A
Call Intelligence
Ashish. with Abijith — Feb 17, 2026 11:23
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
instagram
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
7
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
9:34 (575s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
118
Rep Words / Customer Words
1042 / 386
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 5.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Serviceability
unfortunately like the six to six one to five is not serviceable.
|
logistics | Customer | Yes | alternative solution | Excellent |
|
Time/Travel
I'm a bit busy now, so I thought I'll finish the basics here.
|
convenience | Customer | Yes | phased approach | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Full body checkup including tumor markers and steroid panels. |
| dexa scan | Rep | -- | Interested | Advanced screening available at the Chennai facility. |
Key Moments
401:31
Customer defines goal
Customer states he wants to find 'hidden problems', giving the agent the 'hook' for the 181 test.
04:44
Serviceability Gap
Agent discovers the customer's specific pin code isn't covered, requiring a pivot to a different location in Coimbatore.
06:10
Price Reveal
Agent quotes 18,000 INR per head; customer accepts without friction.
07:03
Family/Bulk Mention
Agent mentions working out a discount for 4 people, increasing the deal size.
Discovery Questions
5
Q1
Are you having any health conditions?
Q2
Are you a person who does regular blood checkups?
Q3
May I know how you got to know about Aiwo?
Q4
Which state you're calling from?
Q5
Do you know the pin code?
Trust Signals
3
Sharing specific location (Isha Yoga Center)
Asking for family packages
Agreeing to travel to Chennai in the future
Enthusiasm Signals
2
That would be amazing
I can make that happen
Resistance Signals
1
Initial reluctance to travel to Chennai immediately due to being busy
Confusion Signals
1
Pin code serviceability check took multiple attempts
Topics Discussed
181 Blood Test
Biomarkers
Coimbatore Logistics
Chennai Facility
DEXA Scan
VO2 Max
RMR
Fasting Requirements
Family Health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and inquiry. |
| Discovery | 2 | neutral | Engaged in discussing health goals. |
| Logistics | 3 | negative | Confusion over pin code serviceability in Coimbatore. |
| Closing | 4 | positive | Happy with the plan to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
2.73s
Vanakkam.
Speaker 0
4.29s
ya. am i speaking to ashish?
Speaker 1
6.91s
Yeah.
Speaker 0
7.95s
so my name is abhijit and i am calling from i o health care center.
Speaker 1
12.29s
Yes Anna.
Speaker 0
13.29s
uh so i think you have put an inquiry for one of our services. for health. ya health care center. so may i know when you are planning to do it sir?
Speaker 1
18.77s
Yes.
Speaker 1
24.23s
I wanted to do like a consultation regarding which is the best option for me.
Speaker 0
30.41s
oke. so laik aar yoo haaving enee helth kandishans aar enithing?
Speaker 1
34.41s
No, not right now. I just wanted overall health checkup and also
Speaker 0
39.47s
oke.
Speaker 1
39.87s
I have a plan for my family also,
Speaker 0
43.29s
Okay, so like, are you a person who does regular blood checkups or something annually at least?
Speaker 1
49.85s
Yeah, sometimes annually I do yeah.
Speaker 0
52.73s
Okay, so like I can suggest you start with our one eighty one blood test because that is one full body checkup wherein you'll understand your uh health status at this present moment, how your whole body is uh reacting to it, okay?
Speaker 0
67.41s
So with that our doctor would be able to consult and give you a bitter better understanding on what to do next because we do have a lot of services like gut microbiome, gene test, amino acid test, food intolerance.
Speaker 0
82.03s
epigenetics test as well. So depending on your health condition like like you said you are totally fine right and you don't have a health goal or anything.
Speaker 1
91.53s
Yeah, I just want to understand like how can I be better and also if I have any hidden problems.
Speaker 0
97.13s
Yeah, exactly. For that, I would suggest the 181 because it's a full, like I said, right? It's a it has tumor markers and steroid panels, STD panels as well, and then all the lipid profile, pancreas, arthritis, heart cut heart, and even omega 3, omega 6 is also included in this single test.
Speaker 0
117.51s
Okay. So once you uh get it done, um you can you'll be given a stamp report, okay? With that report you can literally see where your health status is at. So are you yeah you're
Speaker 1
131.67s
That's the basic program.
