A
Call Intelligence
Pavan with Abijith — Feb 11, 2026 12:26
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Pavan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English (with regional accent)
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
43% into call
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:22 (82s)
Primary Language
English
Secondary Language
Hindi/Kannada (Inferred from accent/phonetic spelling)
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
148 / 62
Rep Longest Monologue
9s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No immediate need
No no sir no just I am enquiring sir.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood and urine testing | Rep | -- | Neutral | Explaining the service model of home collection. |
Key Moments
300:24
Source Identification
Customer confirms lead source as an Instagram story.
00:59
Direct Rejection
Customer explicitly states they are only inquiring and not planning to take a test.
01:07
Location Clarification
Rep clarifies they are a health center in Chennai, not a hospital.
Discovery Questions
2
Q1
May I know the concern that you have sir?
Q2
Are you having any health issues at the moment like sugar or hypertension or something?
Trust Signals
1
Customer asks for physical location ('Where is your hospital?')
Resistance Signals
2
Repeated 'no' when asked about health issues
Explicit statement: 'just I am enquiring sir'
Confusion Signals
1
Customer thought it was a hospital rather than a health center
Topics Discussed
Instagram inquiry
Home blood collection
Sugar/Hypertension
Location of center
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Clarifies they saw an Instagram story. |
| Closing | 3 | neutral | Polite but firm about only inquiring. |
Call Transcript
Click to expand
Speaker 0
0.21s
Hello. Good afternoon. Am I speaking to Pavan?
Speaker 1
3.55s
Yes sir?
Speaker 0
4.25s
sar mai nem iz abhijit end am kaling fram aibo helth kair sentar.
Speaker 1
8.55s
Yes sir.
Speaker 0
9.35s
ya so i was calling because you put an inquiry for uh some of the health services. are you ya so like is it a good time to talk?
Speaker 1
18.57s
Yes sir, yes sir.
Speaker 0
19.41s
Yeah, so may I know the concern that you have sir? Since you have reached out for health services.
Speaker 1
24.79s
sar ai jaast said yoo puted story instagram.
Speaker 0
30.57s
Okay.
Speaker 1
30.79s
of
Speaker 1
32.31s
checking online. You are checkuping in online sir, right?
Speaker 0
36.89s
Yeah, so we have blood tests and all. So,
Speaker 0
40.21s
Yeah, so we will be like we have lab technicians who will visit you at your door to collect the blood and the urine sample for the testing.
Speaker 1
47.69s
oke sir.
Speaker 0
48.47s
Yeah, so like are you having any health issues at the moment like sugar or hypertension or something?
Speaker 1
54.59s
no no no no sir no.
Speaker 0
56.01s
Okay. So you you are just enquiring. You are not planning to take the test.
Speaker 1
59.45s
No no sir no just I am enquiring sir.
Speaker 0
61.77s
oke oke sar shur. if at all in the future we are
Speaker 1
64.39s
Sir where is your hospital sir?
Speaker 0
67.01s
Sir, it's not a hospital, it is a health care center and we are located in Chennai.
Speaker 1
70.27s
Okay.
Speaker 1
71.75s
chhennai okay ya.
Speaker 0
72.61s
Yeah. Alright, if at all you have any queries, you can contact me on the same number.
Speaker 1
77.97s
ha okay sir okay.
Speaker 0
79.11s
oke sir. thank you bhavan. have a great day.
Speaker 1
80.17s
Thank you sir. Have a great day. Thank you sir. Thank you sir.