A
Call Intelligence
TRP with Abijith — Feb 20, 2026 10:58
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
2:12 (133s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
45
Rep Words / Customer Words
284 / 142
Rep Longest Monologue
14s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust/Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accuracy of tests
The problem is that many people are doing this test but we don't know the you know accuracy of these tests.
|
trust/quality | Customer | Yes | authority reference | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Main service offering with 183 biomarkers. |
Key Moments
300:39
Customer reveals 8-month checkup frequency.
Qualifies the lead as health-conscious and a regular spender on diagnostics.
01:14
Customer questions test accuracy.
Critical trust barrier; rep's response determines if the lead stays warm.
01:53
Email verification and correction.
Ensures lead data accuracy for the proposal delivery.
Discovery Questions
3
Q1
Are you a person who does like regular checkups?
Q2
May I know the frequency?
Q3
Do you have any health concerns that you're trying to address?
Trust Signals
2
Sharing personal email address
Asking about accreditation/accuracy
Enthusiasm Signals
1
Frequent checkup habit (every 8 months)
Resistance Signals
2
Initial lack of memory regarding the inquiry
Pushing for WhatsApp instead of continuing the call
Confusion Signals
1
Did not remember the brand AIWO initially
Topics Discussed
Advanced Blood Test
Biomarkers
Preventive Care
Accreditation
Checkup Frequency
Omega 3 and 6
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the source of the call. |
| Discovery | 2 | neutral | Shared his checkup routine willingly. |
| Pitch | 3 | neutral | Interested in the biomarkers but questioned accuracy. |
| Closing | 4 | positive | Agreed to receive details and review them. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello.
Speaker 1
0.53s
Hello.
Speaker 0
1.49s
Yeah, good morning. Am I speaking to Surya?
Speaker 1
4.39s
yes.
Speaker 0
5.13s
sar mai nem is abhijit en am koiling fram ai o helth kyar sentar fram chennai.
Speaker 0
10.39s
ya so uh basically i was calling because of an inquiry that you put in sir like do you remember?
Speaker 1
16.47s
I currently don't remember what is this about?
Speaker 0
18.79s
So basically I was calling to let you know about one of the services that we have which is an advanced blood test.
Speaker 1
24.89s
Okay.
Speaker 0
25.33s
So yeah, are you a person who does like regular checkups or anything?
Speaker 1
29.63s
I do do it quite frequently.
Speaker 0
31.85s
oke aanvali ai biliv.
Speaker 1
34.27s
Yeah. Oh yeah.
Speaker 0
34.71s
okey.
Speaker 0
37.29s
every three months.
Speaker 1
38.37s
Every eight months.
Speaker 0
38.65s
eight months okay. so like may i know the frequency sir because do you have any health concerns that you're trying to address?
Speaker 1
44.33s
It is just to keep myself.
Speaker 0
46.75s
just a precautionary method. Yeah. That's really great, sir. So basically like the test I was talking to you about from Ivo is a 181
Speaker 1
47.97s
Yeah.
Speaker 0
54.89s
Yes sir, and it has 183 biomarkers covering all the major body panels.
Speaker 1
59.67s
Okay. Okay. So like WhatsApp the details to me.
Speaker 0
59.95s
Okay. So
Speaker 0
63.23s
aal raait yaa.
Speaker 1
64.15s
It will be easier for me to you know go through everything and then get back to you.
Speaker 0
67.39s
Definitely. So I'll share with you the sample report that we have and
Speaker 0
71.19s
This also includes the omega three omega six consultation and
Speaker 1
74.41s
The problem is that many people are doing this test but we don't know the you know accuracy of these tests.
Speaker 0
80.51s
Yeah, so ours is uh nationally accredited uh from the government itself, sir. And also we are not a hospital, so it's like a preventive care that we do. It's a private organization working on preventive.
Speaker 1
92.07s
private
Speaker 1
94.05s
WhatsApp the details to me. Do you have my contact number?
Speaker 0
97.73s
this one itself sir 704553.
Speaker 1
100.53s
Yeah yeah you can WhatsApp the details to me I'll get back to you. All right.
Speaker 0
103.41s
All right. So also your email is N A D A R seven Surya to Surya.
Speaker 1
104.47s
Okay.
Speaker 1
107.49s
Two years already seven years.
Speaker 0
109.47s
oke surya seventy seven sir
Speaker 1
111.59s
Ya seventy seven.
Speaker 0
113.07s
oke. bikaz iyar it is laik tripal seven. oke. aa nadar seven surya double seven at the rate gmail dot com.
Speaker 0
120.43s
So I'll just send you the proposal on mail as well. You can just go through it.
Speaker 1
122.89s
Yeah.
Speaker 0
123.81s
And can I give you a call day after tomorrow?
Speaker 1
126.95s
I I'll you know maybe call you back in some time.
Speaker 0
130.27s
Alright. Yeah. Sure, sure, sir. Yeah. Thank you.
Speaker 1
131.77s
Yeah.