Speaker 0
133.93s
Yeah, so the it's a blood test. So with the so if you are looking into helplication or some other services like that. Or a...
Speaker 1
143.53s
Yeah, in the future, but I wanted to try the first program.
Speaker 0
146.45s
okay. in that case, like have you taken any services or supplements from ivo at all? or is it the first time?
Speaker 1
154.01s
First time.
Speaker 0
154.75s
okay. may i know how you got to know about i o sir?
Speaker 1
158.67s
aa Instagram.
Speaker 0
160.07s
okay. so okay. so you might have even gone to our website right?
Speaker 1
165.19s
Yeah, check the basics.
Speaker 0
165.79s
Okay.
Speaker 0
167.21s
Okay, so that's the thing. So I can suggest because some people, right, they might have issues with their gut as well. And uh like in that case, I can suggest a gut microbiome test. So since you do not have any health conditions at this moment and want to know a bit more about your body in depth, right?
Speaker 1
183.81s
Yeah.
Speaker 0
184.13s
I can suggest the advanced blood test that we have. So it will give you a complete understanding depending on that you can even uh opt for the health care or any other service like CT scan, DEXA or anything. Also may I know which state you're calling from?
Speaker 1
198.59s
I'm starting planning from Coimbatore.
Speaker 0
200.63s
Coimbatore okay. So are you planning to visit Chennai anytime soon sir?
Speaker 1
206.85s
Yeah, we can I can plan a travel date with my family. How much is the package? Or is there other options available in other parts?
Speaker 0
214.33s
Yeah, so for the blood test, right? Like we can send our lab technicians who will come to your doorstep and pick up the blood sample.
Speaker 1
223.93s
Okay.
Speaker 0
224.69s
Yeah, so could you please tell me your pin code so that I can check the availability?
Speaker 1
229.57s
for my family currently it's 626125 and for me it is
Speaker 1
235.97s
I don't know the pin code right now.
Speaker 0
238.07s
Okay six to six
Speaker 1
238.63s
I'm listening for a while.
Speaker 0
240.13s
Okay.
Speaker 1
240.57s
Coimbatore.
Speaker 0
241.83s
unfortunately like the six to six one to five is not serviceable. in that case what we can do is uh whenever you
Speaker 1
246.29s
Okay.
Speaker 1
250.03s
You can also come to my place Coimbatore.
Speaker 0
252.35s
Okay, so can you tell me the present location that where you are at?
Speaker 1
256.43s
near Isha.
Speaker 0
258.09s
eeshaat. do you know the pin code?
Speaker 1
261.13s
I'm not sure right now, but I'll maybe check.
Speaker 0
264.39s
One second.
Speaker 1
265.31s
But I can also go anywhere in Coimbatore.
Speaker 0
268.53s
Okay, one second, sir. So you said Isha Yoga Center.
Speaker 1
272.47s
Yeah.
Speaker 0
273.55s
So 64114
Speaker 0
277.63s
let me just koimboottur one second.
Speaker 0
284.13s
So the pin code even that pin code is not serviceable. So in that case what I can suggest is that if at all you are planning to visit Chennai right. You can visit our I can also go anywhere.
Speaker 1
293.89s
I can also go anywhere in Coimbatore if it's available.
Speaker 0
297.29s
Yeah because uh in that case if you do have any in Coimbatore majorly I don't think because it's an outskirt right almost near the edge of the city. So we are having service so the lab partners might not be there so the collaborated uh people right they might not have a facility in there. So...
Speaker 1
315.83s
I'm asking like in the total of Coimbatore there is no
Speaker 0
319.91s
one second let me check it just to be sure.
Speaker 1
329.51s
just one second.
Speaker 0
336.87s
Yeah, we do have in service in 641002.
Speaker 1
342.67s
Okay.
Speaker 0
343.57s
up until 642006.
Speaker 1
347.33s
Yeah okay I'll go there.
Speaker 0
349.29s
Yeah because see the the blood test there is a fasting required for like ten to twelve hours.
Speaker 0
356.23s
And yeah, so once you book it, right, they like the pricing for all these tests, like I said, with the 181 full 183 biomarkers along with the omega 3 and then the doctor consultation and dietician consultation, which can be done online by the way. So, for all these services per head, we are charging 18,000.
