll even send you the uh the sample report that we have, so you can just go through with it because like I said, right, it's a full on full body checkup. So generally our patients they do it once a year because we are so confident that it will show you something that you are not aware of what's happening in your body and the changes and the fluctuations in the body.
Speaker 0
282.37s
something that
Speaker 0
285.51s
Hello.
Speaker 1
287.35s
Because
Speaker 0
287.65s
It shows cancer as well.
Speaker 1
289.27s
Yes, yes, that's the thing. Tumor panel and then even for heart panel is included. Diabetic panel, liver, pancreas, kidney, arthritis, thyroid, and then iron levels in your body as well. Above that, we are also including omega 3 and omega 6 in this as a mandatory because without that, it wouldn't be a full body checkup.
Speaker 1
309.07s
okay. and followed up with that we are also providing a doctor consultation and then a dietician consultation all inclusive in the price.
Speaker 0
309.13s
okay.
Speaker 0
316.21s
How much is this all about?
Speaker 1
317.95s
so for all of the services it is eighteen thousand.
Speaker 0
321.43s
eighteen va.
Speaker 1
322.65s
Yeah. It might seem high sir but like the parameters and the full body checkup right the panels that you cover in this single test is pretty much higher and
Speaker 0
333.43s
There's a new system, there's a new uh this thing has come where they do a AI scanner, I think it's even less than that or something on the second which gives you on on on hand uh your complete...
Speaker 1
347.53s
Yeah, the reports right.
Speaker 0
347.97s
report.
Speaker 0
350.71s
Hello?
Speaker 1
351.33s
da report yu ar talking abaut.
Speaker 0
353.03s
Yeah yeah, the AI scan or whatever.
Speaker 1
353.75s
or whatever. We even do that. So basically what the purpose of it is, so when you get a report from your doctor, right, you wouldn't be able to read it from a like a let's say that you were unaware of any medical terms or anything.
Speaker 1
367.55s
So a general person, the patient wouldn't be able to read it and understand it for himself, like you said, right? You were skeptic about the medicines and everything that were assigned to you by your doctor after the procedure.
Speaker 0
378.11s
Proceed.
Speaker 0
378.87s
Yeah, because I have taken a step forward and every market that I see, I go on AI and a chat G P P and check what are the...
Speaker 1
382.01s
maafi de.
Speaker 1
386.71s
Exactly.
Speaker 0
386.73s
the functions of the whole thing. So I am not someone who will take take it lying down and you know do what the doctors tell me.
Speaker 1
389.07s
Yeah.
Speaker 1
392.11s
Exactly. Ya so
Speaker 1
394.71s
You do your own research and you do dig in deep about what the parameters are and what it does and how how it affects the body.
Speaker 1
402.67s
So again with medicines, right? There is a side effects, majority of the medicines have side effects. That happens because somewhere in your body where the deficit is, the medicine will fill that up, but somewhere else it is lacking or it's been overly about the limit. So side effects happen because of that reason as well. So that is why our main thing is like we are working on longevity and Ivo is the only company in India to ever bring out an epigenetic test, sir. So this is
Speaker 1
433.11s
a test that tells you your biological age as compared to your chronological age. So like you said right like because of the lifestyle you'll be drinking a lot. So the organs in the body you might be thirty years old but your body organs might be aging at a different pace.
Speaker 1
448.11s
and ninety nine percent of the time it is always higher. so like as you know like the people these days like from the age of thirty five to fifty five are at a risk of cardiac arrest.
Speaker 0
448.31s
1999
Speaker 1
458.99s
Yeah. So because that happens because of the calcification that happens of all the saturated and processed food that they consume, right? The arteries get damaged.
Speaker 0
467.39s
Yeah.
Speaker 1
467.97s
And that is one of the main reasons the youth these days are getting and even the microplastics as well affects your body.
Speaker 0
475.73s
ok.
Speaker 1
476.83s
abhijit sir.
Speaker 0
478.61s
Abhi ji do
Speaker 1
480.17s
ya.
Speaker 0
480.55s
You know this this seems good but uh the price factor is so much eighteen thousand for a test. I get this whole thing done for a thousand bucks with I don't care I mean not your stuff.
Speaker 1
492.11s
Ya.
Speaker 0
492.23s
more or less whichever the markets that I want to cover the the one
Speaker 1
494.89s
the one yeah the one you're telling it covers like a lipid uh thyroid and then diabetic profile that is it because that is the people in India majorly almost seventy to eighty percent are diabetic so those are the panels that cover so just over the top it would give you a preview into your health but on a
Speaker 1
515.01s
in depth you wouldn't be able to understand it and like I like I was saying like the AI integration we have with our report it will help you in understanding your body in even a even a bit further.
Speaker 0
526.81s
So basically the blood what you take through thyrocare...
Speaker 0
532.37s
it doesn't before by the time it reaches your laboratory.
Speaker 1
537.17s
sorry.
Speaker 1
539.57s
Okay.
Speaker 0
539.67s
Styroflex styroflex people will come and take the blood, right?
Speaker 1
543.25s
yes.
Speaker 0
544.99s
Okay. But as the blood remains to reach your laboratory would take about a day or two, isn't it?
Speaker 1
552.25s
Yeah, so for the northern part we have a lab in uh Mumbai itself and for South India we have a lab in Bangalore and the thing is that we are taking serum only. So it would it would be like just an extraction of your blood not the direct blood itself. So that would keep it a bit longer.
Speaker 0
567.31s
Keep it
Speaker 1
568.99s
Yeah. So that is how it is. So we won't be losing any factors through the transport and the time. Also the time, right? If you do the test, uh pick sample in the morning, by evening or by tonight itself, it would be delivered to our lab, uh to our lab in Mumbai.
