A
Call Intelligence
Ashish. with Abijith — Feb 20, 2026 12:46
Deal Lost
Warm
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Ashish.. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:07 (67s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
35
Rep Words / Customer Words
84 / 58
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
and do you have someone who speaks tamil?
|
communication | Customer | Yes | assurance | Excellent |
Key Moments
300:14
Redirection to Father
Customer shifts the focus of the sale to his father, indicating a family-based decision process.
00:22
Language Request
Customer identifies Tamil as the preferred language, a critical requirement for successful conversion.
00:37
Number Exchange
Successful capture of the new lead's (Bhaskar) contact information.
Trust Signals
2
Sharing personal family contact number
Confirming previous conversation
Enthusiasm Signals
1
Proactive referral
Topics Discussed
Follow-up
Referral
Language preference
Contact details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Greets the rep warmly. |
| Middle | 2 | neutral | Provides father's contact details and specifies language needs. |
| Closing | 3 | neutral | Repeatedly says thank you. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 1
2.03s
Namaskaram.
Speaker 0
3.03s
yaa hello asus how are you?
Speaker 1
5.53s
Yeah, I'm good. Yeah.
Speaker 0
6.43s
Yeah, Abhijit said from Ivo Health, we spoke like a couple of days ago, right?
Speaker 1
11.47s
Yes.
Speaker 0
12.07s
yaa. so is it a good time to talk?
Speaker 1
14.73s
This is going to eat. Can I give you my father's number? She wanted to talk.
Speaker 0
16.33s
Can I
Speaker 0
19.65s
All right, yeah, that works.
Speaker 1
20.83s
and do you have someone who speaks tamil?
Speaker 0
23.39s
tamilaa? okay. yaa, i will have one of my colleagues speak with her.
Speaker 1
26.77s
Okay.
Speaker 0
27.31s
Okay.
Speaker 1
27.79s
Can I tell you his number?
Speaker 0
29.31s
yaa van second.
Speaker 0
35.55s
ya tell me its number sir.
Speaker 1
37.27s
98
Speaker 0
38.19s
98
Speaker 1
39.27s
4 2.
Speaker 0
40.13s
4 2
Speaker 1
41.19s
9 0.
Speaker 0
42.11s
naayam zero.
Speaker 1
43.13s
One double five one.
Speaker 0
44.71s
one double five one.
Speaker 1
46.43s
ya.
Speaker 0
46.49s
ya. okay. 9842901551.
Speaker 1
50.23s
Yeah.
Speaker 1
52.03s
yaa hee you ken kaal him and chek ef hees.
Speaker 0
55.17s
oke ai il giv a kol rait ave.
Speaker 1
57.65s
Yeah, thank you.
Speaker 0
58.03s
Thank you. Thank you Ashish. And what's his name sir?
Speaker 1
61.55s
Bhaskar. Bhaskar.
Speaker 0
62.37s
baath sir okay. thank you.
Speaker 1
65.03s
Yeah, thank you.
Speaker 0
65.59s
Okay.
Speaker 1
66.27s
Night