A
Call Intelligence
None with Abijith — Feb 06, 2026 10:33
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (18s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
11 / 10
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Communication Barrier
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical/Audio Issue
Tumko baat nahi sunte paega. Kya bolge?
|
communication barrier | Customer | No | none | Average |
Key Moments
100:14
Customer Rejection due to Audio
The customer explicitly states they cannot hear the agent, leading to the end of the call.
Resistance Signals
1
Tumko baat nahi sunte paega
Confusion Signals
1
Kya bolge?
Topics Discussed
Audio Quality
Connectivity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greetings. |
| Technical Struggle | 2 | negative | Customer expresses inability to hear the agent. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 1
2.27s
hello
Speaker 0
3.13s
hello
Speaker 1
4.67s
Hello.
Speaker 0
5.45s
haa, am i audible sir?
Speaker 1
8.65s
Hmm.
Speaker 0
10.13s
am i audible?
Speaker 1
14.97s
Tumko baat nahi sunte paega. Kya bolge?