A
Call Intelligence
None with Abijith — Feb 11, 2026 15:45
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
0.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Existing User
Brand Sentiment
Neutral
Readiness to Buy
Existing_Customer
Decision Maker
User
Lead Type
returning_customer
Conversation Flow
Opening Type
other
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Technical Support
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:48 (168s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
312 / 118
Rep Longest Monologue
17s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Device Compatibility
if i ri kaal aa from aruna app in any other mobile like oppo, vivo. how can i get it out?
|
technical | Customer | Yes | technical explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| runo app | Customer | -- | Positive | Troubleshooting call recording folder paths. |
Key Moments
300:36
MIUI Folder Explanation
Agent clarifies why the customer couldn't find recordings by identifying the Redmi-specific folder structure.
01:54
Oppo Compatibility Warning
Agent manages expectations regarding other device brands and their compatibility with Runo.
02:25
KAM Assignment Mention
Reinforces the support structure by mentioning the Key Account Manager.
Discovery Questions
2
Q1
How the folder will be collected at?
Q2
if i ri kaal aa from aruna app in any other mobile like oppo, vivo. how can i get it out?
Trust Signals
1
Customer asks for future help: 'In that case, we have to reach out to you for it.'
Confusion Signals
2
Voice is very low
Folder pathing confusion
Topics Discussed
Call Recording
Android File Storage
MIUI
Device Compatibility
Customer Support Channels
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is unsure why the recording folder is wrong. |
| Middle | 2 | neutral | Asking about compatibility with other brands like Oppo/Vivo. |
| Closing | 3 | positive | Accepts the explanation and next steps. |
Call Transcript
Click to expand
Speaker 1
0.01s
But sir,
Speaker 0
3.41s
Hello.
Speaker 1
3.95s
Hello.
Speaker 0
4.85s
Hello.
Speaker 0
6.05s
Yeah yeah, just stay on the call at least 10 seconds, then I want to disconnect the call, okay?
Speaker 1
10.51s
O 10 seconds minimum meet action.
Speaker 0
12.79s
Aa meet actually.
Speaker 0
15.25s
Your voice is very low, what is it?
Speaker 1
17.31s
aa is that the limit actually?
Speaker 0
20.93s
No no there is no limit.
Speaker 1
25.09s
Hmm.
Speaker 0
25.57s
Actually the folder that you choose na that is the wrong folder so that's that's why.
Speaker 1
31.19s
How the folder will be collected at? Actually we should create that collect right.
Speaker 0
36.59s
Yeah yeah. So depend upon the device models. Most most of the call recording go to MIUI folder as this is a Redmi device, right? So mostly Redmi devices have their own software that is MIUI. Okay? And some of are there in the music folder you can find also.
Speaker 1
49.69s
and
Speaker 0
53.65s
sometimes. or there is will there will be a separate folder called recording. there also you can sometimes find. so it depend on devices to devices.
Speaker 1
63.93s
oke.
Speaker 0
65.27s
So that's why we have to see like which call, you know, where it is landing at the time of calling, the internal storage we need to send.
Speaker 0
73.21s
that's why we now I think the call will come.
Speaker 1
77.07s
for other mobiles actually.
Speaker 0
77.13s
option find
Speaker 0
82.29s
from that call recording path.
Speaker 1
85.53s
aa yaa maam if i ri kaal aa
Speaker 1
88.79s
from aruna app in any other mobile like oppo, vivo. how can i get it out?
Speaker 1
95.29s
Thank you.
Speaker 0
95.41s
So see our team is there they're gonna help you also or I am also there I will be also helping you but if you want to explore by yourself so uh all the Redmi devices have this MIUI folder. Okay so you need to search in MIUI folder only there you will find it.
Speaker 1
110.59s
Okay, for all the brands, they have separate folder for recordings.
Speaker 0
114.71s
yes yes. yes. like for the oppo users na oppos are mostly not compatible but some of are there. some of models do compatible with runo.
Speaker 1
124.05s
Okay.
Speaker 0
124.39s
to but they for oppo they are having their own you know recording completely a separate. you don't find in mi ui folder you will not get that.
Speaker 1
134.49s
o okay.
Speaker 0
136.63s
So that we have to check every time.
Speaker 1
136.85s
So that we have to
Speaker 1
141.69s
Hello.
Speaker 0
141.89s
Sorry.
Speaker 1
142.49s
In that case, we have to reach out to you for it.
Speaker 0
142.75s
that's it.
Speaker 0
145.09s
haa, nee or there we have already assigned your key account manager. i think sir has known already. so you can connect with her as well.
Speaker 1
154.49s
Okay.
Speaker 0
155.21s
I have added in the group in the support group that you have seen.
Speaker 0
160.07s
to ask any question on that. but let's see now i'm disconnecting the call let's see this call is coming on now okay.
Speaker 0
167.77s
Okay.