Speaker 0
585.91s
Hmm.
Speaker 1
586.55s
Ya.
Speaker 0
587.23s
Okay. See I have plans to go to Mumbai and uh secondly I won't be doing a test so soon. I just got it done about a week back with uh okay I'll send you the details.
Speaker 1
594.09s
I hope
Speaker 1
598.53s
ya.
Speaker 0
598.97s
if you want to. and
Speaker 1
602.15s
ya.
Speaker 0
602.45s
I have I do have plans to go to Bombay. Maybe if you have a friend there I can get my blood test done there once I'm ready for it because...
Speaker 0
609.83s
aa just kind of
Speaker 1
612.21s
Yeah.
Speaker 0
612.21s
stopped your alcohol yesterday because we are going into a carnival which was within a festival.
Speaker 1
614.29s
bhiya
Speaker 0
618.87s
Okay.
Speaker 1
618.89s
okay.
Speaker 0
619.97s
I am for the next three months I want to go for a complete makeover. Yes. And then do the test, you know. So. Yeah, exactly. My next schedule.
Speaker 1
625.11s
Yes.
Speaker 1
626.83s
Ya.
Speaker 0
629.83s
will be like um um beyond the post march fifteen eighteen fifteen if I'm not mistaken.
Speaker 1
636.81s
Yeah.
Speaker 1
639.47s
oke.
Speaker 0
639.97s
two months so it will be fifteen of fifteen of May. depending on how it goes now from here.
Speaker 1
643.05s
Yeah.
Speaker 1
646.61s
Yeah.
Speaker 0
648.47s
Hello.
Speaker 1
649.09s
yes.
Speaker 0
649.43s
So meantime you can always send me a WhatsApp message giving all your
Speaker 1
654.01s
indha plan.
Speaker 0
654.03s
and
Speaker 1
655.65s
Ya sure.
Speaker 0
655.87s
Yeah, sure.
Speaker 1
656.71s
I'll even share you the sample report for the epigenetic test as well. You can just go through with it because you know like health journey starts with your mind. You know what I'm saying, right? Like once you don't know the habits that we have that we follow, right? As long as it's not showing any symptoms or side effects or not taking a toll on us, we wouldn't be have we wouldn't have the mindset to quit it.
Speaker 1
680.05s
right? like uh it's like adamant as a smoker just like uh it's not nothing is happening right? so once you get a full
Speaker 0
687.43s
What is the what is your this thing on parameter on on toxic heavy metals in the body it shows there also?
Speaker 1
696.69s
Yes, yes, heavy metals in the body are also included. So like uh lead, arsenic, all of those are also included along with new uh vitamins in the body, vitamin levels as well. So it is a full on comprehensive advanced checkup wherein you will be able to understand your body on a cellular level.
Speaker 1
716.85s
Okay. Yeah. So and I'm yeah and I'm not even exaggerating when I say that so because I'll send you the sample report for the one eighty one test you can just go through with it and once you are fine with it and anything right you can just contact me on the same number.
Speaker 1
731.59s
and we can proceed.
Speaker 0
732.33s
Okay, I'll do that.
Speaker 1
733.31s
Ya definitely.
Speaker 0
734.05s
Yeah, rest assured it won't be so soon Abhijit. Yeah, like I have just done it.
Speaker 0
739.59s
And um almost uh uh besides over over this thing I don't have any um uh any uh issues as such because my uh HB HB one is five point.
Speaker 1
750.53s
Yeah.
Speaker 0
754.81s
two, yeah.
Speaker 1
755.45s
Yeah.
Speaker 0
756.29s
Yeah. My glucose is 84.
Speaker 1
759.45s
Yeah.
Speaker 0
759.45s
I'm not so excited super excited but I'm quite happy with it. Yeah exactly.
Speaker 1
763.35s
ya. and
Speaker 0
764.79s
My cholesterol is below, it's normally three three, but mine is 2.5. Oh. You know, total cholesterol.
Speaker 1
770.21s
Total
Speaker 0
771.49s
Yeah. Oh. And what else? Yeah, basically lever H G P O T is twenty two and H U T is twenty three something.
Speaker 1
782.85s
Yeah.
Speaker 0
783.05s
So all all things all are yeah that's it.
Speaker 1
785.43s
All that yeah, it's still in the green itself, yeah.
Speaker 0
789.11s
Yeah, so, uh let me give you and that too by uh doing a major, you know, parting from December till date, you know.
Speaker 1
797.25s
December
Speaker 1
799.23s
Ya.
Speaker 0
799.55s
So if I go to a proper you know detox for next three months.
Speaker 0
805.99s
I would have loved to see my results beyond that, you know, because it's too early for me to
Speaker 0
811.91s
to go in for such a heavy duty blast test on yeah.
Speaker 1
813.69s
ya heavy duty blasted sun ya.
Speaker 0
817.29s
ven ai am not ready for it.
Speaker 1
819.53s
ya.
Speaker 0
820.05s
oke.
Speaker 1
821.31s
Yeah, definitely sir. So I'll just ping you on WhatsApp and share all the details and the sample.
Speaker 0
825.53s
okey.
Speaker 1
826.45s
yu kyan jast go thru vit it and kantaikt mi venever yu ar ready for it.
Speaker 0
826.47s
You can just go
Speaker 0
829.73s
Okay.
Speaker 1
830.39s
aal reit yaar. thaank you for your time sir. haiv aa great day.
Speaker 0
831.03s
thank you for your time sir. have a great day.