Speaker 1
375.47s
Okay.
Speaker 0
376.11s
Yeah. So if you'd like to go ahead with it, I can book it because if you give me some of the locations that you are available at, right? I can.
Speaker 1
385.31s
I can travel there which location is best.
Speaker 0
390.37s
Yeah, so I I'll share you the list of pin codes that we have. So you can just whichever location.
Speaker 1
395.55s
whichever location. Maybe you can share me like the hotels or something there in that location. that you already went to and
Speaker 0
403.05s
Okay. So with the pin codes, I'll share you the pin codes, sir. I'll even try to find some place for you to stay for the day. So that you you'll be having the twelve hours fast, right?
Speaker 1
413.85s
So
Speaker 0
414.09s
So I'll share you all the details and even I'll share you the sample reports for this. So for the four people right? You and three people I believe.
Speaker 1
422.33s
Yeah.
Speaker 0
423.11s
Okay, so yeah, we can even work out a discount for that as well. So firstly, I'll just share you the reports, I mean reports along with the pin codes availability in Coimbatore.
Speaker 1
434.45s
Okay.
Speaker 0
435.09s
So you can just select whichever is closest to you so that you can book a room there and stay so that I can book the doctor lab technicians pick up pick up.
Speaker 1
444.87s
Yeah, that would be amazing.
Speaker 0
446.23s
Yeah, all right. So I'll be sharing you have WhatsApp on the same number.
Speaker 1
450.67s
Yeah.
Speaker 0
451.91s
okay. so i'll just ping you on whatsapp. and i believe your name is ashish right?
Speaker 1
456.91s
Yeah.
Speaker 0
457.47s
All right.
Speaker 1
457.97s
Give your name.
Speaker 0
458.75s
Abhi
Speaker 1
458.91s
Abhi Vijay.
Speaker 0
460.27s
Yeah. Alright Ashish, so I'll send you the details on WhatsApp and even find out if anything anything can be done over there. Because I was asking because if you could visit Chennai, you can do this test at our own facility and then we do have a Dexa scan and VO2 max RMR test.
Speaker 1
468.59s
Okay.
Speaker 0
478.21s
So these three tests can also be done. So this would give you a basic understanding on your volume of oxygen intake. And then R M R is a resting metabolism rate, okay?
Speaker 1
488.75s
Okay.
Speaker 0
488.91s
So yeah, so that test also can be done at our facility. And then
Speaker 1
493.03s
Okay.
Speaker 0
493.83s
So Dexa scan generally is a full body Dexa scan that we do. With that you'll understand your fat percentage, your bone density, and then your muscle mass ratio.
Speaker 1
503.53s
Alright.
Speaker 0
504.35s
Yeah, so that is why I was asking if you'd be willing to come to Chennai, right? You'll get a full on basic screening of your whole body with the 181 test.
Speaker 1
512.97s
Yeah, I can make that happen.
Speaker 0
515.33s
all right. in that case coming to chennai itself would be the better option. so may i know when when you can visit chennai sir?
Speaker 1
522.77s
Yeah, that is what I'm a bit busy now, so I thought I'll finish the basics here. Yeah. And then come there for like.
Speaker 0
527.15s
Yeah.
Speaker 0
529.77s
Okay.
Speaker 0
530.83s
All right.
Speaker 1
531.19s
advanced sessions.
Speaker 0
532.73s
Yeah, because even for the one eighty one test, the reports will be generated in three days. So yeah. So let me see if any location uh to your pin code. I can you again please tell me your pin code once again, sir? So that I can find the nearest area.
Speaker 1
547.77s
can find
Speaker 0
550.89s
eesha yoga center right.
Speaker 1
553.51s
Yeah, Chakrastic.
Speaker 0
554.77s
six ya six four triple one four.
Speaker 0
560.77s
chakrashte.
Speaker 0
562.97s
Okay, so I'll be contacting you on WhatsApp and coordinating it. You can give me a call back on the same number if at all you have any queries or anything.
Speaker 1
570.81s
Yeah, okay, thank you.
Speaker 0
572.35s
laiṭ thāṅkyū āśīṣ. hyāv e grēṭ ḍē.
Speaker 1
574.41s
Me too.